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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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He diagnosed my issue and simply explained it to me o terms I can understand
Extremely helpful and professional. The attorney took time to understand my situation and provided sound reasonable advice and answers.
Overall I'm very happy with this app. I use it mainly to determine the value of items, such as art, collectibles and antiques to learn more about them as a reseller. My only issue with this site is they advertise it as unlimited questions but really you are limited to 20 a month and I've been blocked twice as a result.
M We are currently experiencing an issue with our Uconnect system in our 2015 jeep grand Cherokee. We use the just answer service to connect with a mechanic for assistance. Luckily, I'm mechanic was able to respond fairly quickly and assist us with a solution. Harris was a great help to us. Five stars all the way.
My online vet texted right away and completely reassured me my dogwill just be a bit stinky today but will be just fine! My anxiety was instantly went away. Highly recommend this app!
We came home from vacation and found our air conditioner not working. We have a Nest thermostat so it told us the RH wire was not getting power. I googled why and how to fix it and came across JustAnswer. After explaining our situation, paying $35, I had a tech call me with 1 minute! A few minutes on the phone he was able to troubleshoot the issue and within minutes our a/c was fixed!
My Yorkie was panting abnormally. After speaking with the vet, I was put at ease after learning what she told me.
Dr was prompt on calling me after initial request. I was given very good advice as to how to move forward.
I have two pure bed dogs that ate coffee, which is very toxic. I received help immediately. The Vet stayed with me, continually checking on progress, for the whole time to ensure our dogs were in the clear and were fine! What I liked most was that the Vet didn't just tell me what to do, but he was with me the whole time…. That is great customer service! Best call ever ever made!
This was my first time using just ask and I needed a veterinarians input on a situation with my four year-old Shih Tzu. I'm camping and don't have any veterinarians close by or available so reach out to them provided them with the information that they requested and within minutes, I had a response from a license to veterinarian, provide me with professional Opinion, as to what the diagnosis was to my dog and recommendation for some over-the-counter remedies to use until I can get my little Shih Tzu to her veterinarian on Monday. So I followed their directions went to the store purchased what they requested or suggested did my little in-home at home in my RV treatment to my Shih Tzu and today she is a little better. I bet I have to continue with the process until I can get my dog into the vet almost due to. I didn't know what to do with my dog if it was severe enough to leave and I've been able to stay and she goes to the vet tomorrow thank you thank you thank you to just answer!
I will continue tomorrow. Thank you very much. Thru someone on email. I'm just so exhausted. My partner just got out from a heart surgery a week ago.
I was able to work through understanding the proper way of handling my client issue's with the expert help and advice I was given.
The mechanic that chatted with me was very knowledgeable about my situation unfortunately still didn't fix my problem but still helped me with some other harley-davidson knowledge and I appreciate that fact that he stayed connected with me to make sure I understood what he was helping me with
Told in an SMS that it would only cost me $2.00
My bank account shows$ 66.00 paid to Just Answer
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28
This app has helped me rewire and upgrade the electrical to 200 amp service and installing a new jacuzzi hot tub and shower as well as many other items on a 100 year old farm house. It has made me look like aMaster Electrician and Plumber. Thats not all, in the last 3-4 years I have used JA on questions pertaining to Ford Truck, tractor riding lawn mower engines, Construction trades, veterinarians and attorneys, Ive never been dissatisfied.
The lawyer Ted was very helpful and provided sound advice. I'm still looking for a lawyer to represent me.
Joey the lawyer gave amazing advice to help me deal with a problem I was having with a tenant. He called right away and the signup process was quick and easy. Highly recommend this app and the experts on it are 100% legitimate.
I thought the service was free but there was a $5 fee which I would say is worth the information you can get. Someone named Dan helped me he answered my questions and told me what I could do and told me if it didn't work to then get a lawyer. I never knew what he told was an option. I hope it works if not I no there isn't more I can do besides get a lawyer.
I reached out to get some feedback. I tried the typical unplug it and plug it back it technique and it still didn't work. Louis reached out to me pretty quick. I told him my issues and he gave me a straightforward response. He didn't take me through things I already did. Was recommended a replacement part and was given the user interface number to look for. Pretty quick and straightforward help. Just what I need
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28