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JustAnswerReviews 21,252

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Oregon
1 review
0 helpful votes
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Travel document help
January 11, 2026

Blake, my counselor and advisor regarding my concerns, was patient, thorough, and immensely helpful in supplying me with information and options that I can apply to my current problem.

Date of experience: January 1, 2026
California
1 review
0 helpful votes
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Quick Response Legitimate Company.
January 11, 2026

I first spoke with chat but needed more assistance. They contacted an electrician. He gave me two options. I am going to try the first option. He was helpful. Would call again if I have problems.

Date of experience: December 30, 2025
New York
1 review
0 helpful votes
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DocPaul is great!
January 11, 2026

My pup has a history of gastro issues and on New Year's Eve, of course after all the veterinary clinics in our area closed, she got into a bag of Christmas baked goods and ate about a dozen sugar cookies, half a dozen peanut butter blossoms, half a dozen chocolate chip cookies, one and a half Walnut fudgy brownies, a quarter of a bag of Cadbury snowballs, a whole sandwich bag full of Christmas crack... if you don't know what that is it's basically Chex Mix with mini M&Ms and marshmallows covered in Ghirardelli white chocolate and red and green sugar crystals. And she swallowed it down with a full hot chocolate flavor chapstick. Dr Paul told me to get her to an urgent care center right away for induction of vomiting, we had a pretty bad storm last night and there was no way I could drive the 2 hours to Cornell University Animal Hospital and they quoted me anywhere between 3,000 and $7,000 and that's just way too much money I don't have that kind of money, especially at the end of the month. And I told him so after I found out how much it was and he told me to go to the pharmacy and pick up some medicines and stuff to keep her hydrated. She has developed some diarrhea but we're not vomiting yet, so I'm hopeful that she's going to pull through this. Dr Paul didn't offer any guarantees he kept it real, but just knowing that there was an option other than hospital that I couldn't afford was great to know. I highly suggest Dr Paul for gastro issues with your animal.

Date of experience: January 1, 2026
North Carolina
1 review
0 helpful votes
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Dog ate chocolate
January 11, 2026

Our dog ate chocolate on New Years Day so our vet was closed and we live far from
An emergency vet clinic. We needed help with dosing for peroxide to induce vomiting. The vet gave us a link to a website with detailed instructions. It was very helpful!

Date of experience: January 1, 2026
Tennessee
1 review
0 helpful votes
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Austin was very professional and patient. He was nice and took the time to explain things to us. Very pleased but probably won't do it bc of the hidden charge

Date of experience: January 1, 2026
NL
1 review
0 helpful votes
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Convenient and efficient
January 11, 2026

I have been having symptoms of common cold with congestion, sneezing and coughing for the past week. This morning, I developed symptoms of mild to moderate asthma with restricted breathing, tight chest, and wheezing. Asthma is concerning particularly because I am flying back to the USA tomorrow morning. I searched online and found this helpful site/tool being it's a holiday on top of travel. They advised me and I now have arranged to have a Dr visit me at the hotel for euro 250.

Date of experience: January 1, 2026
Ohio
1 review
0 helpful votes
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Advice I felt I could trust
January 11, 2026

It always a worry when something goes wrong with your car and you don't know if you can trust what you are told. Now I feel I have some knowledge when I take my car to be repaired

Date of experience: January 1, 2026
Texas
1 review
0 helpful votes
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Help with sick dog
January 11, 2026

The vet was amazing. Patient, kind, supportive and so understanding of our fears. He stayed with us for hours until the emergency was resolved! A true Blessi g to us!

Date of experience: January 1, 2026
New York
1 review
0 helpful votes
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Dr. Porter
January 11, 2026

The process was very efficient. I answered some questions online and Dr. Porter called within minutes. He asked me a few more detailed questions and was able to provide a very detailed protocol for me to follow. While speaking with him, he was calming, funny and very reassuring.

My only issue was that I authorized the five dollar payment, but there was also a $65 charge on my credit card that I didn't know about or authorize.

Date of experience: January 1, 2026
California
1 review
0 helpful votes
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Detailed and reassuring response
January 11, 2026

I live in remote Queensland and I was able to make important decisions about travelling to an ER department 2 hours away from home on New Year's Eve/day. This was important because travelling during wet season can be tricky.

