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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,357
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I have an art piece I am trying to identify and it was wonderful to have someone delve into the research and bring their expertise.

Date of experience: November 4, 2024
New York
1 review
0 helpful votes
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The mechanic Steve,gave excellent informative advice recommended tools to make the job go easier. He did it in a manner that made you feel like you were speaking to a knowledgeable buddy.

Date of experience: November 4, 2024
Malaysia
1 review
0 helpful votes
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Enquiry about issue on my rabbit
November 14, 2024

It was totally pleasure and satisfied for me to understand the problem of my rabbit.

Date of experience: November 3, 2024
Massachusetts
1 review
0 helpful votes
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Quick and easy
November 13, 2024

I got a call back and I got the help that I needed. Thank you. I spoke with Dr. Li

Date of experience: November 3, 2024
California
1 review
0 helpful votes
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HVAC Troubleshooting
November 12, 2024

The HVAC tech help I received was quick, knowledgeable and patient. We weren't able to resolve the issue, but at least I know if I call for a service tech to the house it won't be for something simple that I could've fixed on my own. Definitely would use the service again.

Date of experience: November 2, 2024
Virginia
1 review
0 helpful votes
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Problem with Samsung tv
November 11, 2024

Technician was very professional and solved the problem.I would highly recommend this service.

Date of experience: November 1, 2024
Wisconsin
1 review
0 helpful votes
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The representative helped me to find the answers I needed to solve my problem.

Date of experience: November 1, 2024
Colorado
1 review
0 helpful votes
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I had a question about my dishwasher's poor performance. I needed a quick answer to find out if it was due to operator error or if I needed it to be serviced. Boom! I got my answer in 5 minutes.

Date of experience: November 1, 2024
Texas
1 review
0 helpful votes
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My 1999 Dodge 3500 mini motorhome shut down on a family trip. After having it towed to a shop it was determined that the fuel pump had cratered. After that was fixed the PCM (Power control Module) started throwing a plethora of random codes. I started by unplugging the connectors from the PCM to examine them. The #12 pin in the gray connector had overheated and the pin had actually burned free from the PCM and damaged the connector. That is when I needed to find out there wasn't any damage to the wiring harness. Harris walked me through a diagnostic test and showed that the wiring harness was in good shape. Thanks.

Date of experience: November 1, 2024
Maryland
1 review
0 helpful votes
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As a new dealer in art, sculpture and antiquities, I was unsure if one of the paintings I had recently acquired was an original work of the artist. The young lady that assisted me pointed out several
Things to look for that would help me determine it's validity. And so, as it turns out it is in fact one of the artist's original works... Thank you very much for your help...

Date of experience: October 31, 2024
Arizona
1 review
0 helpful votes
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Outlook
November 10, 2024

My tech was very patient and very determined. Kept on trying different scenarios.

Date of experience: October 31, 2024
Hawaii
1 review
0 helpful votes
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Happy dog
November 10, 2024

We did some warm compress since it was late in the day we appreciate the website for being there when we were worried about the pup who was a fondling she really appreciated the help and love

Date of experience: October 31, 2024
Arizona
1 review
0 helpful votes
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RV Thermostat
November 10, 2024

Got some good information from your experts, but we didn't really get to the heart of the problem. I am using the information I received to further diagnose the problem.

Date of experience: October 31, 2024
District of Columbia
1 review
0 helpful votes
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Antique question
November 10, 2024

Quick response and knowledge of my item. My mom has several items that were possibly antiques and I contacted that antique expert find out if there was any value to them.

Date of experience: October 31, 2024
New Jersey
1 review
0 helpful votes
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Satisfactory Response
November 10, 2024

Woody was patient, stay with me on-line and resolved my problem

Date of experience: October 31, 2024
Washington
1 review
0 helpful votes
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Took to long to rectify the mistake.
November 10, 2024

I was bounced off the site in the middle of sending a reply and a one star was downloaded. I had to figure out how to contact the attorney again and square things up. Took more time than was necessary.

Date of experience: October 31, 2024
Canada
1 review
0 helpful votes
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Small claim court --form A15
November 10, 2024

Knowledgeable and patient for my questions, and solve my questions

Date of experience: October 31, 2024
Michigan
1 review
0 helpful votes
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Mike was great!
November 10, 2024

Wow, we had a really great experience! He was friendly. We connected right away. He took some time speaking to my husband and with me.

Date of experience: October 31, 2024
Illinois
1 review
0 helpful votes
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Good advice, saved me time and money
November 10, 2024

I was surprised to see how easy it was to get in touch with a lawyer, I got straight answers and advices and, by following them, I got the results that I wanted

Date of experience: October 31, 2024
Kentucky
1 review
0 helpful votes
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I called Tim W about an intermittent and frustrating problem with my lawn back. He walked me through a careful diagnostic procedure, even instructing me more precisely on what tool to use, and after a few exchanges and test runs, he was able to diagnose the problem.
I am confident I will be able to obtain an install the proper part. No expensive diagnostic fee, no inconvenience of hauling the machine into a shop, no waiting in queue to get my machine looked at.
Of course it is possible that the diagnosis is wrong, but Tim is still there for me in case I need to reach out to him again.
Very satisfied with Tim specifically and the process generally. Looking forward to using JustAnswer again in the future!

Date of experience: October 30, 2024