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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I had a problem and he showed me with diagrams he sent where it goes for the connection
I was told a response would be received within 15 minutes and that turned out to be over 2 hours. The resolution that was sent to me did not correct the problem.
Website is faulty. Would not receive my texts to Dr Basu. Hence, no help, no script. I want my $ back
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Fuel filters ram Cummins 6.7 installed eBay cheap filters truck would not start. Talk to the online MC...he says put your old ones back in and go buy real Mopar filters. Two beers later and a lot of grumbling...I'll be danged it started right up.
Thank U going to buy real ones tommorrow.
The immediate response from Jeffrey eased our concern that our puppy could have ill effects from the Tetracaine. The puppy may not ingested any but we still wanted to know how harmful it could have been.
Wanted professional to give a specific estimate or idea of which muscle could be injured however it seemed like professional lacked knowledge of basic terminology and continued to repeat what I would say. Conversation left me more frustrated than prior.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
James was helpful in figuring out my problem. Tried several options to no avail. His diagnosis was the control board. Going to find out. Oh and said to unplug the washer, but at the time I needed help to move it out to get to the plug.
Any problem I had was quickly answered by an accountant.
Attempting to get Roku setup, never got the call back that was promised. Very disappointed!
Hello,
Thank you for reaching out to us at JustAnswer and we apologize for the confusion.
We noticed that you visited us thinking we were another company. We’re not associated with that company but we do have Experts available that are able to answer questions for you regarding their goods and services. We do advertise on search engines like Google and it is possible that one of our advertisements came up when you were searching the web for an answer to your question.
We have processed your refund request. I assure you that moving forward you will not see any recurring membership charges.
Let me know if you need further assistance.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I had a very helpful, informative and a quick response within the hour to some jewelry I wanted to have appraised, thank you very much.
P L.
I was smack dab in the middle of filling my taxes. I did not have the information I needed. I asked Just answer and they came to my rescue quickly and saved my day
Very helpful,, dr was knowledgeable and I could tell wanted to help..
I would like my $68 refunded It wasn't clear that you were in America Also I waited on line for nothing Still have a blinding migraine
Hello Kathleen,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Credence Sol was very knowledgeable & professional about the subject I'm having trouble with & assisted me in how to get assistance! She helped me feel at ease. Thanks for your patience & assistance!
Working over the phone, Anthony made tests to diagnose the problem with my i-phone. He was crisp, and clear in giving me directions to solve the issue.
I was redirected to this site for a simple question -- the replacement part number for an LG refrigerator/freezer water filter. I sent the information and no response.
Hello Ed,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35
Three days ago I discovered an error message on the front panel of my Kenmore (LG) French door refrigerator: "Er IF" and attempted to search for the meaning. Finally I went to Google, entered the message and was referred to "Just Answer." I was connected with Matt who phoned me and described the meaning of the message--that "the defrost fan was frozen." He made several suggestions of how to attend to this situation--all of which an 84 yr. Old women was not able to tackle along. 24 hours following this phone call I discovered that the error message was no long showing on the panel and there was a puddle on the floor in front of the fridge, the ice maker was working along with the water dispenser. It is now another 24 hrs. Since this discovery and so far, so good! I will be on alert from here on to make sure the French doors are securely closed so as to keep any air out which causes the ice buildup, etc. Matt was very clear in his evaluation and patient with me.
Thank you for the evaluation and I will highly recommend Just Answer to anyone who asks.
The care I got for my Dog was so great. Advice was spot on. She considered the meds I already had in my leftover cabinet so I didn't have to go buy new meds, she CARED and follow-up was great also. Highly recommend!
My lawyer he responded my question quickly and clearly, and very patient, and professional.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28