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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Iowa
1 review
0 helpful votes
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Very Helpful
April 10, 2024

Will answered all my questions and gave me ideas for the next step.

Date of experience: March 31, 2024
Texas
1 review
0 helpful votes
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Helped confirm previous diagnosis
April 10, 2024

Curtis helped confirm the bad parts on the cart. Just wanted to confirm this diagnosis before replacing a lot of parts.

Date of experience: March 31, 2024
Florida
1 review
0 helpful votes
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Provided good, clear guidence
April 10, 2024

The technician provided great perspective on my refrigerator problem. It allowed me to find a solution

Date of experience: March 31, 2024
Nebraska
1 review
0 helpful votes
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I need help
April 10, 2024

I'm waiting to talk to someone now so what's taking so long?Hey are you going to help or not?

Date of experience: March 31, 2024
Oklahoma
1 review
0 helpful votes
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Experienced
April 10, 2024

Very kind and understanding She made a suggestion for temporary treatment if necessary which I will try and will take her to vet on Monday for more tests.

Date of experience: March 31, 2024
Oregon
1 review
0 helpful votes
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Hot Spot
April 10, 2024

So my iphone 11 just seemed to stop lettiing me turn on the Hot Spot. Since I use my phone at work to access resources for my patients it has been a difficult week. Blue tooth and Wi Fi were working but that did not help with google searches. So I was trying not to panic or over react but it was really bothering me. So I went to Best Buy to see if I could get an appointment since I have geek squad tech coverage and the site directed me to JustAnswer. I thought well my not! I can always go to geek squad if it doesn't work. So I chatted online with Stephan and he was able to help me quite quickly! And since I am not of the natural tech generation it was a relief to be able to fix the problem

Date of experience: March 31, 2024
New Mexico
1 review
0 helpful votes
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A satisfied customer
April 10, 2024

The attorney called on Easter Sunday morning and answered my questions concisely. He also set up a next step program for me. I recommend this service especially for initial research into complicated civil matters

Date of experience: March 31, 2024
North Carolina
1 review
0 helpful votes
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Awesome
April 10, 2024

She was great. Extremely helpful and put my mind at ease.

Date of experience: March 31, 2024
California
3 reviews
0 helpful votes
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Dr. Rick Elsworth was extremely helpful. I am a double boarded MD and he answered every question i had, listened very well, and is extremely knowledgeable. He was very helpful and gave me more information than the emergency room i was in.

Date of experience: March 31, 2024
Wisconsin
1 review
0 helpful votes
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Cat not eatibg
April 10, 2024

My little buddy was not eating his food, which is unbelievable because he's normally runs to it. The vet gave me a quick answer that calmed me down from and steps to getting my car back to normal

Date of experience: March 31, 2024
South Africa
1 review
0 helpful votes
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My request not yet resolved,still waiting for assistance.

Date of experience: March 31, 2024
Michigan
1 review
0 helpful votes
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Great work & quick solution.
April 10, 2024

I had spinning issue in my washer.
Expert helped me to fix this.

Date of experience: March 31, 2024
Washington
1 review
0 helpful votes
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I talked to two different doctors. One over the app and another one over the phone. I suffer from ibs-c and it would take longer for my to get an appointment. Meanwhile I wait for an appointment with a doctor, I discuss my symptoms with both doctors and they did amazing. Thank you so much Dr.Phophilia!

Date of experience: March 31, 2024
Alabama
1 review
0 helpful votes
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Micheal C.
April 10, 2024

Micheal helped me through my entire dilemma, did extensive research way past my knowledge, Walked me through streps of downloading information and deciphering the information into non mechanic knowledge, and just did everything right.

Date of experience: March 31, 2024
District of Columbia
4 reviews
0 helpful votes
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I connected with Terry from Just Answer on the phone. You have an option to "talk" on the computer, but I prefer talking in person to the technician. The GE Profile Dishwasher was making a funny sound and the lights on the panel were out. The noise continued even when you closed the door...there was no way to turn the dishwasher off. Terry had us try many different things and was very patient and talked us through it all. He definitely was educated on dishwashers and how they worked.The censor that turns off the draining of water was stuck and therefore, I need to call a repairman. I was very impressed with the service I got from Just Answer!..

Date of experience: March 30, 2024
Nevada
2 reviews
0 helpful votes
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DON'T USE THIS SERVICE
April 10, 2024

The lawyer was great, but as a company I think you're ripoff artists. I was charged $59 WITHOUT BEING TOLD UP FRONT THAT IT WOULD COST ANYTHING. The little tag on the upper left hand corner of your logo SAYS THE WORD FREE ON IT! My husband and I got in a fight over it. Plus, our only income is social security. I WANT MY MONEY BACK OR I'LL REPORT YOU TO YELP, the BBB, and CONSUMER AFFAIRS.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 30, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Lisa,

We're sorry for the experience you had with JustAnswer.

In checking your account, I see that Customer Service already cancelled your payment on 3/30/2024. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized.

Please let us know if we can assist you further.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645 ext 18

Michigan
1 review
0 helpful votes
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Steve made the process very easy to get through. He did an excellent job handling my request and finding a solution.

Date of experience: March 30, 2024
Maryland
1 review
0 helpful votes
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He got it right
April 10, 2024

Immediately gave a solution to the problem and it worked.

Date of experience: March 30, 2024
Texas
2 reviews
0 helpful votes
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Just wanted to know the size of my older Refrigerator the size was Not indicated on the Label, so I Googled it and was sent to Just Answer where the 1st Tech didn't initially inform me; but I got a "Second Opinion" and That Tech provided the info promptly! Overall, if Google can't find the Info you're looking for, then check on justanswers.com! 😃👍😷

Date of experience: March 30, 2024
California
1 review
0 helpful votes
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My initial contact with Pearl W was easy and quick and sent me quickly to a technician ShrinivansH. He was excellent and walked me through a series of steps that took some time. Due to my inexperience with the computer settings, my responses were unclear, but ShrinivasH perservered and brought the system connection back on line. It was a good project and well worth the price of membership.

Date of experience: March 30, 2024