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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Experts are great and an amazing site at an affordable monthly subscription price. Love it and totally worth it!
I wanted someone to translate my furnace serial number into a manufactured date. The expert quickly provided the answer. Thank you.
Everything they told me to do on my iPhone 13 didn't work. The phone was unable to make or receive calls because it was stuck in SOS mode. I had to go to Verizon to get help.
When I first went on your site, I had to pay $5.00 with no explanation why. I was chatting with Antoni and it did not sound as if he could help me, I think he was reading from the manual. Not that it matters because we got cut off after 30 minutes. This is a terrible site and I will let everyone know.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I use JustAnswer when I need an expert to chime on to help me with things that require in-depth analysis or knowledge. This can be anything from legal advice, which I mostly used it for, but also things like getting leads for a business, or operational questions for maximizing efficiency. I like the service and highly recommend it.
Im working with you expert on a very complex issue that is taking days to figure out. Jonathan has been awesome but we are not through yet.
Kept telling me that who ever took my questions that she had left her desk! Never again!😡
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I had a legal question regarding my new landlord and Chris was amazing.
It is very helpful to have someone support me with the divorce process. I can proceed with confidence knowing someone will give me legal advice. It is reassuring to have someone on my side so that I know that I am not alone. Keep up the great job!
My dog unexpectedly ate some cat food at a neighbor's house. Since that had never happened before, I wasn't familiar with what the possible side effects could be. The Just Answer veterinarian provided excellent advice and everything turned out well - thankfully!
The attorney referred me to several lawyers in my location who specialized in HOA and homeowner issues.
Didn't reference my specific printer, like he wasn't listening. Embarrassing, he should have paid me. Really a waste of time.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Wonderfully ful of software confusion, great experience but wasting to much time trying to submit review that hasn't successfully processed, so I think I have not been able to ask another question.a. A. A. A. A
I was connected with a very helpful agent, William. I had several points to be clarified posed on one question. Wliliam answered all my points in a concise and complete manner and also, he was available to answer my questions in less than an hour
The doctor called me right away he took the time to answer all my questions. I was very satisfied with the telephone call with the doctor.
I was partly fooled by a scammer, but I contacted JustAnswer and they helped me get unraveled from the scammer and reset my laptop.
I was surprised to see that I was charged $2.00 for one e-mail and $66.00 for another in minutes of finishing with JustAnswer.Is this common practice? Othewise the people I dealt with were very helpful. I went through UPS World Wide Shippers and did not expect extra charges.
Thank you
Marie Devine.
My dog has had skin and ear issues since she was a puppy and Dr. Mike was very informative. My dog also has fleas and which has made her condition worsen, but he gave me good advice on how to manage it.
Tech failed to respond to the issue and attempted to pass the blam on insignificant issues such as my home electrical service.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
Got quick, clear and concise answers. If I didn't understand at first the expert would explain in other words. Very helpful
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28