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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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RV refrigerator question
May 10, 2024

My RV has a full size standard Maytag refrigerator. Last year I had to have the compressor replaced, and it only lasted a few months. My local tech had no idea what to do differently. I called the manufacturer of the RV (Tiffin) and they said they've had better luck with LG refrigerators. My local appliance store said they think LG is junk and would not suggest I switch. Your tech actually worked at an LG factory and said their compressors are spring loaded and would withstand vibration better than the Maytag model where the compressor sits on the floor without springs.

Date of experience: April 30, 2024
Texas
1 review
0 helpful votes
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I asked about the lumps under my dog's skin, probably Lipomas, but wanted to know if they should be surgically removed as in humans. Dr. Bynum's answer was concise, cordial, and helped me make my decision. I also asked him a second question about having my Springer's teeth cleaned and a molar extracted - if that was necessary? Dr. Bynum explained the reasons a molar might need to be extracted, but not normally a healthy molar. He was awesome; easy to follow his advice! I recommend this service; wish Dr. Bynum had an office near me, because I would take my doggie to him!

Date of experience: April 30, 2024
Canada
1 review
0 helpful votes
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Clear question and clear answers
May 10, 2024
Updated review

Gave clear answers when question presented clearly and fast responses

Date of experience: April 30, 2024

Precise and informative
April 6, 2024
Previous review

Knows his stuff and pricing and understands different tiers and advises well.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Erik is so knowledgeable and explains everything in detail. He is warm and friendly, which is why he's my go-to for jewelry!

Date of experience: April 30, 2024
GB
1 review
0 helpful votes
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It was superb
May 10, 2024

That more than I was expecting. Very helpful indeed

Date of experience: April 30, 2024
North Carolina
1 review
0 helpful votes
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It was pleasant.
May 10, 2024

Mr.Brandon Nelson gave me exactly what I needed.He need to be the top consultant.

Date of experience: April 30, 2024
Michigan
1 review
0 helpful votes
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Highly satisfied
May 10, 2024

The answer was quick, correct, and to the point. Worked well!

Date of experience: April 30, 2024
California
1 review
0 helpful votes
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SATISFIED CUSTOMER
May 10, 2024

Communication was clear as was the knowledge and expertise that I expected. I encourage others to seek their assistance.

Date of experience: April 30, 2024
Washington
1 review
0 helpful votes
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Wonderful and very informative, besides helping me to calm down in my anxiety. :)

Date of experience: April 30, 2024
Nevada
1 review
0 helpful votes
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Very Informative and Helpful
May 10, 2024

I had a very personal situation, and the doctor answered all my questions with facts in a very professional manner. Today, it is very hard to get medical help, and she made it so easy. She was knowledgeable and I would use her before anyone.

Date of experience: April 30, 2024
Ohio
1 review
0 helpful votes
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Excellent!
May 10, 2024

Quick response to technician. Great communication. Problem solved easily and quickly.

Date of experience: April 30, 2024
Ohio
2 reviews
0 helpful votes
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She was very knowledgeable
May 10, 2024

I was put at ease by being informed of my rights under the law

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 30, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

New York
1 review
0 helpful votes
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Child Custody
May 10, 2024

She was very professional and new all the answer and gave me the comfort, confidence and information that I needed.

Date of experience: April 30, 2024
California
1 review
0 helpful votes
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Light of hope
May 10, 2024

She was awesome. The first hope we've had in a year and a half. She's very knowledgeable

Date of experience: April 30, 2024
Texas
1 review
0 helpful votes
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I was just Googling Ford Escape issues and came upon JustAnswer. I quickly read this website and my intuition said 'Take a risk for $5 and try them out.' After two dealerships, 6 days at one dealership, 8 days at another dealership, and two tows, major frustrations because no answers, my vehicle is now at a non-Ford mechanic, and me ready to borrow a friend's vehicle, I speak to Jeff the mechanic, an expert with Fords, and take notes of all the things to check for a parasitic draw after answering his questions of things that could go awry. Jeff WAS RIGHT! My mechanic called immediately afterward to say the new battery was bad. Thank you Jeff, thank you JustAnswer.

Date of experience: April 30, 2024
Illinois
2 reviews
0 helpful votes
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Cell phone malware
May 10, 2024
Updated review

Started getting inundated with malware notices. I have a security app on the phone which after scanning showed no viruses. Eventually Perris had me uninstall and reinstall Chrome. Problem fixed.

Date of experience: April 30, 2024

Quick response
April 6, 2024
Previous review

Needed recommendations for a printer. Came back in minutes with 3 good options

Date of experience: March 27, 2024
Nevada
2 reviews
0 helpful votes
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Called and was connected very quickly. Fridge was not cooling properly. I was thinking a hefty repair bill or a replacement but just answering a few questions, it was determined that the fault lay with the thermostat. A shot or two of WD-40 did the trick. I even received a link to get a new one if needed.

Date of experience: April 30, 2024
Pennsylvania
2 reviews
0 helpful votes
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Wonderful Service
May 10, 2024

I had an antique button collection that I wanted to have appraised and when I searched for a site online I saw Just Answer as a site that may help. I connected with them and within minutes, I had an appraiser that was knowledgeable. I sent some photos of the collection and he really looked at them and we chatted a bit about them. I was very grateful for his expertise and recommendation. If I ever need to ask about an antique I'll certainly be using them again.

Date of experience: April 30, 2024
Virginia
1 review
0 helpful votes
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Needed answer on summon to explain why I did not have a specific kind of insurance coverage. Did not need as far as I knew. Got assurance that I probably do not need such insurance. Explained that I had responded with documentation. Was assured that I needed to go through the motion of appearing, providing documentation and then we all move on. Will consult local attorney but was reassuring to hear that my understanding of whether I needed such coverage was correct.

Date of experience: April 30, 2024
Georgia
1 review
0 helpful votes
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Seth was great help
May 10, 2024

Seth was quick and efficient. Grateful to have this service available.

Date of experience: April 30, 2024