On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was searching net looking for affordable legal advice. I found not only practical legal advice but also a help with wording in legal language some of my papers. Thank you!
S'
Had a dispute with my stepchildren about the internment of my wife and thought it was going to get ugly. I contacted just answer and they fixed me up right away to a lawyer. I got my answer very quickly and was happy with the results
Very professional helpful advice on sharing a Zillow platform with another investor.
Our MD Diana was very professional, kind, thorough and answered all my questions. We were very please with our call & got the answers we needed.
I needed phone numbers of Social Security to stop the automatic payments to deceased account. Got everything done in no time at all. Very pleased I didn't have to sit on hold for hours like I've had to do in the past. Thank you so much.
The Lawyer that I interacted with gave me a good guideline to get me started with the legal process. Really answered my questions. I felt more at ease after talking with him.
The Lawyer that I interacted with gave me a good guideline to get me started with the legal process. Really answered my questions. I felt more at ease after talking with him.
The Lawyer was very courteous and knowledgeable. I felt that he understood my issue and gave me the answers I needed.
I had a problem I couldn't resolve with a lawn tractor. I was fortunate to connect with Martin and experienced small engine mechanic with many years of experience. I am knowledgeable on the mechanical side but not so much on the electrical side. Martin was constantly checking with me on my progress, teaching me how to check the electrical system and sending me links to information that helped me. He was as excited as I was when we resolved the issue.
My Expert Technician, Anthony did a fantastic job. He responded in records' time, to all of the questions which I had for him. At least I knew right away my piano's limitations which he made very clear to me. I got assistance in installing the latest firmware and Anthony gave me a quick insight of which software would be compatible with my piano.
Good experience with the appraiser and will contact her in the future
You're basically calling to get confirmation on your own opinion. Waste of time, waste of money.
Asked questions - followed the suggestions, but unable to resolve the issue. He sent me a link for repair. Set up an appointment. Should be here today by noon.
They put me in contact with Andrew who was able to work out that the pellet stove needed a new board and helped us order a new one
Just wanted a second opinion (to my own) and bit of clarification. Austin was quick to reply and answer any questions I may have.
I have got direct contact with an expert who answered my questions
My request was responded to in a few minutes. The expert was able to resolve my issue immediately. Very impressed.
Satisfied with the service. Worked through it to get resolved
Moose was very helpful and steered my in the right direction to solve the problem
It did take some time to get a vet to respond. However, that was a great time for her to ask her questions about the dog. Unfortunately, we did not know anything about the dog's digestive system.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645