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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Quick response and knowledge of my item. My mom has several items that were possibly antiques and I contacted that antique expert find out if there was any value to them.
Woody was patient, stay with me on-line and resolved my problem
I was bounced off the site in the middle of sending a reply and a one star was downloaded. I had to figure out how to contact the attorney again and square things up. Took more time than was necessary.
Knowledgeable and patient for my questions, and solve my questions
Wow, we had a really great experience! He was friendly. We connected right away. He took some time speaking to my husband and with me.
I was surprised to see how easy it was to get in touch with a lawyer, I got straight answers and advices and, by following them, I got the results that I wanted
I called Tim W about an intermittent and frustrating problem with my lawn back. He walked me through a careful diagnostic procedure, even instructing me more precisely on what tool to use, and after a few exchanges and test runs, he was able to diagnose the problem.
I am confident I will be able to obtain an install the proper part. No expensive diagnostic fee, no inconvenience of hauling the machine into a shop, no waiting in queue to get my machine looked at.
Of course it is possible that the diagnosis is wrong, but Tim is still there for me in case I need to reach out to him again.
Very satisfied with Tim specifically and the process generally. Looking forward to using JustAnswer again in the future!
Patient and knowledgeable. Had trouble getting to MS, but he was patient the whole time.
It was easy to take pictures and discuss item. Felt like their answers were knowledgeable
I should be consulting legal advice if I'm trying to sue someone and not asking for procedural advice for a Board Decision that wasn't in my favour.
Although the agent was professional and efficient in handling my call. It was the first time I was redirected from SLING to a third-party support organization. Arrangement that sling has with the third-party organization for the call to then have to pay for a subscription to the third-party support organization. This was a surprise to me the disappointment. That's just me and my lack of knowledge of how it works
Was having problem that the overhead console on my 2002 dodge ram was showing CCl. Jonathan helped trouble shoot and we determined the problem to be a wiring one. This was in fact true, and further investigation revealed a disconnected plug under the dash. Problem solved.
I was very pleased, was able to solve me question. The mechanic was very helpful by sending me the necessary information.
I was seeking Spanish-speaking legal advice for a colleague and received not only 1 but 2 recommendations as to how best to proceed. In addition, the response included suggestion for 'pre-work' to be prepared, namely information which would likely be needed by any lawyer and which would speed up the consultation. Grateful for the expertise and information!
It was great got my issue pin pointed down to faucet and will be replacing it
I enjoyed talking to Dr. Watters. He gave me some good advice on my current medications and how they interact with other meds.
I had a broken spring that IO did not know where it came from. Eric helped me identify the location with pictures and description.
I was very satisfied with the conversation I had with the person I spoke with but not at all happy that it wasn't explained to me I would be charged $55 at the end of our conversation. I understood there would be a $5 refundable charge but the $55 came as a complete surprise. I was not at all happy about that. I do not wish to have my name printered for other to read. This is my opinion and does not have to be read by others.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more.
We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-064