Date of experience: January 1, 2026
California
1 review
0 helpful votes
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Dr Dago read carefully my medical reports and was very keen to ask any related question to my emergency case (I have class 3b CKD (chronic kidney disease), enlarged spleen, gallbladder Stone, fatty liver, diabetes type 2, mild duodenitis, hiatal hernia hill grade 3, moderate erosive gastritis, Barrett's esophagus, another hernia in my left lower abdomen below the underwear line)bikini line for women)
he provided quickly but accurately well balanced expert advice, especially he took his time to understand my very complex health situation and my psychological and emotional stress

Simply said he delivered, carefully crafted advice with sincere pation

Date of experience: January 1, 2026
Minnesota
1 review
0 helpful votes
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I'm glad I called.
January 11, 2026

He knew the problem, right down to the tricks in removing the wiring harness lock (a peculiar redundancy). He was also right about the likelihood of availability of the part. I picked up the new MAP sensor this morning, installed it, and each of the symptoms I described were gone!

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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Time and Effort Well Spent
January 11, 2026

My printer suddenly stopped working and kept alerting me to a paper jam. I followed all the technical steps numerous times, and then numerous times again to make sure I wasn't missing anything. Nothing helped and it kept making a noise that sounded as if it was jammed or giving out... but it's generally been in great condition, so I was worried about whether it was time to invest in a new one. I gave in and took time out of my day to focus on it w/customer support which is not always successful. After walking me through all the things I had tried and a few more (updating to the latest software update waiting to be installed - now done, and going in under the computer settings and checking BOTH of my printing queues, a test page was found in one of them which had clogged everything up), my printer is now running again and updated! The 2026 New Year is starting off on the right page (literally)! So worth the time and effort, and I am extremely relieved and thankful! :)

Date of experience: December 31, 2025
California
1 review
0 helpful votes
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Mixed Bag
January 11, 2026

The first tech I spoke to was an oriental (?) woman. I had a great deal difficulty understanding her. We accomplished nothing. She seemed very anxious to get off the phone and told me she would send some materials to me that I could review to determine my problem and that she would call me back. Shortly thereafter I received a call from George. He obviously knew what he was doing and was a skilled interviewer. During our discussion I recalled having recently changed the password for my router which got us zeroed us in on the problem and he skillfully led me through the complicated process of resetting it.

Date of experience: December 31, 2025
Pennsylvania
1 review
0 helpful votes
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Cat licked garlic parm wing
January 11, 2026

My savage little cat son Tyson licked one of my garlic, Parm butter, wings! Of course, when you look it up online, it basically says your cat's going to die immediately! The call from the vet reassured me that I did not need to panic.

Date of experience: December 31, 2025
South Carolina
1 review
0 helpful votes
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Helpful Response
January 10, 2026

I posed my proble and very quickly I had a response to my inquiry. I was asked what the issue was for which I was needing help. Quickly, I was aligned w/ an appliance expert in my problem area. His solution to my problem was offered w/ two solutions. Every aspect of my association w/ JustAnswer couldn't have been better. Thank you, Susan Oren

Date of experience: December 31, 2025
Illinois
1 review
0 helpful votes
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Excellent
January 10, 2026

I have been very anxious about retirement. I had tax questions about my Social security. Jacob answered all my questions to the point that I feel completely comfortable with my future plans. He was kind, and advised me in a very clear, friendly, professional manor. I am so grateful to have found this site and advisor.

Date of experience: December 31, 2025
Georgia
1 review
0 helpful votes
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The vet called me almost right away – within a couple minutes of my logging in to your site. She asked all the relevant questions explained everything so well, there was a potential toxicity issue – she even did calculations based on her weight to help ease my mind. We've been dealing with another issue that could be affected by this toxicity – potentially – she gave me helpful information for this, too! I love your service – it's wonderful that you have such confident smart and kind Vets!

Date of experience: December 31, 2025
South Carolina
1 review
0 helpful votes
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Very satisfied
January 10, 2026

The mechanic understood the issues I am experiencing with my vehicle and a very clear and straightforward diagnosis and how to fix the issues. I will definitely use Just Answer again and definitely recommend this site. B

Date of experience: December 31, 2025
Texas
1 review
0 helpful votes
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The experience from start to finish was incredible. This was my first time using JustAnswer and I have to say, as a homeowner this service is essential unless you don't mind spending hundreds if not thousands of dollars getting someone local to come out instead of you just rolling up your sleeves and getting your hands a little dirty. I will 100% be using JustAnswer again and for HVAC issues like I had this time, I would 1000% recommend "HVACtech". He's the best, thorough, and quick!

Date of experience: December 31, 2025