Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustAnswer

JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+386
How would you rate JustAnswer?
grey stargrey stargrey stargrey stargrey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Peter I.
Unfollow Peter I.
Share Review
Report Review

The experience from start to finish was incredible. This was my first time using JustAnswer and I have to say, as a homeowner this service is essential unless you don't mind spending hundreds if not thousands of dollars getting someone local to come out instead of you just rolling up your sleeves and getting your hands a little dirty. I will 100% be using JustAnswer again and for HVAC issues like I had this time, I would 1000% recommend "HVACtech". He's the best, thorough, and quick!

Date of experience: December 31, 2025
Wisconsin
1 review
0 helpful votes
Follow Paul K.
Unfollow Paul K.
Share Review
Report Review

Happy Backyarder
January 10, 2026

I was just wanting to change spark plugs & couldn't find them. All I had to do was pull off the top cover(mech. On phone) & he described where the coils are & how to remove them, to uncover the plugs.

Date of experience: December 31, 2025
Illinois
1 review
0 helpful votes
Follow Kevin H.
Unfollow Kevin H.
Share Review
Report Review

Competent
January 10, 2026

My tech got into my computer and within 5 minutes had rectified my problem. It's nice to run into people who really know what they're doing

Date of experience: December 31, 2025
North Carolina
1 review
0 helpful votes
Follow Susan A.
Unfollow Susan A.
Share Review
Report Review

Amazon return instructions
January 10, 2026

Very helpful from the start, until I found out I can return the item at our local Staples. I terminated the chat. Ibrahim was delightful.

Date of experience: December 31, 2025
California
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

Still need help
January 10, 2026

I was given great advice and am in the process of collecting evidence for my case. However, my case is far from resolved, and I will definitely need additional help after I get the information I need from my ex. IF I get the information I need from my ex. I will probably wind up representing myself in court because I can't afford an attorney.

Date of experience: December 1, 2025
Arizona
1 review
0 helpful votes
Follow Steve L.
Unfollow Steve L.
Share Review
Report Review

The tech was very knowledgeable. He tried different ways to solve my problem although he was unable to solve my issue. He gave me other resources I could try. The only reason he was unable to resolve my issue is because I needed to replace a part.

Date of experience: December 31, 2025
Nevada
1 review
0 helpful votes
Follow Jennifer M.
Unfollow Jennifer M.
Share Review
Report Review

Great info
January 10, 2026

Not able to get my dog to a vet because of the holiday, so the Justanswer vet gave me some over the counter things to try so I don't have to pay for an emergency vet visit.

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
Follow Cathy P.
Unfollow Cathy P.
Share Review
Report Review

My Master Tech Scott was helpful and professional. He helped me understand the root cause of my stains and recommended solutions to try. I feel hopeful that Scott's solutions will help to mitigate or eliminate the stains.

Date of experience: December 31, 2025
Oklahoma
1 review
0 helpful votes
Follow Jeff L.
Unfollow Jeff L.
Share Review
Report Review

Erratic AC issues
January 10, 2026

Worked with Bart, stepped through a variety of tests, determined that we need to do a fairly comprehensive parts replacement but Bart was pleasant and helpful.

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

Excellent service
January 10, 2026

Why do I have a charge for uber* help? Pending charges twice, why? I was told that they should disappear within 3 - 5 days. If still there report it back to uber

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
Follow Kim S.
Unfollow Kim S.
Share Review
Report Review

Dr. Mike is the best
January 10, 2026

We needed answers quickly and JustAnswers website was clear and uncomplicated right away. They connected us to someone quickly who happened to be Dr. Mike. He was clearly very experienced but also so empathetic. Thank you so much Dr. Mike!

Date of experience: December 31, 2025
California
1 review
0 helpful votes
Follow Bonnie H.
Unfollow Bonnie H.
Share Review
Report Review

GAVE ME SOME PEACE OF MIND
January 10, 2026

My question was addressed and I am comfortable with the response. I was feeling doubtful about whether I could pursue treatment for a dental problem. I'm now hopeful that I can address my issue.

Date of experience: December 31, 2025
Oklahoma
1 review
0 helpful votes
Follow April W.
Unfollow April W.
Share Review
Report Review

Thank you for helping me!
January 10, 2026

They were very thorough about collecting all the needed information so they could provide me with the best advice on what to do for my pup. The advice I was given was practical and easy to follow. Thank you for alleviating my concerns!

Date of experience: December 31, 2025
New York
1 review
0 helpful votes
Follow Becca J.
Unfollow Becca J.
Share Review
Report Review

Gave me the direction I needed
January 10, 2026

Dr. Adrien told me what I can do now to help Chino at home and also advised whether or not I should take him to the vet by analyzing pictures of his rash, which I needed to know

Date of experience: December 31, 2025
Ohio
1 review
0 helpful votes
Follow Erin F.
Unfollow Erin F.
Share Review
Report Review

Ray was excellent in every way got to all my legal needs and questions and inquiries she gave to all the facts and help me a immensely. And very very polite to ease the matter that I had at hand which made me feel much better about the issue.

Date of experience: December 31, 2025
Florida
1 review
0 helpful votes
Follow Lowell J.
Unfollow Lowell J.
Share Review
Report Review

Came out of the movie theater late last night, truck wouldn't start. Tried all the things that they said on-line to do, no help. Finally came across this website and decided to give it a try. I had no other choice but a tow truck and an Uber. The mechanic was very helpful and taught me some more tricks on how to get this thing started, but sadly it still ended up with a tow truck and an Uber. But it wasn't for lack of trying!

Date of experience: December 30, 2025
California
1 review
0 helpful votes
Follow hans ulrich g.
Unfollow hans ulrich g.
Share Review
Report Review

Sound and reliable competence
January 10, 2026

David craig, the spexiualist i talked to, had a bith calm and firm voice -- which does help in situations of nervousness. With competence, conviction, and in a freiendly tone he solved my problem within less than a minute --

Date of experience: December 30, 2025
South Carolina
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Was confounded with my Nordictrack s22i studio cycle. The resistance would not adjust manually. After searching YT and trying what I could find there, my bike still was malfunctioning. I came across JustAnswer and figured it would not hurt to try. Richard, the service tech, gave me valid information with which I was able to correctly diagnose the problem and make the necessary repairs.

Date of experience: December 30, 2025
Ireland
1 review
0 helpful votes
Follow Kathy W.
Unfollow Kathy W.
Share Review
Report Review

Merging GEDCOM files
January 10, 2026

I wanted to merge 3 family trees and I used Family Tree finder to merge two trees together, then I merged the third family tree with the newly-merged tree. All good

Date of experience: December 31, 2025
Tennessee
1 review
0 helpful votes
Follow Macey J.
Unfollow Macey J.
Share Review
Report Review

LBarnes was absolutely phenomenal!
January 10, 2026

She talked me through everything, and so far a day later my car has absolutely done a 180. She deserves all the credit she can get!

Date of experience: December 30, 2025