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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,459
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Awesome site!
April 4, 2024

Experts are great and an amazing site at an affordable monthly subscription price. Love it and totally worth it!

Date of experience: March 24, 2024
Virginia
2 reviews
0 helpful votes
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HVAC question quickly answered.
April 4, 2024

I wanted someone to translate my furnace serial number into a manufactured date. The expert quickly provided the answer. Thank you.

Date of experience: March 24, 2024
Virginia
1 review
0 helpful votes
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I phone 13
April 4, 2024

Everything they told me to do on my iPhone 13 didn't work. The phone was unable to make or receive calls because it was stuck in SOS mode. I had to go to Verizon to get help.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

New York
1 review
0 helpful votes
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This site sucks
April 4, 2024

When I first went on your site, I had to pay $5.00 with no explanation why. I was chatting with Antoni and it did not sound as if he could help me, I think he was reading from the manual. Not that it matters because we got cut off after 30 minutes. This is a terrible site and I will let everyone know.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

California
1 review
0 helpful votes
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Really Great Service
April 4, 2024

I use JustAnswer when I need an expert to chime on to help me with things that require in-depth analysis or knowledge. This can be anything from legal advice, which I mostly used it for, but also things like getting leads for a business, or operational questions for maximizing efficiency. I like the service and highly recommend it.

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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Im working with you expert on a very complex issue that is taking days to figure out. Jonathan has been awesome but we are not through yet.

Date of experience: March 24, 2024
Georgia
1 review
0 helpful votes
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Kept telling me that who ever took my questions that she had left her desk! Never again!😡

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Germany
1 review
0 helpful votes
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Excellent legal help!
April 3, 2024

I had a legal question regarding my new landlord and Chris was amazing.

Date of experience: March 24, 2024
Wisconsin
1 review
0 helpful votes
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It is very helpful to have someone support me with the divorce process. I can proceed with confidence knowing someone will give me legal advice. It is reassuring to have someone on my side so that I know that I am not alone. Keep up the great job!

Date of experience: March 24, 2024
Virginia
1 review
0 helpful votes
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Excellent veterinary guidance
April 3, 2024

My dog unexpectedly ate some cat food at a neighbor's house. Since that had never happened before, I wasn't familiar with what the possible side effects could be. The Just Answer veterinarian provided excellent advice and everything turned out well - thankfully!

Date of experience: March 24, 2024
Arizona
2 reviews
0 helpful votes
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Advice on complaint against HOA
April 3, 2024

The attorney referred me to several lawyers in my location who specialized in HOA and homeowner issues.

Date of experience: March 24, 2024
North Carolina
1 review
0 helpful votes
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Didn't reference my specific printer, like he wasn't listening. Embarrassing, he should have paid me. Really a waste of time.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Pennsylvania
1 review
0 helpful votes
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4th attempt this is all you get
April 3, 2024

Wonderfully ful of software confusion, great experience but wasting to much time trying to submit review that hasn't successfully processed, so I think I have not been able to ask another question.a. A. A. A. A

Date of experience: March 24, 2024
Canada
1 review
0 helpful votes
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Income tax questions
April 3, 2024

I was connected with a very helpful agent, William. I had several points to be clarified posed on one question. Wliliam answered all my points in a concise and complete manner and also, he was available to answer my questions in less than an hour

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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The doctor answered my questions.
April 3, 2024

The doctor called me right away he took the time to answer all my questions. I was very satisfied with the telephone call with the doctor.

Date of experience: March 24, 2024
Colorado
3 reviews
0 helpful votes
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Saved from scam
April 3, 2024

I was partly fooled by a scammer, but I contacted JustAnswer and they helped me get unraveled from the scammer and reset my laptop.

Date of experience: March 24, 2024
Canada
1 review
0 helpful votes
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Fine
April 3, 2024

I was surprised to see that I was charged $2.00 for one e-mail and $66.00 for another in minutes of finishing with JustAnswer.Is this common practice? Othewise the people I dealt with were very helpful. I went through UPS World Wide Shippers and did not expect extra charges.
Thank you
Marie Devine.

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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Very informative!
April 3, 2024

My dog has had skin and ear issues since she was a puppy and Dr. Mike was very informative. My dog also has fleas and which has made her condition worsen, but he gave me good advice on how to manage it.

Date of experience: March 24, 2024
Pennsylvania
1 review
0 helpful votes
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Sucked
April 3, 2024

Tech failed to respond to the issue and attempted to pass the blam on insignificant issues such as my home electrical service.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Clear, concise help
April 3, 2024

Got quick, clear and concise answers. If I didn't understand at first the expert would explain in other words. Very helpful

Date of experience: March 24, 2024