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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Virginia
1 review
0 helpful votes
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Tax Rabbit Hol!
April 9, 2024

Victpr was Competant Couteous and informative! I havea har time lismiting to a question at a time, but that's just me!

Date of experience: March 30, 2024
Washington
2 reviews
0 helpful votes
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Good listener
April 9, 2024

CArl really understood my problem and responded knowledgeably.

Date of experience: March 30, 2024
Illinois
1 review
0 helpful votes
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Accepted the interactions with the vet, the questions were appropriately given to the information I was thinking may be possible to concerns.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Very Kind
April 9, 2024

I've been struggling for quite some time, and this man was highly helpful. Didn't only answer my questions, but also helped to resolve an issue that has been actively contributing to my life being difficult.

Date of experience: March 30, 2024
Washington
1 review
0 helpful votes
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My experience, I believe is resolved I hope?
Also why am I paying?

Date of experience: March 30, 2024
New Hampshire
1 review
0 helpful votes
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Todd provided me with information based on his having a very similar experience himself. He also provided additional technique performed by another expert that I did not know about. I believe I am now better equipped to make this decision at this point. Thanks.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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No answer
April 9, 2024

He helps a lot that I decided to buy a new printer
The sensor of current printer may be dead that computer could not catch the signal at all.
New HP printer will arrive in 5 hours
Then I will contact your team again
Thanks

Date of experience: March 30, 2024
New York
2 reviews
1 helpful vote
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Reddy was very patient with me and talked me thru what to do to get my password to be accepted.
He eventually took over by remote, I approved, and got me back on track.

Date of experience: March 30, 2024
Massachusetts
2 reviews
0 helpful votes
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Quick response
April 9, 2024

Solved my problem over the phone to stop my fridge filter alarm.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Expert knowledge and skills!
April 9, 2024

Of course, it's very risky giving anyone full access to one's computer online, but the Tehnician who helped me was careful to note for me what he/she was doing with the cursor.

Date of experience: March 30, 2024
Oregon
2 reviews
0 helpful votes
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Urgent emails for action
April 9, 2024

I kept receiving email from a website called AppleIOS saying I had 20 intrusions on my iPhone and to contact them. The advice I got was very clear and helped me to trust my intuition more. Thank you for being there.

Date of experience: March 30, 2024
Utah
1 review
0 helpful votes
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Give me advice in how to present evidence to a Judge for small claims involving landlord and tenant and property upgrades.

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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Thanks to your assistance, I now feel more confident and prepared to take the next step. Your clarity and insights have provided me with the direction I needed to move forward effectively.

Date of experience: March 30, 2024
New Mexico
1 review
0 helpful votes
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It worked!
April 9, 2024

I'm your basic cyber idiot. I finally found a click link he suggested and followed directions. It turned out to be quick and easy. I thought it'd be a long drawn out cyber struggle; I'm glad it was quick and it all worked fine. I'm happy.

Date of experience: March 30, 2024
Florida
1 review
0 helpful votes
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I'm rating it 4 out of 5 only because the page did not make it clear he had answered. I was waiting & waiting, not knowing he had actually answered. The website needs tweaking or make it clearer to novice users.

Date of experience: March 30, 2024
Missouri
1 review
0 helpful votes
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The agent was responsive and we both determined that the Mac computer did not support the printer because it is old. So I bought an old Lexmark printer that can be run by my Mac instead of throwing away a good Mac just to make a printer work. He gave it a try.

Date of experience: March 30, 2024
North Carolina
1 review
0 helpful votes
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Help when you need it
April 9, 2024

It's nice to be able to reach out for help from experts when you need it

Date of experience: March 30, 2024
Wisconsin
2 reviews
0 helpful votes
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I spent over an hour trying to get through to trip advisor to get a refund for one night we had to cancel because of a snowstorm. Finally I was sent to JustAnswer. Even though I had to pay $1, I was skeptical at first. BUT, they solved my problem quickly, with kindness and professionalism. And I will get my dollar back! Thank you, JustAnswer.

Date of experience: March 30, 2024
Texas
1 review
0 helpful votes
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Knowledgeable and helpful
April 9, 2024

I had a couple of very specific questions that were answered quickly and was able to have a great conversation about ideas on going forward with some aftermarket parts.

Date of experience: March 30, 2024
Canada
1 review
0 helpful votes
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Pain in tooth
April 9, 2024

Needed advice on ear and tooth pain headaches not sleeping

Date of experience: March 30, 2024