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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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She took care of everything we asked for and did her best for us to be the happiest, thank you very much Andrey
They force you to pay for the app, making you believe it will only cost a dollar. They were supposed to call me to fix the problem, but the call kept going into spam filter. I requested an instant refund, after 15 minutes of paying and I never received a response. They charged my CC $59.00 for doing nothing.
I thought I'd just lost 25 quid, but then the phone rang, and the guy explained the procedure.
I went back home and did what he recommended, no problem, working like a dream.
I have been struggling with several attorneys trying to get information about how to handle my very difficult situation.
I finally found this website and decided to try it.
I received quick response, accurate answers and great advise. Very knowledgeable.
I contracted courts and followed up on advise. It was accurate and filed my new case
I got a fast response from your site about my situation. And a started a necessary procedure. Thank
He was so helpful and friendly 😃 and got me to the right information at a great time
I like the fact that you can ask anything on any topic and they seem to try to come up with info and an answer. Price is fair so it is worth it. I tipped at least 25% every tie to show my satisfaction!
Dave responded quickly. He diagnosed the problem and told me what part to order and assisted with the repair.
Complicated questions about refrigerator malfunction were answered in clear and straightforward terms. Suggestions were practical and able to be put into practice.
Robert, the technician, who helped me, was possibly the most patient, understanding, and knowledgeable person, who has ever helped me with an issue. He was absolutely great, and took care of the issue I had, with getting a product registered. A-ONE.
They were helpful in the manner that I got some ointment the next day but they couldn't give us anything that would help like an antibiotic so I still had to go to the vet on Monday. Actually, I just waisted my money because they couldn't really do anything. The vet was nice and caring and made me feel he was concerned.
My granddog Homer snatched an entire chicken leg off my grandson's plate. He swallowed it whole. I consulted with Dr. Scott and he told me exactly what I needed to do. Homer was perfectly fine the next day.
My wife's phone was having an issue with the brightness level. Our tech came up with the correct answer in no time.
I'm happy with the way they provided me with the answers. Enjoyed Talking to them.
Not only was I provided with the appropriate part replacement number, I was also given a link to the YouTube video showing the procedure. I asked the same question in multiple variations and was reassured every time. I followed all of the steps and my oven is functional again. Thank you!
Austin nailed the solution on his first attempt. It took roughly 2 minutes to fix my dryer. I couldn't e happier with his "fix." I will definitely be using this service in the future. Bookmarked!
Our frig was leaking inside the frig onto the floor. Through guided assistance I was able to correct the leak. A lose screw was blocking the drain into the pan. I sent pictures of the problem and was given perfect directions. I appreciate the patience of the tech.
Dr Terri was very patient, thorough and knowledgeable in giving advice on what to do for my 2 dogs that ingested my husband's medications She gave referral to animal poison control who agreed with the advice she gave. Thank you for great service!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645 ext. 28