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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,352
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Cyprus
1 review
0 helpful votes
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She took care of everything we asked for and did her best for us to be the happiest, thank you very much Andrey

Date of experience: July 11, 2024
New Jersey
1 review
0 helpful votes
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Horrible Service
July 21, 2024

They force you to pay for the app, making you believe it will only cost a dollar. They were supposed to call me to fix the problem, but the call kept going into spam filter. I requested an instant refund, after 15 minutes of paying and I never received a response. They charged my CC $59.00 for doing nothing.

Date of experience: July 10, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28

GB
1 review
0 helpful votes
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Sceptical at first
July 21, 2024

I thought I'd just lost 25 quid, but then the phone rang, and the guy explained the procedure.
I went back home and did what he recommended, no problem, working like a dream.

Date of experience: July 10, 2024
Oregon
1 review
0 helpful votes
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Great service
July 21, 2024

I have been struggling with several attorneys trying to get information about how to handle my very difficult situation.
I finally found this website and decided to try it.
I received quick response, accurate answers and great advise. Very knowledgeable.
I contracted courts and followed up on advise. It was accurate and filed my new case

Date of experience: July 10, 2024
Germany
1 review
0 helpful votes
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Suspicious website
July 21, 2024

I got a fast response from your site about my situation. And a started a necessary procedure. Thank

Date of experience: July 10, 2024
Canada
1 review
0 helpful votes
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Disability tax credit
July 21, 2024

He was so helpful and friendly 😃 and got me to the right information at a great time

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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I like the fact that you can ask anything on any topic and they seem to try to come up with info and an answer. Price is fair so it is worth it. I tipped at least 25% every tie to show my satisfaction!

Date of experience: July 10, 2024
Alabama
2 reviews
0 helpful votes
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Service
July 21, 2024

They were very patient with me and very helpful. Won't hesitate to call again!

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Refrigerator repair.
July 21, 2024

Dave responded quickly. He diagnosed the problem and told me what part to order and assisted with the repair.

Date of experience: July 10, 2024
New York
1 review
0 helpful votes
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Responsive and focused service
July 21, 2024

Complicated questions about refrigerator malfunction were answered in clear and straightforward terms. Suggestions were practical and able to be put into practice.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Just Answer Answered
July 21, 2024

Robert, the technician, who helped me, was possibly the most patient, understanding, and knowledgeable person, who has ever helped me with an issue. He was absolutely great, and took care of the issue I had, with getting a product registered. A-ONE.

Date of experience: July 10, 2024
California
1 review
0 helpful votes
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Daisy and the Foxtail
July 21, 2024

They were helpful in the manner that I got some ointment the next day but they couldn't give us anything that would help like an antibiotic so I still had to go to the vet on Monday. Actually, I just waisted my money because they couldn't really do anything. The vet was nice and caring and made me feel he was concerned.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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My granddog Homer snatched an entire chicken leg off my grandson's plate. He swallowed it whole. I consulted with Dr. Scott and he told me exactly what I needed to do. Homer was perfectly fine the next day.

Date of experience: July 10, 2024
Missouri
1 review
0 helpful votes
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S10e screen black
July 20, 2024

My wife's phone was having an issue with the brightness level. Our tech came up with the correct answer in no time.

Date of experience: July 10, 2024
Washington
1 review
0 helpful votes
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I'm happy with the way they provided me with the answers. Enjoyed Talking to them.

Date of experience: July 10, 2024
Maine
1 review
0 helpful votes
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Oven repair
July 20, 2024

Not only was I provided with the appropriate part replacement number, I was also given a link to the YouTube video showing the procedure. I asked the same question in multiple variations and was reassured every time. I followed all of the steps and my oven is functional again. Thank you!

Date of experience: July 10, 2024
Texas
1 review
0 helpful votes
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Nailed The Solution - First Try
July 20, 2024

Austin nailed the solution on his first attempt. It took roughly 2 minutes to fix my dryer. I couldn't e happier with his "fix." I will definitely be using this service in the future. Bookmarked!

Date of experience: July 10, 2024
North Carolina
3 reviews
0 helpful votes
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Hisense Beverage Refrigerator
July 20, 2024

Our frig was leaking inside the frig onto the floor. Through guided assistance I was able to correct the leak. A lose screw was blocking the drain into the pan. I sent pictures of the problem and was given perfect directions. I appreciate the patience of the tech.

Date of experience: July 10, 2024
Wisconsin
1 review
0 helpful votes
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Great!
July 20, 2024

The technician was very knowledgeable and very personable. He made it an easy process.

Date of experience: July 10, 2024
South Carolina
1 review
0 helpful votes
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Very knowledgeable advice
July 20, 2024

Dr Terri was very patient, thorough and knowledgeable in giving advice on what to do for my 2 dogs that ingested my husband's medications She gave referral to animal poison control who agreed with the advice she gave. Thank you for great service!

Date of experience: July 10, 2024