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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,471
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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Put my worry to rest!
April 5, 2024

I was worried that my puppies spay incision was oozing. Since it was Sunday my vet was closed. Sent picture to the online vet, and she was able to tell me the incision looked fine. Put my worries to rest! Thank you.

Date of experience: March 26, 2024
Alabama
1 review
0 helpful votes
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The person that helped me this week was amazing...he nailed it pretty quick but required lots of info from me to require lots of back & forth between us. Otherwise he could not have done such an excellent analysis/&come to the perfect conclusion which was that the shipper was not Sears it was the marketplace seller and showed how to locate the name of the third party that probably will ship on time...and that's what happened after several calls as he advised my beautiful microwave will arrive tomorrow eventhough the tracking was not working for me but it worked for the marketplace seller/shipper.
The downside to my experience is the maddening interrupting constant attempt to get feedback on this person when he only had introduced himself and your interruptions with surveys were not reasonable...wait till the call is over you distracted me so many times it really confused me a lot.YES I always want to rate the person helping me and I will be so happy to do so for Just Answer...just be patient with this business model I have experienced the 3 times I needed your great service...You are great just some suggestion how to be patient until interactions are close to the end to start the survey interruptions...please

Date of experience: March 26, 2024
Pennsylvania
2 reviews
1 helpful vote
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The TAX lawyer was very helpful. He gave me a list of what I needed to prove my case. Exact, specific details. He gave me the information needed to hopefully beat the school districts appeal of my real estate tax assessment.JustAnswer is a great resource to have available.

Date of experience: March 25, 2024
California
1 review
0 helpful votes
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The tech I spoke to was fantastic. Ultimately, I wasn't able to solve my problem with the help of the JustAnswer Plumber and I had to call a plumber out. Turns out, technically, the JustAnswer Plumber was right. The problem wasn't with my water heater. I had a cross connection at a failed shower valve.

Date of experience: March 25, 2024
Canada
1 review
0 helpful votes
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Biggest scam ever!
April 5, 2024

I was broken down on side of road desperate for an answer and their website Said "ask a mechanic a question for $2. Guaranteed refund if it doesn't help"
They charged me $50! And then wouldn't refund!
Do not use

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Ohio
1 review
0 helpful votes
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Couldn't get on my Facebook
April 5, 2024

The gentleman I worked with almost had me back on but we lost our connection. I waited for him to come back on but he never did. I got hold of Howley's and they hooked me up.

Date of experience: March 25, 2024
Wisconsin
1 review
0 helpful votes
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IT'S WORTH EVERY PENNY!
April 5, 2024

I was having difficulty finding an answer to a financial/tax situation. There seemed to be no reliable source that could actually help me solve my situation. I turned to JustAnswer and the very first expert assigned to me had the solution I was looking for. Right away and in two sentences. Made a huge difference in the favorable outcome of my problem. Very much appreciated. I now know where to go should a similar situation arise in the future...I will also have no hesitation recommending JustAnswer to anyone who might need assistance.

Date of experience: March 25, 2024
Minnesota
3 reviews
0 helpful votes
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Blower Motor
April 5, 2024

My blower motor stopped working in our 2005 Chevy SilveradoTruck. When the engine was off and the key out the motor still ran. I new that if the motor kept running it could run the battery down. It was a Saturday afternoon and no motor technicians were available. I called JustAnswer's sitejabber for what to do. The technician was so very helpful and stayed with me until I was able to take care of the problem.

Date of experience: March 25, 2024
Florida
1 review
0 helpful votes
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Satisfied
April 5, 2024

We had an issue with our hamster Gus. The advice we got was on point and easy to follow

Date of experience: March 25, 2024
New Jersey
1 review
0 helpful votes
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I am downsizing and posting items online for sale. I am relying on Just Answer experts to make sure I price my items correctly.

Date of experience: March 25, 2024
Ohio
1 review
0 helpful votes
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Who do I ask for answers
April 5, 2024

I'm glad I chose just answer, I got a response to my questions. I gave them the facts about what I was going through trying to get a tractor started, I really didn't know where to look for answers, JustAnswer gave me a reply in a few minutes and was able to order what I needed.

Date of experience: March 25, 2024
Pennsylvania
1 review
0 helpful votes
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You wait a while to get someone but when you do they are very helpful.

Date of experience: March 25, 2024
Virginia
2 reviews
0 helpful votes
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Read the terms before signing up! It was quick and easy!

Date of experience: March 25, 2024
New York
1 review
0 helpful votes
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Aquastat
April 4, 2024

I had a wiring problem with a Honeywell L6006c strap on aquastat and the technician guided me through.

Date of experience: March 25, 2024
Kansas
1 review
0 helpful votes
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Very friendly and very knowledgeable about my issue. Thank you!

Date of experience: March 25, 2024
New Jersey
1 review
0 helpful votes
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Michael was a great help. He took the time to locate the links on amazon for the products I needed. He is an asset to your customer service. Didn't like the set up of payment. I can see $1 to join,but $$55 a month after that. How many times a month does the average customer call for service? I guarantee you you will have alot of cancellations

Date of experience: March 25, 2024
Washington
1 review
0 helpful votes
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Very helpful and quick
April 4, 2024

The vet was very helpful and sent some great items to help my little chihuahua. Very nice and quick response

Date of experience: March 25, 2024
Florida
1 review
0 helpful votes
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His information was helpful and I had my form in just a few minutes.

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
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Generic Replies
April 4, 2024

All responses are to get your money. I even paid the money and they were still generic responses not applicable to the information I was providing them and passed me onto a lawyer, and after talking to the lawyer, he stated he not really a lawyer.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

I hope this message finds you well. I wanted to inform you that all the experts who assisted you are licensed attorneys. However, it's important to clarify that JustAnswer is an information site only. We do not provide legal representation, and no attorney-client relationship is formed through our platform.

In light of this, we have processed a refund for your recent inquiry.

If you have any further questions or need assistance with any other matter, please don't hesitate to reach out. We're here to help in any way we can.

Thank you for your understanding.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

North Carolina
1 review
0 helpful votes
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Calling for help.
April 4, 2024

I had trouble understanding how to make my buttonhole attachment make a longer buttonhole. While waiting for someone to help, I began to read my Bernia booklet again. I think I worked out the problem. About the time someone came on, my thread broke and I wasn't able to connect. I think I can make it work now. Thank you for being there.

Date of experience: March 25, 2024