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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,362
This company responds to reviews on average within 4 days

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Maryland
2 reviews
0 helpful votes
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Dark thermostat
December 7, 2024

Our thermostat was completely dark and not working. The technician guided me as to how to check the furnace I did and the light on the furnace was on which meant the thermostat was also on. My wife and I were very pleased.

Date of experience: November 27, 2024
Mississippi
1 review
0 helpful votes
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Peace of mind for my puppy
December 7, 2024

My lab pitbull puppy (Loki) is approximately 9 months got a hold of my wellbutrin 150 mg extended release. I was able to induce vomiting and vet eased my mind she gave me
Instructions and provided me what to look for if complications arise. Vet was so amazing.

Date of experience: November 27, 2024
Kentucky
1 review
0 helpful votes
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I have been so impressed with this company that I took the time to get the email address of the CEO and write him a note of thanks and praise. I'll be a customer for life and I will be telling people from now on who have any kind of issues that are similar to mine. I think I am close to recovering my web address for my food truck that I'm restarting in March 2025. I already recovered the phone number that I use during that time so all of the business cards that I handed out and the number being on the side of the Food Truck is great. It's definitely gonna help my business. God bless you all.

Date of experience: November 27, 2024
Minnesota
1 review
0 helpful votes
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Samsung refrigerator beeping
December 7, 2024

It was awesome. I was a little bit skeptical, but the person who called me was knowledgeable and experienced. We walked through a variety of different checks to figure out why the refrigerator wouldn't stop beeping. We were able to narrow it down and now I have confidence, that I know what needs to be done to have the proper problem repaired. I would highly recommend this service. And I hope to use it again in the future if I have problems. It saved me a ton of time as well as hundreds of dollars. Very grateful. Thank you.

Date of experience: November 27, 2024
Minnesota
1 review
0 helpful votes
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My anxiety
December 7, 2024

The site was helpful. It took two attempts to get the problem resolved. I am satisfied with the results. They were kind and gracious.

Date of experience: November 27, 2024
Arkansas
1 review
0 helpful votes
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Rick was very helpful!
December 7, 2024

I was needing some very important information from 1970's IRS. Rick said it could be done and sent me the form and even told me how much it cost. I was so impressed and relieved!

Date of experience: November 26, 2024
Texas
1 review
0 helpful votes
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Great Advice
December 5, 2024

I went on the website to get some information about a incident that happened to my elderly mother at a visit in a emergency room an was told some very good things about what I need to do about the incident.

Date of experience: November 18, 2024
Washington
1 review
0 helpful votes
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Overall, good information.
December 5, 2024

When I called the first time, I was given misinformation, and my problem continued. When I call a second time, the tech was better informed and corrected the problem.

Date of experience: November 23, 2024
Illinois
1 review
0 helpful votes
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Perfect!
December 5, 2024

Tomorrow and Thursday there was no beating around the bush or anything. Small talk I guess you could say. She got right to the point told me exactly what I needed to know. Made me feel so much better.

Date of experience: November 25, 2024
Australia
1 review
0 helpful votes
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Unable to track item
December 4, 2024

I was put through to two different members without the issue being resolved.
I was read to be passed over for $2 refund but was taken to you without knowing it would be a monthly subscription, I felt that was not upfront honesty. I have since cancelled direct debit which I appreciate being able to do so quickly. I

Date of experience: November 23, 2024
Ohio
1 review
0 helpful votes
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Saved the Day!
December 4, 2024

Austin was very helpful and told me exactly what I need to do to fix our microwave.

Date of experience: November 23, 2024
California
1 review
0 helpful votes
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M&S intercom system
December 3, 2024

Gave me a lead to solve my problem I instructed my family member to purchase the new replacement controller

Date of experience: November 23, 2024
Maryland
1 review
0 helpful votes
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Perfect to be able to call
December 3, 2024

So glad I was able to speak to a terrific vet when my vets were unavailable. He was able to put my mind at ease about the situation.

Date of experience: November 23, 2024
Washington
1 review
0 helpful votes
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Todd Trip
December 3, 2024

Very friendly knowledge man. Good listener. Did not make me feel rushed. He answered questions I had been researching for weeks.

Date of experience: November 22, 2024
California
1 review
0 helpful votes
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Above and beyond
December 2, 2024

The experience was so much better, kind and friendly welcome, detailed explanations.

Date of experience: November 22, 2024
Indiana
1 review
0 helpful votes
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My computer was hacked tried to call Microsoft but never got a live person so texted and got a quick response from Pearl who connected me with an agent... he was awesome!

Date of experience: November 22, 2024
Texas
1 review
0 helpful votes
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This is so cool.
December 2, 2024

The mechanic with whom I spoke with was very knowledge and efficient. He told me what I needed and provided a link for me. Then he found what I needed and provided a link for me.

Date of experience: November 22, 2024
Maryland
1 review
0 helpful votes
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My attempts through other channels were frustrating due to waiting for a call back for over a day. This resource was able to get me an answer in less than 30 minutes.

Date of experience: November 22, 2024
California
1 review
0 helpful votes
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Satisfied results and answers
December 2, 2024

The mechanic told me what was wrong, how I could fix it, or take it to a mechanic and show them the YouTube instructions.
I asked if Tood knew of a reputable mechanic in my area and instantly, I was told of Willow Glenn Auto Eletric, in Willow Glen, CA.
The mechanic found the problem without the video, and I had a call to come get my Jeep.
In less than one hour, the problem was found.

I am so happy with a person just does their job... and if You can't fix it don't replace something else to add to your bill.

I would not have been able to find the mechanic nor get it fixed myself.
Tood was very fast knowing my problem and giving me a solution.

Date of experience: November 21, 2024
Oklahoma
1 review
0 helpful votes
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Sirius smartphone access
December 1, 2024

He gave Great advice. I still need his help. Please stop with counting the characters. I'm a woman of few words. Some people need to babbel. I only barbel when I'm nervous. Is this enough?

Date of experience: November 21, 2024