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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Quick and helpful answers!
July 20, 2024

I was looking for support on a weekend in order to be prepared for a meeting that was scheduled suddenly and seemed to be leading towards a result of homelessness for a friend

Date of experience: July 10, 2024
Ohio
1 review
0 helpful votes
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Property dispute
July 20, 2024

I have a neihbor who wants my property. I have been threatened and intimidated. I feel he is going for adverse possesion. But when we first bought the property. We gave permission for them to ride horses in the woods. But due to litter and tons of beer cans. We revoked permission. He says they do not have to stay off of the property. Because the previous owner gave them permission. Since then they have tore up my property with 4 wheelers. But just answer helped me with the law and information. I am grateful. Now i just need to find a local attorney to help fight the problem.

Date of experience: July 10, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

Maine
1 review
0 helpful votes
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A wonderful experience!
July 20, 2024

The vet who helped me with my kitten was wonderful. She was so responsive and gave me clear directions and steps to take that were easy for me to do and understand. I live in a very rural area, and it is really hard to get a vet appointment, so this was a huge relief for me. Thank you!

Date of experience: July 10, 2024
South Carolina
2 reviews
0 helpful votes
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Professional advice
July 20, 2024

The attorney answered my question in a concise, helpful manner. I would use the site again.

Date of experience: July 10, 2024
Pennsylvania
1 review
0 helpful votes
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Jade Expert! Must use!
July 20, 2024

I have 8 pieces of jade jewelry. Necklaces, Pendants, Earrings and a Bracelet. I knew NOTHING about jade. She gave me history, time period,comparisons and value. LADYTANYA65 was incredibly fast and extremely professional. If you are looking for jade appraisals, YOU MUST GO TO LADYTANYA65! :)

Date of experience: July 10, 2024
Oregon
1 review
0 helpful votes
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Dishwasher blues
July 20, 2024

Had no power to my dishwasher. Put me in touch with Austin and he talked me through a few different scenarios, we disconnected so I could try what he was suggesting. He called me back 15 minutes later, I told him what I found and he walked me through the fix. Saved me a service call and was back up and running in less than an hour. Super helpful!

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Very patient and sympathetic
July 20, 2024

Worked with me to fix' a schlage lock that had problem. The technician was very patient and helped me out

Date of experience: July 10, 2024
Colorado
1 review
0 helpful votes
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My guy helped me set up my REL T9i subwoofer with special connections to my Marantz cinema 40.
Everyone struggles with this setup and there is no info online or through REL or Marantz! He did his research and saved me tens of hours of trying to figure it out myself!

Date of experience: July 10, 2024
Washington
2 reviews
0 helpful votes
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I've used JustAnswer for our French bulldog three times now! The vets I've worked with on a Zoom call and via chat have been great. I use the calls to see if I need to go to the emergency vet right away or wait until the morning because the dog always eats chocolate or something else on a Sunday night! An example of one of my calls to JustAnswer. Then we had an issue with our 2003 Saturn Vue, it's so old not many mechanics know how to fix it anymore so I headed to JustAnwer and sure enough I was connected to a mechanic who was able to answer my question in less than 10 min. The three calls alone about our dog have been well worth the monthly fee.

Date of experience: July 10, 2024
Kentucky
1 review
0 helpful votes
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Overall, the connection took a while, but once I was live with a technician, the person was very informative and helpful with my problem. I haven't had a chance (yet) to address the issue I presented my technician with, but I feel it will be the correct course of action for the problem.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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Awesome service
July 20, 2024

Our dog swallowed a toxic product and the Vet online provided us with valuable information along with meds, how to proceed with his diet and offered help for any further assistance. Thank You so much!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Immediate access to an attorney who was able to answer my questions and allay my concerns. The experience was just what I needed and at an extremely affordable price.

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Gave me piece of mind
July 20, 2024

My French bulldog got into some stone fruit around 8:30pm EST. I was extremely worried and didn't know what to do. I knew that going to the emergency vet would be time consuming, stressful, and costly. I somehow saw a link in my frantic googling of "what happens to your dog when he eats stone fruits" and I was mortified to see the results. BUT… I shared my issue with the AI chat assistant (who I genuinely thought was a real person at first) and within 5 minutes I received a call back from Veterinarian Dr. Scott Nimmo who was kind, up to speed on my issue, and immediately set my mind at ease. He assured me how long we would be online for and provided me with a written response of everything we talked about on the phone. While I hope my dog doesn't get into any health issues again, if he does (and he likely will as a Frenchie) this service will be my first choice and recommended to all pet owners I know. Thank you again Dr. Scott Nimmo

Date of experience: July 10, 2024
GB
1 review
0 helpful votes
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Good advice and valuation.
July 20, 2024

Contacted to have a valuation on some china. And after sending the required photos had a quick reply and a favourable valuation. Thank you.

Date of experience: July 10, 2024
Maryland
1 review
0 helpful votes
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Satisfying Experience
July 20, 2024

Consulting attorney was very empathetic and professional … cutting to the chase and offering sound legal advice. Whole process was quick and painless!

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Very helpful
July 20, 2024

I've asked the vets many questions from how to deal with my dog's diarrhea and cough to questions about diet and fleas & ticks. I'm so appreciative of this service. Going to an actual vet would have cost me hundreds.

Date of experience: July 10, 2024
Israel
1 review
0 helpful votes
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Good experience I got the answer about my question thanks for just answer

Date of experience: July 10, 2024
Nigeria
1 review
0 helpful votes
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Money Refunded in Full
July 14, 2024
Updated review

I was enrolled and debited an additional $30 for a one-month membership. I complained, the company reached out to me apologised and refund my money completely. Thank you

Date of experience: July 4, 2024

Fraudulent per Excellent Site
July 9, 2024
Previous review

I was tricked into paying $1 to ask a question with a money-back guarantee. After the answer, I was enrolled without my consent by fraud, only to find out I had been debited an additional $30 for a one-month membership. This is fraud. I deleted the membership immediately. This JustAnswers is a FRAUD. USERS SHOULD BEWARE. I just reviewed it on Trustpilot, X, and other reviews; it's the same complaint. Businesses built on fraud and cheating will crumble. It will not last.

Date of experience: June 29, 2024
Maine
1 review
2 helpful votes
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I submitted a question and was asked for my credit card info. I was told I would be charged $1. Instead I was charged $1 and then another $55 A MONTH which apparently I signed up for in the pages of legalese I agreed to. Stay far, far away from this company and whatever you do, don't give them your credit card information.

Update: After several emails, I finally got my money back. For this reason I upgraded their rating to two stars. I really could have done without the frustration and waste of my time. Please be sure you know what you're signing up for before you hand over your credit card info.

Date of experience: July 1, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care [email protected] 800-808-0645 ext. 28

New Mexico
2 reviews
0 helpful votes
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Bankruptcy help
July 11, 2024

I signed up with JustAnswer and received the help immediately. They gave me advice helped me with getting legal help and answered my questions. Thank you for your help and will use your services in the future

Date of experience: July 1, 2024