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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,360
This company responds to reviews on average within 4 days

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Canada
1 review
0 helpful votes
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Disability tax credit
July 21, 2024

He was so helpful and friendly 😃 and got me to the right information at a great time

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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I like the fact that you can ask anything on any topic and they seem to try to come up with info and an answer. Price is fair so it is worth it. I tipped at least 25% every tie to show my satisfaction!

Date of experience: July 10, 2024
Alabama
2 reviews
0 helpful votes
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Service
July 21, 2024

They were very patient with me and very helpful. Won't hesitate to call again!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Refrigerator repair.
July 21, 2024

Dave responded quickly. He diagnosed the problem and told me what part to order and assisted with the repair.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Responsive and focused service
July 21, 2024

Complicated questions about refrigerator malfunction were answered in clear and straightforward terms. Suggestions were practical and able to be put into practice.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Just Answer Answered
July 21, 2024

Robert, the technician, who helped me, was possibly the most patient, understanding, and knowledgeable person, who has ever helped me with an issue. He was absolutely great, and took care of the issue I had, with getting a product registered. A-ONE.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Daisy and the Foxtail
July 21, 2024

They were helpful in the manner that I got some ointment the next day but they couldn't give us anything that would help like an antibiotic so I still had to go to the vet on Monday. Actually, I just waisted my money because they couldn't really do anything. The vet was nice and caring and made me feel he was concerned.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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My granddog Homer snatched an entire chicken leg off my grandson's plate. He swallowed it whole. I consulted with Dr. Scott and he told me exactly what I needed to do. Homer was perfectly fine the next day.

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
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S10e screen black
July 20, 2024

My wife's phone was having an issue with the brightness level. Our tech came up with the correct answer in no time.

Date of experience: July 10, 2024
Washington
1 review
0 helpful votes
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I'm happy with the way they provided me with the answers. Enjoyed Talking to them.

Date of experience: July 10, 2024
Maine
1 review
0 helpful votes
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Oven repair
July 20, 2024

Not only was I provided with the appropriate part replacement number, I was also given a link to the YouTube video showing the procedure. I asked the same question in multiple variations and was reassured every time. I followed all of the steps and my oven is functional again. Thank you!

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Nailed The Solution - First Try
July 20, 2024

Austin nailed the solution on his first attempt. It took roughly 2 minutes to fix my dryer. I couldn't e happier with his "fix." I will definitely be using this service in the future. Bookmarked!

Date of experience: July 10, 2024
North Carolina
3 reviews
0 helpful votes
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Hisense Beverage Refrigerator
July 20, 2024

Our frig was leaking inside the frig onto the floor. Through guided assistance I was able to correct the leak. A lose screw was blocking the drain into the pan. I sent pictures of the problem and was given perfect directions. I appreciate the patience of the tech.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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Great!
July 20, 2024

The technician was very knowledgeable and very personable. He made it an easy process.

Date of experience: July 10, 2024
South Carolina
1 review
0 helpful votes
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Very knowledgeable advice
July 20, 2024

Dr Terri was very patient, thorough and knowledgeable in giving advice on what to do for my 2 dogs that ingested my husband's medications She gave referral to animal poison control who agreed with the advice she gave. Thank you for great service!

Date of experience: July 10, 2024
Tennessee
1 review
0 helpful votes
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Great experience
July 20, 2024

I was very pleased with the quick response. Professionally handled.

Date of experience: July 10, 2024
Colorado
1 review
0 helpful votes
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Helpful
July 20, 2024

My landlord is trying to make me pay electrical repairs that's his responsibility. I was advised to write him a letter for starters and see what happens.

Date of experience: July 10, 2024
Colorado
1 review
0 helpful votes
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Restraining Order advice.
July 20, 2024

The attorney I spoke with was responsive and knowledgeable. She was able to quickly respond to my questions and provided me with referrals in my area to pursue additional resources.

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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BMW X3
July 20, 2024

Very helpful information. Discussed various options that would be useful.

Date of experience: July 10, 2024
Georgia
1 review
0 helpful votes
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Great experience
July 20, 2024

I used this platform for the first time not knowing what to expect and r, however it really felt on my expectations.
The tech answer all my questions and was was very knowledgeable, it gave me a great idea on how much to could cost me to fix a leak engine on my 2008 Ford Explorer XLT and the the replacement of my radiator along with my cooling Hoses.
I've been ripped off in the pass by prior mechanics.
Thank you very much Just Answer.

Date of experience: July 10, 2024