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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,412
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Japan
1 review
0 helpful votes
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Excellent
May 12, 2024

He clearly understood my concerns and gave the best advice

Date of experience: May 2, 2024
California
1 review
0 helpful votes
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I was wrought with anxiety and turned to JustAnswer for a query. I went through 3 different "experts". The first one was completely wrong and gave me an answer completely irrelevant to my question and insisted that they were correct. I cancelled my membership then and there as this was considered an "expert"? Wasted $47 right off the bat and was upset with me for giving in to this sham. 2nd expert asked how I was doing and didn't answer squat. 3rd expert was the cherry on top, actually answered and gave me some good insight. Take this site with measurable grains of salt. I think for the pricing and the responses, I wasted my time and money.

Date of experience: May 2, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Pennsylvania
2 reviews
4 helpful votes
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Excellent customer service
May 12, 2024

JustAnswer was very fast and accurate in helping me solve the problem with my wordpress site.

Date of experience: May 2, 2024
Alabama
1 review
0 helpful votes
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She payed close attention to my problems and gave me numerous ideas to help me with my recovery. Most of all, gave me hope that things can be better.

Date of experience: May 2, 2024
Colorado
1 review
0 helpful votes
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My Lawyer helped me answer some very stressful legal questions. She was kind and cared about my situation. I wasn't just another client to her. She gave me very clear, easy to understand, expert advice. I know exactly what I need to do today and how to counteract the other parties move to my actions today.

Date of experience: May 2, 2024
Norway
1 review
0 helpful votes
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Great customer service
May 12, 2024

Really helpful, I received the help I needed. Saved me for a lot of headache to get the right part. I also saved a lot of money for using interchangeable parts.

Date of experience: May 2, 2024
Oregon
2 reviews
0 helpful votes
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He (SuperRepairer23/Lawrence) gave me good advice. I followed his advice and it worked, it solved the problem. Friends kept telling me my voicemail box was full. So they couldn't leave a message. And my phone would ring 6 or 8 times or more, and by the time I would answer the phone would have hung up on them and they couldn't even leave a message. Now my email box is no longer full, after 4 rings of my phone my voicemail greeting comes on and the caller can leave a message. I hope that fix continues tomorrow. Thanks, again, Lawrence. Also, I'm older and not very high-tech. So he was patient, understanding, and kind. That was great!

Date of experience: May 1, 2024
Canada
1 review
0 helpful votes
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Quad repair info
May 12, 2024

Great job Martin because with your help I was able to get my quad repaired and running properly

Date of experience: May 1, 2024
Illinois
2 reviews
0 helpful votes
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Great job.
May 12, 2024

Fast and informative. Enlightening. Pricing was affordable.

Date of experience: May 1, 2024
Colorado
1 review
0 helpful votes
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Great help.
May 12, 2024

Very knowledgeable. Helped me get headed in the right direction.

Date of experience: May 1, 2024
Texas
1 review
0 helpful votes
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Outstanding Work
May 12, 2024

I've used Pam Francis MSM on many occasions. The assistance that she has provided has been outstanding and nothing short of perfect.

Date of experience: May 1, 2024
South Carolina
1 review
0 helpful votes
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I was told it would be $5, refundable, but not a $60 "club" fee. I waited a looooooong time, longer than the "few minutes" i was told. The attorney was very personable and was able to answer my questions.

Date of experience: May 1, 2024
Georgia
1 review
0 helpful votes
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In fixing my Craftsman riding lawn mower, I ran into a problem with the blade engagement cable.E. JustAnswer's designated technician, D. E. DeLatte, was patient (with an amateur like me) and we went through the connections from one end to the other. Through his explanation, we were able to isolate the problem and get it fixed. Fantastic!

Date of experience: May 1, 2024
Illinois
1 review
0 helpful votes
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Please DONOT contact me again.
May 12, 2024

The lawyer was very fair and experienced and I would have hired her if she was near me.

Date of experience: May 1, 2024
North Carolina
1 review
0 helpful votes
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I have a severely complicated legal issue, and my response was delivered immediately.
The reply was exact and thorough, and it addressed each of the many complex details and issues with 100% focus to perform in the highest and best way.
I'm not a bot, just a unlucky guy with difficult legal circumstance, and JustAnswer already reinforced my understanding of the law.
It's great they are available 24 hours a day with live replies too!

Date of experience: May 1, 2024
Nevada
1 review
0 helpful votes
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Michael precise with answer.
May 11, 2024

Kind and patient. Gave very straight answers I can understand.

Date of experience: May 1, 2024
California
1 review
0 helpful votes
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Incredibly informative
May 11, 2024

He is informative, pleasant, clearly knows his stuff. Thank you!

Date of experience: May 1, 2024
Mexico
1 review
0 helpful votes
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Very good experience can strongly recommend this service.

Date of experience: May 1, 2024
Maryland
1 review
0 helpful votes
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I'm glad to have had the services of JustAnswer. She asked pertinent and relevant questions which enabled me gained knowledge
of the modus Operandi of the organization

Date of experience: May 1, 2024
Massachusetts
1 review
0 helpful votes
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It was quick and easy!
May 11, 2024

One quick CHAT, got me a quick reply and one quick call (it could have been text) got me to a specially selected Atty. The Atty gave me a quick call and gave me the information and the forms required. Botton line? Everything was quick and easy! Don't hesitate to call!
JustAnswer is Gooood!

Date of experience: May 1, 2024