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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,413
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Good but…
June 19, 2024

The technician was helpful, asked good questions and gave sound advice about whether it was worth repairing my dehumidifier. I was not pleased to read that what was presented as a $5 join fee then came with a $38 membership fee which is an automatic MONTHLY fee unless cancelled! Yikes.

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Peace of mind.
June 19, 2024

I have used this service many times. I feel confident and very pleased with all the physicians that have given me advice. Extremely glad I have this service.

Date of experience: June 8, 2024
Texas
1 review
0 helpful votes
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GE Cafe refrigerator not cooling
June 19, 2024

The Repair Technician, Dino, was familiar with my model and needed repair. He sent me the perfect YouTube repair video that was excellent. Previously I had searched for hours for a DYI video and couldn't find for my model.

Date of experience: June 8, 2024
Canada
1 review
0 helpful votes
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Fast
June 18, 2024

Frank answered fast and his answer was a relief for my me and my family

Date of experience: June 8, 2024
Virginia
1 review
0 helpful votes
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Review 6/8/24
June 18, 2024

Doc was helpful and courteous and answered all my concerns. Top notch.

Date of experience: June 8, 2024
Canada
1 review
0 helpful votes
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Hot tub questions
June 18, 2024

Knowledgeable! Helpful.
Quick to respond. It helped me in a pinch.

Date of experience: June 8, 2024
Georgia
1 review
0 helpful votes
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Other than carrying my DD214 with me, I have never had proof of my Military service. I was looking for an answer.

Date of experience: June 8, 2024
Washington
1 review
0 helpful votes
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Was there right away
June 18, 2024

I had a nerve racking experience with my ge oven. I had it going on self cleaning mode for two hours and then I got scared thinking it was getting way too hot. And it had one more hour to go. I shut it off but the door was still locked. The appliance representative helped me out!
He said wait for the I've to cool down and the lock will automatically unlock after it's cool enough.
Thank you!

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Very informative
June 18, 2024

I stated the problem,and they put in touch with a very nice and quality tech who knew just what to do to fix my problem. And told me how to fix it. Great Experience mo

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Very convenient
June 18, 2024

Vet answered my question very thoroughly and gave me additional pointers

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Doggie dilemma
June 18, 2024

My dog was having some intestinal issues, but I wasn't sure I needed an ER visit. Dr. Kim was quick and answered all of my questions. Maggie is starting to feel better, and I saved some money.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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JustAnswer saved my day
June 18, 2024

Was about to cook a huge meal, and the oven was giving an error code. A simple Google search didn't provide an answer. JustAnswer responded immediately and referred the info to a technician who called me within a minute and he solved the problem right away. Food is happily cooking now.

Date of experience: June 8, 2024
Illinois
1 review
0 helpful votes
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If you are having a problem in a website Just Answer has help with many businesses.
Check it out.

Date of experience: June 8, 2024
Pennsylvania
1 review
0 helpful votes
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Awesome service
June 18, 2024

You answered my question in less than a minute.Thank you very much.

Date of experience: June 8, 2024
Florida
1 review
0 helpful votes
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Answered promptly
June 18, 2024

I asked a question and they answered promptly and very detailed.

Date of experience: June 8, 2024
Ohio
1 review
0 helpful votes
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Bank fee problem
June 18, 2024

Your expert was very sympathetic and guided me to the place where I could file a complaint with the state about this bank in my state.

Date of experience: June 8, 2024
Florida
2 reviews
1 helpful vote
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The vet made me feel better!
June 18, 2024

I was beside myself for making my dog sick. I made mint and parsley dog treats to help with my dogs bad breath. I made these treats and Mike got really sick. I think I put too much mint in them and he didn't respond well to it. The vet gave me a treatment and let me know that it should be ok within 24 hours. If my dog wasn't better, I should bring him to the doctor. So far so good! 🤞🙏

Date of experience: June 8, 2024
Minnesota
1 review
0 helpful votes
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Donald saved the day!
June 18, 2024

My expert took about 15 minutes to research my problem and nailed it first try..

Date of experience: June 8, 2024
California
1 review
0 helpful votes
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Comforted
June 18, 2024

I received good advice concerning my symptoms. It was nice not having to go to see my doctor in person and to receive an experts diagonsis.

Date of experience: June 8, 2024
Michigan
2 reviews
0 helpful votes
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My tech helper was very knowledgeable about my stove. I couldn't close the oven door and he helped me

Date of experience: June 8, 2024