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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,355
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Incompetent
January 11, 2025

I asked about a Cuisinart food processor and a veterinarian came on the line. I unsubscribed. Now 4 hours later the chat line comes open!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Larry,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Texas
1 review
0 helpful votes
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Fast response and Atty Kenneth was very knowledgeable and answered my questions with tools to resolve the matter at hand.
I am able to confidently approach the matter at hand and expect a satisfactory outcome thanks to Kenneth! Thank you so much!

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Saved Time and Money
January 11, 2025

I spoke with a very experienced vet who gave me the answers I needed quickly. I ended up saving the time I would have traveled and waited at the pet emergency center to get seen and everything resolved- and i certainly saved a lot of money.

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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I am very pleased with the friendly and punctual appraisers who have been assisting me. I had no idea of all the valuable pieces I've collected along my way.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Tracey,

We've attempted to find out how we can earn a 5-star rating from you. Is there anything else we can do for you?

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

New Hampshire
1 review
0 helpful votes
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Desperate
January 11, 2025

I thought I lost my PowerPoint presentation and was unable ti save what I was working on but after much help and brilliant ideas everything works!
Thank you!

Date of experience: January 1, 2025
Iowa
2 reviews
0 helpful votes
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Excellent help
January 11, 2025

Kevin was very helpful and understanding when I was a little confused.

Date of experience: January 1, 2025
Massachusetts
1 review
0 helpful votes
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Trouble after menopause
January 11, 2025

I have been having trouble with my post menopausal symptoms. It has been stressful not knowing what to do, after talking with the Dr I've decided to make an appointment with my GP and order a sonogram. This will give me important answers I need to go forward with a good diagnosis. Thank you, I feel better now. Not so stressed.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Super great! Follow their instructions to solve problems.

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Contacted eBay but got connected with Just Answer. Was getting info for a veterinarian. Would have had to pay monthly fee of around $50 per month for a continued membership. Canceled membership immediately.

Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Ken,

I'm sorry to hear that you reached us in error. I hope you are getting your daily email now.

We understand how important it is to have clear information, and we want to help clarify things for you. When you posted your question on our platform, you enrolled in our monthly membership program. This membership is designed to bill automatically to ensure uninterrupted service. During the sign-up process, you would have seen a message similar to this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details.

The membership charge has been refunded, and I’ve ensured that your membership has been successfully deactivated. If you need any additional information, feel free to contact us.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Alabama
1 review
0 helpful votes
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I provided extensive labor and equipment operations for a guy in a time crunch and without the ability to do the work himself. Once the work was performed he is refusing to pay me. I have since learned that this is how he conducts himself and his business. We had a "gentleman's agreement". Now I'm filing a labor lien on his property. The attorney I spoke with was excellent.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Excellence
January 11, 2025

Quick response. JA understood my questions and concerns. Stayed on the phone with me until all issues were resolved. Worth $1.00!

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Great GMC mechanic
January 11, 2025

Mr. Craig was very thorough and professional, even finished our troubleshooting new years morning. I highly recommend him and Just answer for all the diy folks like myself trying to make it in today's economy.

Date of experience: January 1, 2025
Georgia
1 review
0 helpful votes
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Not Computer Savvy
January 11, 2025

Just set up new monitor with webcam and speakers. Would not work. Technician talked me through getting it to work. Very patient. Took about 15 minutes. Highly recommend.

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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On Point
January 11, 2025

The vet was very knowledgeable and could identify readily the issue I was having with my dog's post-surgery tissue herniation. Her advice was absolutely expert.

Date of experience: January 1, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Brian,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Washington
1 review
0 helpful votes
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The experience was great! He listened and seemed generally concerned about what I'm going through. Not only was he able to answer my questions. He sent me links to help my path moving forward.
Incredibly helpful and knowledgeable

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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Total concern for my problem
January 11, 2025

ScottyT1119 sent me so much information including a diagram. I don't know that he could have been more helpful. He was totally terrific and all those that need mechanical help would benefit greatly!

Date of experience: January 1, 2025
Texas
1 review
0 helpful votes
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Just Answer gave me the answer
January 11, 2025

Had a Hisense TV that wouldn't load content or even tune in live TV channels. Tech was helpful and patient, gave me steps to restore service. Saved me replacing TV.

Date of experience: January 1, 2025
Indiana
1 review
0 helpful votes
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My puppy ate my medication. I contacted this site for help. We got our answer clearly and proceeded as directed. He answered all our questions. My dog survived and is full of joy about all the attention. I have already shared this site information with several pet owners and I know where to go in the future. Yes it cost me a fee. $5.00! That I could do.

Date of experience: December 31, 2024
Massachusetts
1 review
0 helpful votes
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My expert was Top Notch, Excellent in his field, and helped me achieve what I was looking to do with my answer from him. Not only did I receive top dollar, I achieved a response that would have cost me several hundred dollars at a fraction of the price. I highly recommend this service to anyone looking for excellence.

Date of experience: January 1, 2025
Massachusetts
1 review
0 helpful votes
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Calm and Patient
January 11, 2025

I had never had an app crash, and had no idea what to do. The technician never let me feel frustrated and tempted to just give up. He was kind and mellow, and we did get the job done! Many thanks for his solid expertise and support!

Date of experience: January 1, 2025