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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

South Dakota
1 review
0 helpful votes
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Great!
April 11, 2024

Dr Shah was very professional and helpful for my situation and gave me professional advice on what to do to treat my symptoms.

Date of experience: April 1, 2024
Colorado
1 review
0 helpful votes
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Space Shuttle engineering model.
April 11, 2024

Mitch was has been very helpful with items I have presented to him. Very informative and cordial. 5 Stars.

Date of experience: April 1, 2024
South Carolina
1 review
0 helpful votes
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Mike was EXCELLENT!
April 11, 2024

Mike was very prompt in replying to my request for help. In fact, when he called, I was on an unexpected incoming call, and I asked Mike to call again in 15 minutes. He graciously waited and called back right on time. He was very professional and provided excellent advice. I will definitely request him the next time I need help with my plumbing.

Date of experience: April 1, 2024
Illinois
1 review
0 helpful votes
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Airbag sensor
April 11, 2024

Presented my issue and received an in depth explanation on what to ask my mechanic as there may have been a misdiagnosed situation.

Date of experience: April 1, 2024
California
1 review
0 helpful votes
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Very educated caring proactive informative. Smart! And helpful. Dr porter was awesome

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Time saver
April 11, 2024

I have been on the phone and online all day trying to get the answer to this one simple question. And now I have it within 10 minutes

Date of experience: April 1, 2024
Texas
1 review
0 helpful votes
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Pin Number
April 11, 2024

First contact, on chat, knowledgeable, polite did her job well. Sent me directly to a CPA that I could continue my chat. Chat did not answer all my questions. The first lady I spoke with got back on chat and we discussed what was needed and she transferred me to another CPA that I continued chat with. The second CPA answered my questions and gave me details for the automated system and a number to call directly to the department I needed to speak with. The identity theft department personnel I spoke was knowledgeable and gave me all the information I needed to know to get my tax form completed.

Date of experience: April 1, 2024
Tennessee
1 review
0 helpful votes
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I was able to ask my question, send photos and contract and get my answer with what to do in a short amount of time. I will try to follow up with what happens with my complex. Legal Eagle was very helpful and quick.

Date of experience: April 1, 2024
Oregon
1 review
0 helpful votes
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Great information!
April 11, 2024

I needed help on a Licensing Agreement and was given great advice by Howard. He also advised me on how to structure my business.

Date of experience: April 1, 2024
Missouri
1 review
0 helpful votes
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This service is an excellent way to get professional answers fast. From mechanics to lawyers, they're batting 1000 with me.

Date of experience: April 1, 2024
Kansas
1 review
0 helpful votes
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Quick and to the point. It was easy to follow, and it saved me much time I didn't t have to spare.

Date of experience: April 1, 2024
New Mexico
1 review
0 helpful votes
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A bit confusing
April 11, 2024

A bit confusing, I was told to wait for a call and no one called.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Extremely helpful and insightful
April 11, 2024

Brian went above and beyond to provide a thorough and in depth response to my question. This is actually my first time using Just Answer and I will definitely use the service again. I'm very impressed and cannot thank them enough for their help.

Date of experience: April 1, 2024
South Africa
1 review
0 helpful votes
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Try it out to learn a bit more than you think you do

Date of experience: April 1, 2024
Georgia
2 reviews
0 helpful votes
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Car will not start
April 11, 2024

Ver good with options. I'll take them a step at a time.

Date of experience: April 1, 2024
Germany
1 review
0 helpful votes
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Clear and documented answer, showing in the same time consideration and thoughtfulness.

Date of experience: April 1, 2024
Illinois
2 reviews
0 helpful votes
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Terrible! A waste of $5
April 11, 2024

The technician was very helpful but Just Answer is total BS. I paid $5 and could not speak to a live person as I requested. I didn't want to CHAT. He tried calling several times and finally said that THEY HAVE TROUBLE WITH MOBILE DEVICES!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Georgia
1 review
0 helpful votes
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Great information provided
April 11, 2024

The information provided was more than I expected but really helped me.

Date of experience: April 1, 2024
Oklahoma
2 reviews
0 helpful votes
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Very helpful
April 11, 2024

Was not sure which way to jump. Got good advice to a complex question.

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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Confusing and too much interuption
April 11, 2024

It was confusing and too much interuption wanting rating when I was hardly started. I haven't been able to accomplish what I contacted you for!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28