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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Had some legal questions and I was promptly connected to someone who gave me some very helpful advice and information.
The ice maker in our refrigerator had stopped making ice. I discovered there was no water getting to it. Jarid from Just Answer said I likely had a problem with the water inlet valve and sent me a link as to where I could purchase a replacement, asked me if I was going to install the replacement, and sent me a link to a video on how to do it. After installing the new unit, I noticed water seeping from the connection between the copper supply line and the valve. Jarid then told me how to fix it. After that problem was fixed, there was still no water getting to the ice maker. Jarid said the fill tube in the fridge was likely frozen and told me how to thaw it. Happy to say, we now have a functioning ice maker.
I was feeling guilty because I was having a hard time getting a very scared dog to act like a dog! My dog came from a hoarding situation and scared of many things, including me! Sally talked me through everything I told her, gave me so much information and told me from everything I told her that her opinion was that the dog did love and trust me but because of lack of human contact she acted this way, she didn't know any better. She gave me several things to try and I am doing that now, we'll see how far I can get.
It was super easy to speak with AMEDEE to discuss my mechanical issues with my 2014 Mustang. He listened and asked relevant questions while delivering good information. He gave me peace of mind in knowing what steps I need to take next. Amedee responded quickly which surprised me as it was early early Sunday morning!
I ask my bank to cancel my card coz they took money each month and they do it Saturday all the time in each month. Yet they still able to get money automatically to my account. Why you still money for not giving me the service? Horrible ….
I NEED YOU TO RETURN MY MONEY 50€ per month ….in 5 months now …
Anybody here in the reviews to REPORT THE justanswer.com to the OMBUDSMAN?
We
Have to stop this SCAMMER
I was very satisfied with what the doctor told me bout my dog she would whine and carry her toys around and she would actually try like she was nursing her toys band the doctor was very professional tell me what was going on. A false pregnancy. This was actually not the first time she did this but it made me have concerns. But I was very assured that it was a phase that some female dogs go through. She is getting better without as every day passes. Thank you so much for the info
All three of my dogs became sick at the same time. I was able to talk to a veterinarian, who answered me all throughout the night! In my small town we don't have an emergency vet or even a vet that's open at night to call so it was super nice.
All my questions were answered and great advice on moving forward with my issue.
Suzuki was very knowledgeable and got rid of the old address which was 8 years old and I now have
My real email address.
Credence was very quick to respond and super helpful.
I will use her again if I need more help!
I had a problem and he showed me with diagrams he sent where it goes for the connection
I was told a response would be received within 15 minutes and that turned out to be over 2 hours. The resolution that was sent to me did not correct the problem.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Website is faulty. Would not receive my texts to Dr Basu. Hence, no help, no script. I want my $ back
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Fuel filters ram Cummins 6.7 installed eBay cheap filters truck would not start. Talk to the online MC...he says put your old ones back in and go buy real Mopar filters. Two beers later and a lot of grumbling...I'll be danged it started right up.
Thank U going to buy real ones tommorrow.
The immediate response from Jeffrey eased our concern that our puppy could have ill effects from the Tetracaine. The puppy may not ingested any but we still wanted to know how harmful it could have been.
Wanted professional to give a specific estimate or idea of which muscle could be injured however it seemed like professional lacked knowledge of basic terminology and continued to repeat what I would say. Conversation left me more frustrated than prior.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
James was helpful in figuring out my problem. Tried several options to no avail. His diagnosis was the control board. Going to find out. Oh and said to unplug the washer, but at the time I needed help to move it out to get to the plug.
Any problem I had was quickly answered by an accountant.
Attempting to get Roku setup, never got the call back that was promised. Very disappointed!
Hello,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I had a very helpful, informative and a quick response within the hour to some jewelry I wanted to have appraised, thank you very much.
P L.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28