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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Great Service
May 25, 2024

I had some electrical questions that were answered very well and allowed me to wire the outlet for a pool pump. I will definitely use this service again!

Date of experience: May 15, 2024
Colorado
3 reviews
0 helpful votes
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The answer to my difficulties
May 25, 2024

Called and a real person walked me through a stove top that quit working after power outages. After several minutes of coaching, the appliance came back to life. I didn't have to call a repair person for tons of money!

Date of experience: May 15, 2024
Ukraine
1 review
0 helpful votes
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Great service
May 25, 2024

Had great experience with the expert and quick answer

Date of experience: May 15, 2024
Minnesota
1 review
0 helpful votes
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When I described the issues with my vehicle and the frustration with my dealership, your advisor immediately identified the problem and suggested how to deal with my dealership - which I did and now the issue with my vehicle are being corrected. Thank you!

Date of experience: May 15, 2024
Michigan
1 review
0 helpful votes
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My dog at a few months worth of her heart guard and nexguard medication. I was worried as she was throwing up and drinking lots of water and threw up the water. Dr. Bruce got my information and answered my worries right away. He checked on her in the morning to make sure all was well.

Date of experience: May 15, 2024
Florida
1 review
0 helpful votes
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Robbed of my Money
May 25, 2024

Just answer is a rip off! I was told to use my credit card and spend $5 to speak 🗣 to someone live. This turned out to be a person who was texting 💬 me the entire time.

This morning I wake up to find out Just Answer took $30 out of my account 🤬 ppl beware don't pay to speak to anyone because you won't it's all texting. 😡😡😡😡

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Canada
2 reviews
0 helpful votes
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Todd was so helpful
May 25, 2024

Todd was quick to respond and very pleasant. He listened to understand my issue with my Sumac and his instructions were very clear. Great follow!

Date of experience: May 15, 2024
Michigan
1 review
0 helpful votes
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Brandon was amazing and his guidance & assistance was EXCELLENT! Resolved some unique issues and even provided additional assistance when we messaged him with additional issues.

Date of experience: May 15, 2024
South Carolina
2 reviews
0 helpful votes
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Who gets the house?
May 25, 2024

I asked for legal advice on how I could get the house that I owned before marriage.i

Date of experience: May 15, 2024
New Jersey
1 review
0 helpful votes
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Pleasantly surprised
May 25, 2024

I was almost shocked at how easy and quickly I was connected with a professional veterinarian by phone! It was in the middle of the night, my time.
The Dr. knew how to ask the right questions that would help me give her the best response so she could quickly advise me.
Also, she was a good listener. I feel she went above and beyond what I expected when it came to possible causes and recomendations to help me give my dog some releif.
My own vet (which I've used for 20+ years) didn't seem to put as much thought into the "why's" of the condition my dog seems to be suffering from as Dr. Finlay did.
Based on my experience with Dr. Finlay, PhD. I will highly recomend this app to all my friends (who are ALL dog lovers)!
Linda Armstrong
HI

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Amazing experience
May 25, 2024

Awesome advice amazing attorney and so real actually advised as if she cared

Date of experience: May 15, 2024
Singapore
1 review
0 helpful votes
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Useless of paying the fees
May 25, 2024

I already make the payment but when I do half way. The web site suddenly everything gone and can't go back to continue to finish it... Then why I still paying the fees?

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Oregon
1 review
0 helpful votes
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Thankful for the advice
May 25, 2024

The other night I signed up for this service because we had a 4 week old kitten that was fading fast and we were desperate for advice and reassurance about what to do to be able to save the kitten. The vet that connected with us was great, encouraging, professional and reassuring and that is exactly what we needed.
Our kitten is hanging in there and we want to thank her for everything!

Date of experience: May 14, 2024
New York
1 review
0 helpful votes
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It took to long to get answers!
May 25, 2024

They really helped out a lot with answers & I've talk to several doctors about 2 different dogs (my nephew (Stewie) & my daughter (Wynter)) but it was taken way too long to get answers back so I felt like some of it was nil in void!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
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Problem solved first contact
May 25, 2024

Could not log onto my mail server site whilst also receiving some emails to Outlook but not others. Just Answer tried a few things & was able to get it resolved in about 15 mins

Date of experience: May 14, 2024
Indiana
1 review
0 helpful votes
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Thank you
May 25, 2024

I have an old dog with Cushings disease and he has an uncontrollable appetite and grabs everything that hits the floor.
While getting their heart worm medication ready I dropped a pill and he not only got that pill but his own previously.
I was worried that this would make him sick but was assured that the double does will not really hurt him but could have given him diarrhea which thankfully did not happen.
Thanks so much for quick response!

Date of experience: May 14, 2024
Texas
1 review
0 helpful votes
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Peace of mind
May 25, 2024

My cat Boo got his paw stick in the bathroom door. Dr Wesley was very good helping me assess the situation and the way forward in case the trauma had been serious..

Date of experience: May 14, 2024
Arizona
1 review
0 helpful votes
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I wanted a piano tuner and ended up with no answer, a dollar poorer and very frustrated. Had no idea I was in a question website. The whole thing was confusing and unsatisfactory. I will never access this site again.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Louisiana
1 review
0 helpful votes
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Last Sunday I was put on hold for a call and waited more than an hour. I then hang up. Besides, I don't know why the first 2 calls to me never reached me or never ringed. Recently I keep receiving calls 100% good. It is really weird why this time calls came in as shown but never rang. Probably it is because of Sunday?

Date of experience: May 14, 2024
Washington
1 review
0 helpful votes
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Extremely poor. Contact cut several times. No valid answer. Was not informed of monthly fee, if told about it I would have declined. A rip off

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28