On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A very understanding man, and told me how to fix this.
The agent helped me worth my concern, was very pleasant
Hi,
Everything was already written during talk. Connection was re-estrablished, business was OK. So, the world is happy.
Best regards,
A customer vs a grandfather
Older diabetic female dog on various meds. Concerned if there would be any adverse reactions. Dr John was very reassuring that things would be fine
I have inherited a large amount of collectibles, of which I have no knowledge. Leaning on the experts at JustAnswer has given me a better understanding of what I have as well as the value.
I was surprised how fast someone got back to me. I feel bad to the lawyer reading my case because I am very emotional about the situation that happened and I wrote a very long question.this lawyer took the time to read everything even though I got off topic and saw through the irrelevant stuff and was able to understand exactly what I was asking. And helped me thank you
I am going to have to find an attorney in Florida. Not giving up that he can't help me.
Den booking nummer jeg kan ikke Ă„bne min billet bookingnummer er *******617
Me ha sido muy difĂcil acceder al servicio, he pasado por varios tĂ©cnicos hasta que finalmente uno ha podido solucionar mi problema. Gracias a Jerry Hannell!
"I had a pressing legal question, and JustAnswer connected me with a lawyer who provided invaluable assistance. The lawyer was prompt, professional, and offered clear and thorough advice that helped me navigate my situation with confidence. I highly recommend JustAnswer for anyone seeking reliable legal guidance."
He took his time and didn't assume I understood when I didn't. Nice personality. And not bad looking!
Thorough advice, clear answers, super communicative.
I was attended to promptly. My questions were answered in a clear and concise fashion. I am happy with service.
Doctor Raza was fast and thorough. He asked a bunch of questions before offering me his advice. It's hard to determine whether someone is compassionate behind the screen, but I felt like he was.
Very helpful and informative by Dr Li.she answered all questions and gave helpful advice
Dr. Khan's responses were thoughtful but concise and competent.
The expert was thought and explained in detail what I needed to do to to fix my problems. He took his time and was patient in explaining the process. He was outstanding.
Very knowledgeable.Handled all my issues. Need Help call sam...
The doctor asked questions throughout and made me feel at ease!
I had a question for just answer that I couldn't find the answer to for over 10 years. It stayed on my list of things to do. Today I decided to ask a lawyer that question and in less than 10 minutes I got the answer!
I love it!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomerâs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomerâs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28