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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My RV has a full size standard Maytag refrigerator. Last year I had to have the compressor replaced, and it only lasted a few months. My local tech had no idea what to do differently. I called the manufacturer of the RV (Tiffin) and they said they've had better luck with LG refrigerators. My local appliance store said they think LG is junk and would not suggest I switch. Your tech actually worked at an LG factory and said their compressors are spring loaded and would withstand vibration better than the Maytag model where the compressor sits on the floor without springs.
I asked about the lumps under my dog's skin, probably Lipomas, but wanted to know if they should be surgically removed as in humans. Dr. Bynum's answer was concise, cordial, and helped me make my decision. I also asked him a second question about having my Springer's teeth cleaned and a molar extracted - if that was necessary? Dr. Bynum explained the reasons a molar might need to be extracted, but not normally a healthy molar. He was awesome; easy to follow his advice! I recommend this service; wish Dr. Bynum had an office near me, because I would take my doggie to him!
Gave clear answers when question presented clearly and fast responses
Knows his stuff and pricing and understands different tiers and advises well.
Erik is so knowledgeable and explains everything in detail. He is warm and friendly, which is why he's my go-to for jewelry!
That more than I was expecting. Very helpful indeed
Mr.Brandon Nelson gave me exactly what I needed.He need to be the top consultant.
The answer was quick, correct, and to the point. Worked well!
Communication was clear as was the knowledge and expertise that I expected. I encourage others to seek their assistance.
I had a very personal situation, and the doctor answered all my questions with facts in a very professional manner. Today, it is very hard to get medical help, and she made it so easy. She was knowledgeable and I would use her before anyone.
Quick response to technician. Great communication. Problem solved easily and quickly.
I was put at ease by being informed of my rights under the law
She was very professional and new all the answer and gave me the comfort, confidence and information that I needed.
She was awesome. The first hope we've had in a year and a half. She's very knowledgeable
I was just Googling Ford Escape issues and came upon JustAnswer. I quickly read this website and my intuition said 'Take a risk for $5 and try them out.' After two dealerships, 6 days at one dealership, 8 days at another dealership, and two tows, major frustrations because no answers, my vehicle is now at a non-Ford mechanic, and me ready to borrow a friend's vehicle, I speak to Jeff the mechanic, an expert with Fords, and take notes of all the things to check for a parasitic draw after answering his questions of things that could go awry. Jeff WAS RIGHT! My mechanic called immediately afterward to say the new battery was bad. Thank you Jeff, thank you JustAnswer.
Started getting inundated with malware notices. I have a security app on the phone which after scanning showed no viruses. Eventually Perris had me uninstall and reinstall Chrome. Problem fixed.
Needed recommendations for a printer. Came back in minutes with 3 good options
Called and was connected very quickly. Fridge was not cooling properly. I was thinking a hefty repair bill or a replacement but just answering a few questions, it was determined that the fault lay with the thermostat. A shot or two of WD-40 did the trick. I even received a link to get a new one if needed.
I had an antique button collection that I wanted to have appraised and when I searched for a site online I saw Just Answer as a site that may help. I connected with them and within minutes, I had an appraiser that was knowledgeable. I sent some photos of the collection and he really looked at them and we chatted a bit about them. I was very grateful for his expertise and recommendation. If I ever need to ask about an antique I'll certainly be using them again.
Needed answer on summon to explain why I did not have a specific kind of insurance coverage. Did not need as far as I knew. Got assurance that I probably do not need such insurance. Explained that I had responded with documentation. Was assured that I needed to go through the motion of appearing, providing documentation and then we all move on. Will consult local attorney but was reassuring to hear that my understanding of whether I needed such coverage was correct.
Seth was quick and efficient. Grateful to have this service available.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28