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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I got very good guidance from the person that was guiding me through the process and I will definitely and strongly recommend him to assist me in the future.
My boyfriend has a 1988 Chevy C1500 and needed a wiring diagram...just like that I have the wiring diagram and others plus, more helpful information after Luis A. Arias asked further questions. So, thankful for JA. What an extraordinary website.
Mike was aware of the problem and communicated probable solutions. In additions he provided guidance for avoiding recurrence of the issue. Response was quick and the conversation helpfu..
Dr. Emilie was so kind and thoughtful during my experience. I was really worried about my dog and wasn't sure what to do and just needed some clarity if some things were normal. She did that and so much more. And got to know me and my dog!
Great customer service and really informative, I hope it will help me because I have a serious service problem with my landlord and repairs needed...
Any and every single time I've had a question dr dago has given me the best advice. I don't write reviews but he deserves this compliment. He's the best and always willing to help.
Never used Just Answer before,
Extremely quick response times, very informative and not pushy. Would certainly use them again.
I dealt with two highly trained professionals. One online and one on the phone. Together they got me
To where I needed to be! I was thrilled, and assured her she was an extremely patient genius.
My problem was resolved. The representative was kind, patient, I understood everything he said. It was nice. Too bad, I didn't know JustAnswer was a separate company from HP. I thought he was an HP representative.
I'm very knowledgeable about automobiles, and have spent many tireless hours throughout my life turning wrenches on everything from Motocross dirt bikes, Snowmobiles, Jet Skis, and Custom classic Muscle Cars. What I enjoy about Just answer mechanics is that I might already know the steps to troubleshooting the current issue. I like contacting them to make sure that I might not be overlooking something. Or possibly forgetting a step within my journey to getting whatever it might be that I'm presently working on, back up and running, and with the peace of mind + confidence.
Best advice about my issue. 6 stars out of five. To the point with best information.
In the middle of a divorce and severing myself from her phone accounts, I've used my email address for years on OfferUp under her umbrella. OfferUp kept rejecting my email address saying that it wasn't available. He showed me how to delete her email address and phone number and install mine instead and it worked perfectly. Thanks, John.
Legal Eagle was patient, sympathetic and knowledgeable. I would recommend him to anyone seeking answers to employment law questions.
I received great assistance from Eric. Very knowledgable and laid out the neccessary steps that gave me confidence to get the job done. Thanks.
Jeremiah is so knowledgeable! He absolutely solved the mystery of my newly acquired beautiful unsigned brooch to be a reproduction of a Hattie Carnegie piece! Thank you Jeremiah n JustAnswer!
Excellent advice. Helped immensely. Now I know what to do next.
Informative and helpful. My experience was good. Got the idea for next step.
Thought my puppy could be helped without high cost vet visit and I am not helped
Jessica explained very clearly about the confusions that I have towards the use of a POA involve a property sell!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathleen,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
[email protected] or
800-808-0645 ext.35