Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,465
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Samantha C.
Unfollow Samantha C.
Share Review
Report Review

Helpful
March 27, 2024

Had some legal questions and I was promptly connected to someone who gave me some very helpful advice and information.

Date of experience: March 17, 2024
Pennsylvania
1 review
0 helpful votes
Follow Gerard X.
Unfollow Gerard X.
Share Review
Report Review

The ice maker in our refrigerator had stopped making ice. I discovered there was no water getting to it. Jarid from Just Answer said I likely had a problem with the water inlet valve and sent me a link as to where I could purchase a replacement, asked me if I was going to install the replacement, and sent me a link to a video on how to do it. After installing the new unit, I noticed water seeping from the connection between the copper supply line and the valve. Jarid then told me how to fix it. After that problem was fixed, there was still no water getting to the ice maker. Jarid said the fill tube in the fridge was likely frozen and told me how to thaw it. Happy to say, we now have a functioning ice maker.

Date of experience: March 17, 2024
Georgia
1 review
0 helpful votes
Follow Bonnie L.
Unfollow Bonnie L.
Share Review
Report Review

Helped ease some of my guilt!
March 27, 2024

I was feeling guilty because I was having a hard time getting a very scared dog to act like a dog! My dog came from a hoarding situation and scared of many things, including me! Sally talked me through everything I told her, gave me so much information and told me from everything I told her that her opinion was that the dog did love and trust me but because of lack of human contact she acted this way, she didn't know any better. She gave me several things to try and I am doing that now, we'll see how far I can get.

Date of experience: March 17, 2024
California
1 review
0 helpful votes
Follow Amy D.
Unfollow Amy D.
Share Review
Report Review

Amazing ease of professional help
March 27, 2024

It was super easy to speak with AMEDEE to discuss my mechanical issues with my 2014 Mustang. He listened and asked relevant questions while delivering good information. He gave me peace of mind in knowing what steps I need to take next. Amedee responded quickly which surprised me as it was early early Sunday morning!

Date of experience: March 17, 2024
Portugal
1 review
0 helpful votes
Follow Mar P.
Unfollow Mar P.
Share Review
Report Review

Scammer ….
March 27, 2024

I ask my bank to cancel my card coz they took money each month and they do it Saturday all the time in each month. Yet they still able to get money automatically to my account. Why you still money for not giving me the service? Horrible ….

I NEED YOU TO RETURN MY MONEY 50€ per month ….in 5 months now …

Anybody here in the reviews to REPORT THE justanswer.com to the OMBUDSMAN?

We
Have to stop this SCAMMER

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
Follow Denise M.
Unfollow Denise M.
Share Review
Report Review

False pregnancy
March 27, 2024

I was very satisfied with what the doctor told me bout my dog she would whine and carry her toys around and she would actually try like she was nursing her toys band the doctor was very professional tell me what was going on. A false pregnancy. This was actually not the first time she did this but it made me have concerns. But I was very assured that it was a phase that some female dogs go through. She is getting better without as every day passes. Thank you so much for the info

Date of experience: March 16, 2024
Oregon
1 review
0 helpful votes
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

So helpful!
March 27, 2024

All three of my dogs became sick at the same time. I was able to talk to a veterinarian, who answered me all throughout the night! In my small town we don't have an emergency vet or even a vet that's open at night to call so it was super nice.

Date of experience: March 16, 2024
Iowa
1 review
0 helpful votes
Follow Juli Y.
Unfollow Juli Y.
Share Review
Report Review

All my questions were answered and great advice on moving forward with my issue.

Date of experience: March 16, 2024
Missouri
1 review
0 helpful votes
Follow Richard X.
Unfollow Richard X.
Share Review
Report Review

Correcting an old email address
March 27, 2024

Suzuki was very knowledgeable and got rid of the old address which was 8 years old and I now have
My real email address.

Date of experience: March 16, 2024
Pennsylvania
1 review
0 helpful votes
Follow Haydee V.
Unfollow Haydee V.
Share Review
Report Review

Credence was very quick to respond and super helpful.
I will use her again if I need more help!

Date of experience: March 16, 2024
Texas
1 review
0 helpful votes
Follow Anthony D.
Unfollow Anthony D.
Share Review
Report Review

The mechanic was very helpful
March 27, 2024

I had a problem and he showed me with diagrams he sent where it goes for the connection

Date of experience: March 16, 2024
Alabama
2 reviews
0 helpful votes
Follow Margaret O.
Unfollow Margaret O.
Share Review
Report Review

I was told a response would be received within 15 minutes and that turned out to be over 2 hours. The resolution that was sent to me did not correct the problem.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
Follow Deloraine I.
Unfollow Deloraine I.
Share Review
Report Review

Website is faulty. Would not receive my texts to Dr Basu. Hence, no help, no script. I want my $ back

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

New Jersey
1 review
0 helpful votes
Follow Dogbite U.
Unfollow Dogbite U.
Share Review
Report Review

Absolutely cured my dilemma.
March 27, 2024

Fuel filters ram Cummins 6.7 installed eBay cheap filters truck would not start. Talk to the online MC...he says put your old ones back in and go buy real Mopar filters. Two beers later and a lot of grumbling...I'll be danged it started right up.

Thank U going to buy real ones tommorrow.

Date of experience: March 16, 2024
New York
1 review
0 helpful votes
Follow Linda W.
Unfollow Linda W.
Share Review
Report Review

Excellent Response from Jeffrey
March 27, 2024

The immediate response from Jeffrey eased our concern that our puppy could have ill effects from the Tetracaine. The puppy may not ingested any but we still wanted to know how harmful it could have been.

Date of experience: March 16, 2024
Idaho
1 review
0 helpful votes
Follow Nancy M.
Unfollow Nancy M.
Share Review
Report Review

Conversation lead to nowhere
March 27, 2024

Wanted professional to give a specific estimate or idea of which muscle could be injured however it seemed like professional lacked knowledge of basic terminology and continued to repeat what I would say. Conversation left me more frustrated than prior.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Share Review
Report Review

James was helpful in figuring out my problem. Tried several options to no avail. His diagnosis was the control board. Going to find out. Oh and said to unplug the washer, but at the time I needed help to move it out to get to the plug.

Date of experience: March 16, 2024
Virginia
1 review
0 helpful votes
Follow Not needed J.
Unfollow Not needed J.
Share Review
Report Review

Account support is outstanding.
March 26, 2024

Any problem I had was quickly answered by an accountant.

Date of experience: March 16, 2024
New Jersey
1 review
0 helpful votes
Follow Lynne H.
Unfollow Lynne H.
Share Review
Report Review

Unresolved
March 26, 2024

Attempting to get Roku setup, never got the call back that was promised. Very disappointed!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for reaching out to us at JustAnswer and we apologize for the confusion.

We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.

We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.

Let me know if you need further assistance.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Iowa
1 review
0 helpful votes
Follow Pam H.
Unfollow Pam H.
Share Review
Report Review

Great service!
March 26, 2024

I had a very helpful, informative and a quick response within the hour to some jewelry I wanted to have appraised, thank you very much.
P L.

Date of experience: March 16, 2024