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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Gave me info that saved me from paying for a diagnostic check. Save around $100. Thank you!
I was told by a firm that deals with forex trading and told me I had to pay taxes before I could withdraw any of the funds. I knew this was false because of my 20plus years in the financial industry. I wanted confirmation that I was correct and you guys provided the answer. I received the confirmation I was after and it was worth the service provided. I'm very satisfied and recommend you to friends and family with any legal questions! Keep up the outstanding work ladies and gentlemen. Thank you, Philip
My advisor was very quick, concise and polite. Would recommend this service to anyone need to answer questions regarding the law.
It cost me 30 bucks. Took a couple pics and showed them. They had answers in seconds. Unfortunately I had nothing. But 30 bucks is cheaper than gas,travel time etc to a place to have checked out. Plus they have nothing to gain by bad advice. They also educated me on how to look and look for. I mean they want you to find the holy grail 🤗
Erik was my expert.
Thank Erik
I got midway through my tow hitch install and thought I was buggered. But lo and behold I got a hold of a CarGuru named TheCarMan and now I'm towing everything I can find in my Camry.
I was having problems filling the bobbin on my Janome sewing machine. The thread had somehow gone under the bobbin and it was a mess. I looked on my iPad for help and saw JustAnswer I contacted them and almost immediately I was put in contact with a technician who sent me a list of things to try. I was able to get back to my project almost immediately. I was very pleased by how fast and easy it was.
This veterinarian was extremely sensitive to our issues and very knowledge. His response was thorough and enlightening. We will definitely be utilizing this site in the future!
We had an issue with getting the mower blade to run but us senior folks were able to figure it out before we talked to the technician. He was awesome and super friendly.
Doctor Nicki was kind and patient and caring. She gave me some good advice and made me feel much more comfortable than I had before I spoke to her.
It was worth the peace of mind to know what it is as i was going down the wrong avenue and the photos did not match. Greatful the the clarification
Good it was straight forward easy to listen to I will buy a garmin live scope
Ben is sincere & knows his correct advise is critical. He takes his job seriously & was easy to communicate with
The attorneys I have asked questions to have been very quick and honest and even when it was not what I wanted to hear I was able to trust what they were suggesting me to do.
My receiver has suddenly lost one of its functions. It has a second zone which I have been using to send audio signals to an auxiliary amplifier. That function stopped operating. The tech talked me through some troubleshooting tips, some of which I had already tried, but unfortunately the issue could not be resolved. It is likely that the circuit for the zone 2 function has been fried.
I was worried about my cat and Dr. Eileen helped me know what was common and what to look for. I feel a lot better. Thank you.
But was told a charge of 5$ would be deducted. Then I was charged the 5 $ and then another 30$. Buyer be aware. They scam you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28