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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
2 reviews
0 helpful votes
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My furnace kept shutting down just after the burners lit. It showed a flame rollout fault. He said it is either a bad mother board or heat exchanger. I put new board in and it works like new again. Thank you Jim Congdon.

Date of experience: September 26, 2024
Wyoming
1 review
0 helpful votes
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Keurig coffeemaker
October 6, 2024

Timely response from technician. Went to chat first and then technician answered.

Date of experience: September 26, 2024
New York
1 review
0 helpful votes
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Home Repair
October 6, 2024

There representatives are very Helpful and Knowledgeable.

Date of experience: September 26, 2024
Georgia
1 review
0 helpful votes
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Satisified
October 6, 2024

Tried to get set up
For auto draft of my payments monthly. My credit card changed the year for renewal and kept my payment from going thru. I finallly bought a card from dollar general for this month payment to get phone back on.

Date of experience: September 26, 2024
South Carolina
1 review
0 helpful votes
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Helpful tips for calmer behavior
October 6, 2024

Sally was so thorough and knowledgeable about our dogs behavior. She sent me helpful training steps to adjust his aggressive behavior and the psychological reasons. I was blown away with the speed and convenience of getting answers!

Date of experience: September 26, 2024
New York
2 reviews
0 helpful votes
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I had a very difficult question that I had already asked nurses about and was unable to get a clear answer. Dr. Li, happened to be a blood specialist and was able to answer my question. Additionally, I was sent a text of the response so that I could keep the information.

Date of experience: September 25, 2024
California
1 review
0 helpful votes
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My experience was wonderful! The staff was professional, empathatic, conerned, sensitive towards my needs an concerns. I wholeheartely give my reccomendation.empathetic, concerned, and sensitive to my needs and concerns. I wholeheartedly recommend them

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Samsung freezer/refrigerator beeping.
October 5, 2024
Updated review

The technician got back with me the following morning but we found a different appliance that was making the beeping sound but he did give us some suggestions for the ice maker ice sticking in big chunks.

Date of experience: September 24, 2024

2018 Buick low compression
March 26, 2024
Previous review

The JustAnswer technician would always answer my questions and provide me with any information and PDF's when I needed them.

Date of experience: March 16, 2024
Michigan
1 review
0 helpful votes
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Dr. Mike for our Kitty
October 5, 2024

Dr. Mike even though we talked as if he was here in person.
He prescribed OTC medications, and suggestions.

Date of experience: September 24, 2024
Nebraska
1 review
0 helpful votes
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This Man was a great help!
October 5, 2024

I had multiple situations and questions and He gave Me very good advice! He did wonderful the computer system is a little messed up tho.

Date of experience: September 24, 2024
Pennsylvania
1 review
0 helpful votes
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GE Cafe Refrigerator
October 4, 2024

I spoke with James O and he was awesome. Very knowledgeable and professional! A pleasure to talk to!

Date of experience: September 24, 2024
New Zealand
1 review
0 helpful votes
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Washing machine noise query
October 4, 2024

I received two responses quickly. The second suggested technical alternatives that helped

Date of experience: September 23, 2024
New York
1 review
0 helpful votes
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Helpful Vet
October 4, 2024

We had the vet call us, we spoke with Dr. Debby, she was very helpful and interacted professionally and compassionately with us.

Date of experience: September 23, 2024
Florida
1 review
0 helpful votes
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I had no internet connection yet all other devices in the house had internet. Although I rebooted both my PC and router, still no connection. The tech support patiently talked me through unplugging the PC, including the wifi adapter and wa-la, it worked. So grateful even though we could not determine why it happened. My guess was an update - always seems to cause issues.

Date of experience: September 23, 2024
Maryland
1 review
0 helpful votes
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Awesome
October 3, 2024

One technician did everything he knew to assist me on fixing my problem but it didn't work. The second technician offered to proxy into my laptop remotely and fixed the error. All is well now.

Date of experience: September 23, 2024
Kentucky
1 review
0 helpful votes
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It resolved my problem
October 3, 2024

Technician was pleasant and fixed my problem with ease. I was very happy with results

Date of experience: September 23, 2024
South Africa
1 review
0 helpful votes
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Prompt and accurate
October 3, 2024

Great service from this app
The experts are knowledgeable and quick with their responses

Date of experience: September 22, 2024
Australia
1 review
0 helpful votes
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Very happy with the service
October 3, 2024

The service is very fast and very good i am more then happy with just answer for my return items

Date of experience: September 22, 2024
California
1 review
0 helpful votes
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My dog ate chocolate brownies. Dr Ben got to me right away and advised me what to do. Success and my dog is fine

Date of experience: September 22, 2024
Virginia
1 review
0 helpful votes
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New Rescue Dog Mom Relieved
October 2, 2024

I was so worried after an incident with my dog. I called the local emergency vet and their vet was unavailable for hours. I used JustAnswer's vet service, got the answer I needed and my pup is much better.

Date of experience: September 22, 2024