JustAnswerReviews 22,772

My beautiful 16 yrs old dog Zafira passed away. It was natural, painful for her and traumatizing for me. I didn't understand how can she died in a little more of 24 hrs. I thought it was because something I did because I never saw her in any pain prior that. I was desperate thinking it was me. I needed answers of what happened. I was connected to a wonderful vet. I spoke with her on the phone and continued chatting on the days that followed. She helped me understand it wasn't me, and walked me through the facts according with the info I gave her. My dog was old, but because I was expecting the typical not eating, vomiting or things like that and I was even waiting for her to stop going up and down the stairs to think it was almost time, made me missed the other signs. My ignorance cause her pain. The vet helped me move a little bit forward in my grieving by first understanding that her passing wasn't because something I did. She died of the things that comes with old age. She was surrounded by her family and held by our hands. Dr Emily was so kind, helpful and understanding. It'll take me much more time to heal, but her words put me one step forward. I wish I knew this site existed. Thanks.

I was so frightened when my 2 year old Shih Tzu ate a raisin and I read it could be dangerous. I contacted JustAnswer when it became available and I was so happy with the speed and thoroughness with which my question was answered. The vet was very knowledgeable and immediately helped me to feel less panicked. He explained the things to watch for and anything else I needed to possibly do. I felt so relieved after chatting with this vet in this way.

They are very fast with their answers and no robots. Described the issue and they were quick to suggest a fix AND recommend a service to fix it.

Whatever I needed a question for something they would always ask me for money and I never wanted to do that because I thought it was a scam. Well You proved me wrong. I got the results I needed within minutes. I will definitely come back the next time I have issues. Thank you so much.

I had an issue about my dog Buck. When I found this app, I was surprised how easy it to use.

Just answer was prompt in initial communication and clear with directions.

Ben put my mind at ease and made me feel OK. He was knowledgeable and explained it in terms I could understand. I'm glad there is a place for answers to questions I don't know. Thank you.

Gentleman was very knowledgable and patient, little did I know his patience was due to them charging me by the minute

The advise & help I got from Jeremy on the last leg of my cross-county trip was invaluable. We followed his instructions and all was good. What a relief. Something that had the potential of costing me thousands of dollars, cost $123.00 at the local dealership. I would recommend this service to everyone. Thank

The technician was knowledgeable & gave specific instructions on how to fix the problem with my refridgerator.

Had moved funds already taxed from an IRA that to a Roth IRA. When received statements later realized something was amiss. The referred contact at Just Answer knew just what form needed to be submitted to IRS and even sent me the off of it. Thanks to JA a much bigger problem down the road was averted. It wasn't a drawn out process to get the answer. It was accomplished in less than 20 minutes.

I had a problem with a Norcold RV refrigerator. Technician Robert called me within minutes and troubleshot the problem with me over the phone. Based on his recommendation, I replaced an electrode, which solved the problem. I would not hesitate to use JustAnswer again.

I had a knowledgable profeasional with givinf me a good advice. I brought the advice to my car mechanic. They paid more attention to repair my car.

The tech gave me a couple different things to try. It worked to clear the error code.

I was able to get my thermostat reconnected so that I could have my cooler functioning properly. Andre was super patient with me and new exactly what I needed to do to fix my issue. I appreciated having the option to speak on the phone or chat. The chat was helpful as I could send photos of my unit and get the help I needed quickly. Thank you

Please be aware that this site can only give you their opinion of what could be wrong with your pet.
They can not give you a definite diagnosis, nor can they prescribe any medications.
Save your $40.00, and put it toward a veterinarian visit, where they can actually check out your pet, do testing and find out what is really wrong with your pet. And if necessary prescribe medication.

For those of us older people getting in person assistance is invaluable. If you have trouble navigating on line help, do not hesitate to call service line. You can get help to talk you through and even with permission come I to your computer and solve your problem.

After initial acknowledgment statement, and my response to my assistance need… there was no response but a lot of waiting and wasted time.