Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
See all photos
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
2 reviews
0 helpful votes
Follow Dave Q.
Unfollow Dave Q.
Share Review
Report Review

Real estate easement
May 11, 2024

Wendy was very knowledgeable and professional. Her advice was helpful.

Date of experience: May 1, 2024
Michigan
1 review
0 helpful votes
Follow cheryl H.
Unfollow cheryl H.
Share Review
Report Review

Willing to help
May 11, 2024

Appreciated, appeared to be a great listener and willing to solve problems

Date of experience: May 1, 2024
Arizona
1 review
0 helpful votes
Follow Maria B.
Unfollow Maria B.
Share Review
Report Review

Bunny sick
May 11, 2024

Excellent service. I got help with all my questions and they make me to feel much better

Date of experience: May 1, 2024
District of Columbia
1 review
0 helpful votes
Follow Barry S.
Unfollow Barry S.
Share Review
Report Review

Best ever security advice
May 11, 2024

I was really worried about what happened to me from scammers. Michael eased my mind and fixed my problems. Quickly.

Date of experience: May 1, 2024
Massachusetts
1 review
0 helpful votes
Follow Rosemary T.
Unfollow Rosemary T.
Share Review
Report Review

Very good
May 11, 2024

Could not had any better well done I just wanted to make sure I took off the music one and I don't need that one was very helpful

Date of experience: May 1, 2024
South Africa
1 review
0 helpful votes
Follow Didi G.
Unfollow Didi G.
Share Review
Report Review

Battled with my issue without being able resolve it myself. It was resolved within minutes

Date of experience: May 1, 2024
Australia
1 review
0 helpful votes
Follow Karen Z.
Unfollow Karen Z.
Share Review
Report Review

The Doctor was understand and gave me the advice I was asking for. It was a last resort to contact just answer but I'm very happy I did.

Date of experience: May 1, 2024
Texas
1 review
0 helpful votes
Follow Angela W.
Unfollow Angela W.
Share Review
Report Review

Every appraiser I have spoken with has been extremely knowledgeable as well as king, considerate, compassionate, and patient. If they do not know the particular item, they are honest enough to admit it, but find items for which their expertise lies. I only had one "eh, so so" appraiser, but everyone else has been wonderful. I had a huge theft recently, and had pictures of the stolen items; because I do a photo inventory of my home periodically. Had I not had the photos, I would not remember everything that was gone until I thought of it later. The appraisers identified the items. I can now find them and replace them. I thank the appraisers of Just Answer.

Date of experience: May 1, 2024
California
1 review
0 helpful votes
Follow Dottie T.
Unfollow Dottie T.
Share Review
Report Review

Lawyer was considerate, knowledgeable. And gave me the confidence to fight for my rights. Her answers to my questions were as I suspected, just needed the confirmation. And she was friendly yet professional. Thank you, Jean. :)

Date of experience: April 30, 2024
Kentucky
1 review
0 helpful votes
Follow Doug E.
Unfollow Doug E.
Share Review
Report Review

I was pleasantly surprised by the quick response and the excellent, easily understandable answers I received to my complex problem. It was a bit to of an issue, which was on my part, to finally get our phone call started but once we did, the call went smoothly and rather quickly,to resolve my questions. FIVE STARS!

Date of experience: April 30, 2024
Texas
1 review
0 helpful votes
Follow John U.
Unfollow John U.
Share Review
Report Review

I feel much more confident.
May 11, 2024

I was quite nervous for few days until I received your information

Date of experience: April 30, 2024
Hawaii
1 review
0 helpful votes
Follow Lela L.
Unfollow Lela L.
Share Review
Report Review

I was actually charged $1 to join fee and $55 for the monthly service fee which I was completely unaware of. I am glad to have had my question answered by a licensed attorney and the advice he gave was basically proceed forward with filing for an emergency hearing because the other parent (Father) is trying to over extend his control as the custodial parent and deny me access to our child because he signed our child up for an extra curricular activity without informing me of the activity, days/ times/ locations where I could support the child by being present. So the attorney was very insightful. I guess if I had known I had to pay $55 monthly subscription fee I probably wouldn't have joined at all, but if I think about it the value is there so I would say ok but I would like to be made fully aware upfront to be able to make the choice instead of being mislead to believe asking a question would cost me only $1.

Date of experience: April 30, 2024
Texas
1 review
0 helpful votes
Follow Kelli Q.
Unfollow Kelli Q.
Share Review
Report Review

Great dentist!
May 11, 2024

Iv had issues for awhile and been in a lot of pain! I have seen multiple dentists all telling me different things and this dentist knew the true case just as I suspected. I now will find a better dentist.

Date of experience: April 30, 2024
Indiana
1 review
0 helpful votes
Follow Carl Z.
Unfollow Carl Z.
Share Review
Report Review

Our 15 month old Yorky, ate small pieces of a peace lily. We have raised Yorkies for 31 years and knew to give a small amount of peroxide. Our vet was unable to answer us because of the time of day and apparently her phone was not working. It was a comfort to hear from the experts and to know that we did the right thing and further advice was given on feeding and Care, this is a great service!

Date of experience: April 30, 2024
Kentucky
1 review
0 helpful votes
Follow Dj X.
Unfollow Dj X.
Share Review
Report Review

Very helpful.
May 11, 2024

Gave us peace of mind when we were on the road and unable to get to a vet. Highly recommend.

Date of experience: April 30, 2024
New Zealand
1 review
0 helpful votes
Follow suzanne E.
Unfollow suzanne E.
Share Review
Report Review

Talking
May 11, 2024

It was good I got to ask the same questions again and again but the problem hasnt been dealt with yet

Date of experience: April 30, 2024
Nevada
1 review
0 helpful votes
Follow kevin I.
Unfollow kevin I.
Share Review
Report Review

Best tech mechanic
May 10, 2024

The tech was amazing He new the all the answers
I rebuilt the transmission in my ford focus now I am receiving error codes
The tech new just what was wrong and how to fix it

Date of experience: April 30, 2024
California
1 review
0 helpful votes
Follow Amanda H.
Unfollow Amanda H.
Share Review
Report Review

Tax returns
May 10, 2024

Dayo Michael, CPA was extremely helpful, honest and knowledgeable. I felt like I could completely trust him!

Date of experience: April 30, 2024
New York
1 review
0 helpful votes
Follow Matthew P.
Unfollow Matthew P.
Share Review
Report Review

RV refrigerator question
May 10, 2024

My RV has a full size standard Maytag refrigerator. Last year I had to have the compressor replaced, and it only lasted a few months. My local tech had no idea what to do differently. I called the manufacturer of the RV (Tiffin) and they said they've had better luck with LG refrigerators. My local appliance store said they think LG is junk and would not suggest I switch. Your tech actually worked at an LG factory and said their compressors are spring loaded and would withstand vibration better than the Maytag model where the compressor sits on the floor without springs.

Date of experience: April 30, 2024
Texas
1 review
0 helpful votes
Follow Nicki J.
Unfollow Nicki J.
Share Review
Report Review

I asked about the lumps under my dog's skin, probably Lipomas, but wanted to know if they should be surgically removed as in humans. Dr. Bynum's answer was concise, cordial, and helped me make my decision. I also asked him a second question about having my Springer's teeth cleaned and a molar extracted - if that was necessary? Dr. Bynum explained the reasons a molar might need to be extracted, but not normally a healthy molar. He was awesome; easy to follow his advice! I recommend this service; wish Dr. Bynum had an office near me, because I would take my doggie to him!

Date of experience: April 30, 2024