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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was worried that my puppies spay incision was oozing. Since it was Sunday my vet was closed. Sent picture to the online vet, and she was able to tell me the incision looked fine. Put my worries to rest! Thank you.
The person that helped me this week was amazing...he nailed it pretty quick but required lots of info from me to require lots of back & forth between us. Otherwise he could not have done such an excellent analysis/&come to the perfect conclusion which was that the shipper was not Sears it was the marketplace seller and showed how to locate the name of the third party that probably will ship on time...and that's what happened after several calls as he advised my beautiful microwave will arrive tomorrow eventhough the tracking was not working for me but it worked for the marketplace seller/shipper.
The downside to my experience is the maddening interrupting constant attempt to get feedback on this person when he only had introduced himself and your interruptions with surveys were not reasonable...wait till the call is over you distracted me so many times it really confused me a lot.YES I always want to rate the person helping me and I will be so happy to do so for Just Answer...just be patient with this business model I have experienced the 3 times I needed your great service...You are great just some suggestion how to be patient until interactions are close to the end to start the survey interruptions...please
The TAX lawyer was very helpful. He gave me a list of what I needed to prove my case. Exact, specific details. He gave me the information needed to hopefully beat the school districts appeal of my real estate tax assessment.JustAnswer is a great resource to have available.
The tech I spoke to was fantastic. Ultimately, I wasn't able to solve my problem with the help of the JustAnswer Plumber and I had to call a plumber out. Turns out, technically, the JustAnswer Plumber was right. The problem wasn't with my water heater. I had a cross connection at a failed shower valve.
I was broken down on side of road desperate for an answer and their website Said "ask a mechanic a question for $2. Guaranteed refund if it doesn't help"
They charged me $50! And then wouldn't refund!
Do not use
The gentleman I worked with almost had me back on but we lost our connection. I waited for him to come back on but he never did. I got hold of Howley's and they hooked me up.
I was having difficulty finding an answer to a financial/tax situation. There seemed to be no reliable source that could actually help me solve my situation. I turned to JustAnswer and the very first expert assigned to me had the solution I was looking for. Right away and in two sentences. Made a huge difference in the favorable outcome of my problem. Very much appreciated. I now know where to go should a similar situation arise in the future...I will also have no hesitation recommending JustAnswer to anyone who might need assistance.
My blower motor stopped working in our 2005 Chevy SilveradoTruck. When the engine was off and the key out the motor still ran. I new that if the motor kept running it could run the battery down. It was a Saturday afternoon and no motor technicians were available. I called JustAnswer's sitejabber for what to do. The technician was so very helpful and stayed with me until I was able to take care of the problem.
I am downsizing and posting items online for sale. I am relying on Just Answer experts to make sure I price my items correctly.
I'm glad I chose just answer, I got a response to my questions. I gave them the facts about what I was going through trying to get a tractor started, I really didn't know where to look for answers, JustAnswer gave me a reply in a few minutes and was able to order what I needed.
You wait a while to get someone but when you do they are very helpful.
Read the terms before signing up! It was quick and easy!
Very friendly and very knowledgeable about my issue. Thank you!
Michael was a great help. He took the time to locate the links on amazon for the products I needed. He is an asset to your customer service. Didn't like the set up of payment. I can see $1 to join,but $$55 a month after that. How many times a month does the average customer call for service? I guarantee you you will have alot of cancellations
The vet was very helpful and sent some great items to help my little chihuahua. Very nice and quick response
His information was helpful and I had my form in just a few minutes.
All responses are to get your money. I even paid the money and they were still generic responses not applicable to the information I was providing them and passed me onto a lawyer, and after talking to the lawyer, he stated he not really a lawyer.
Hello,
I hope this message finds you well. I wanted to inform you that all the experts who assisted you are licensed attorneys. However, it's important to clarify that JustAnswer is an information site only. We do not provide legal representation, and no attorney-client relationship is formed through our platform.
In light of this, we have processed a refund for your recent inquiry.
If you have any further questions or need assistance with any other matter, please don't hesitate to reach out. We're here to help in any way we can.
Thank you for your understanding.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
I had trouble understanding how to make my buttonhole attachment make a longer buttonhole. While waiting for someone to help, I began to read my Bernia booklet again. I think I worked out the problem. About the time someone came on, my thread broke and I wasn't able to connect. I think I can make it work now. Thank you for being there.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28