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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The experience from start to finish was incredible. This was my first time using JustAnswer and I have to say, as a homeowner this service is essential unless you don't mind spending hundreds if not thousands of dollars getting someone local to come out instead of you just rolling up your sleeves and getting your hands a little dirty. I will 100% be using JustAnswer again and for HVAC issues like I had this time, I would 1000% recommend "HVACtech". He's the best, thorough, and quick!
I was just wanting to change spark plugs & couldn't find them. All I had to do was pull off the top cover(mech. On phone) & he described where the coils are & how to remove them, to uncover the plugs.
Very helpful from the start, until I found out I can return the item at our local Staples. I terminated the chat. Ibrahim was delightful.
I was given great advice and am in the process of collecting evidence for my case. However, my case is far from resolved, and I will definitely need additional help after I get the information I need from my ex. IF I get the information I need from my ex. I will probably wind up representing myself in court because I can't afford an attorney.
The tech was very knowledgeable. He tried different ways to solve my problem although he was unable to solve my issue. He gave me other resources I could try. The only reason he was unable to resolve my issue is because I needed to replace a part.
Not able to get my dog to a vet because of the holiday, so the Justanswer vet gave me some over the counter things to try so I don't have to pay for an emergency vet visit.
My Master Tech Scott was helpful and professional. He helped me understand the root cause of my stains and recommended solutions to try. I feel hopeful that Scott's solutions will help to mitigate or eliminate the stains.
Worked with Bart, stepped through a variety of tests, determined that we need to do a fairly comprehensive parts replacement but Bart was pleasant and helpful.
Why do I have a charge for uber* help? Pending charges twice, why? I was told that they should disappear within 3 - 5 days. If still there report it back to uber
We needed answers quickly and JustAnswers website was clear and uncomplicated right away. They connected us to someone quickly who happened to be Dr. Mike. He was clearly very experienced but also so empathetic. Thank you so much Dr. Mike!
My question was addressed and I am comfortable with the response. I was feeling doubtful about whether I could pursue treatment for a dental problem. I'm now hopeful that I can address my issue.
They were very thorough about collecting all the needed information so they could provide me with the best advice on what to do for my pup. The advice I was given was practical and easy to follow. Thank you for alleviating my concerns!
Dr. Adrien told me what I can do now to help Chino at home and also advised whether or not I should take him to the vet by analyzing pictures of his rash, which I needed to know
Ray was excellent in every way got to all my legal needs and questions and inquiries she gave to all the facts and help me a immensely. And very very polite to ease the matter that I had at hand which made me feel much better about the issue.
Came out of the movie theater late last night, truck wouldn't start. Tried all the things that they said on-line to do, no help. Finally came across this website and decided to give it a try. I had no other choice but a tow truck and an Uber. The mechanic was very helpful and taught me some more tricks on how to get this thing started, but sadly it still ended up with a tow truck and an Uber. But it wasn't for lack of trying!
David craig, the spexiualist i talked to, had a bith calm and firm voice -- which does help in situations of nervousness. With competence, conviction, and in a freiendly tone he solved my problem within less than a minute --
Was confounded with my Nordictrack s22i studio cycle. The resistance would not adjust manually. After searching YT and trying what I could find there, my bike still was malfunctioning. I came across JustAnswer and figured it would not hurt to try. Richard, the service tech, gave me valid information with which I was able to correctly diagnose the problem and make the necessary repairs.
I wanted to merge 3 family trees and I used Family Tree finder to merge two trees together, then I merged the third family tree with the newly-merged tree. All good
She talked me through everything, and so far a day later my car has absolutely done a 180. She deserves all the credit she can get!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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