On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After confusion on how payment is applied for a trial, a response was quick and I received credit back on my credit card. My question was not able to get a helpful response but I hope others do better.
Tech was helpful and very informative. I was able to understand what he was talking about and he took his time to answer my questions. I feel much better prepared to go to the garage to have my vehicle worked on.
Answered my Probate Court questions and makes the legal tangle seem less impenetrable.
Vet gave me the answer and advice I needed after my dog ate something that was potentially toxic. My dog is fine and my anxiety level is less. Tha k-you!
Helpful, knowledgeable quick to respond spent the time answering my questions
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected]
ONE thing you could fix is the number of reps. That Keep on " I have fixes to your diesel problem" after Phillip had given me the fix.To many follow ups!
I don't have access to a phone only this iPad please don't tell me again the tech will call!
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected]
Gave give an idea where to start to get something from Southwest
Poor, unprofessional and incompetent. Waste of money to use this platform. Lack of Professional expertise.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected]
Found what I needed after talking to the tech. Thank you very much!
Very well experienced Lawyer with Apt and to the point answers.
Very well explained on the problem and direct on ideas as to help me decide what to do for my issue.
I talked with both a lawyer and an accountant through text messaging an email. I was very satisfied on how fast both of them were. I was able to answer on my time instead of having to make appointments.
They were knowledgable, Fast with their answers and I know know which direction I'm going thank you both you've made the decision easier
To Joey, the real name of the trading company is MonumentalSphere, and it's a scam. I searched MomentumSphere and couldn't find it. There are several companies having similar names and during my search, I probably picked the wrong one.
NOTE: I changed my rating from 7 to 9+
Didn't tell me anything I didn't already know. I had to take my pet to the vet anyway for an emergency visit. Also it wasn't made clear that I would be charged $35.00.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected]
I got a quick call, explained my situation, go my answer and the assurance I needed and that was it. SO GOOD!
I stayed at a apartment in Texas and I was shocked to had been give over $500 in late fees for turning my keys one hour late to the apartment. I talked to a Tenant-landlord attorney here, Richard, and he made me feel very confident in the charged amount being unfair and gave me a few suggestions for how to handle it. I created a email and had Richard look over it and felt very happy with what help I had received. I sent the email and in less than 8 hours the charges were removed.
Start key no longer worked. We got to the root of the problem in about 15 minutes. Excellent work.
I had a situation arise one evening and needed to get some quick answers about how I could proceed to handle it within my rights. I got a call back in just minutes from an attorney who was knowledgeable, professional and not the least upset and in a hurry to get off the phone. I appreciate the help!
Expert was great. Called me very quickly and you could tell he knew what he was talking about.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
[email protected]