Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
At roughly 7pm my dog ate 4 or less grapes. We were all in a panic and couldn't get a vet on the line to help. I found justanswer online and thought why not. Dr. Scott was so helpful and gave us peace of mind.
Dr. Scott followed up when I had additional questions after the call AND checked back in to make sure our baby was OK.
Best experience! Thank you!
The mechanic gave me excellent advice as to steps to take to help with my issue. He was so nice and knowledgeable! I'm sure he save me a lot of time and money!
My husband is 82 years old with many health issues. He had a bad cough and then his temperature spiked. Dr Adeel asked all the right questions and gave prompt, practical advice. So happy I didn't have to go out in the cold night air and sit for hours waiting to see a doctor.
This service is very helpful and needed! I have used this service 3 times and all three times they have been right on point.
Was inquiring on business services. Mr. Guney was very polite and explain everything in detail to understand.
Your vet closely confirmed my fears that my puppy needed his tail amputated. ATTN: Never put hair bands on tails trying to keep them clean during heat! My pups tail had circulation stopped with only a children's band. I am devastated for her! Such pain I created.
My lawyer, Laurent answered all my concerns, explained everything in terms I could understand and may me less worried about the situation.
Very cooperative and tried to solve my issue very patiently I am delighted
Your help was amazing spot on order the part and it was perfect. Thank you.
I wanted to know if I should continue using synthetic oil. Fred was helpful with all the information and explained how I could find out what type of engine I have. A 78 yr old woman doesn't know about these things, but with Fred's help, I found out. Thanks!
Richard and Macey was great help. I'm old and was having trouble setting up slang Blue and watching it! I now have the shows I paid for to watch Thanks!
My husband received two lamps from his mother, which once belonged to his grandmother. We've moved them twice! I decided to clean out our storage area and came upon them again. I have always wondered if they had any value. I logged onto Justanswer and was connected to an appraiser, Luke. I provided him with photos and I got my answer. He not only told me what they were worth, he added a little history on the manufacturer of the lamps. I will definitely use this service again. Knowledgeable and instant gratification!
Paul was very patient and kind on the phone very knowledgeable and terrific help
Called customer service and got some woman selling me a monthly service to discuss every problem in the world for $55/month and have it pre-billed to my account. Still didn't get any answer for what I was searching for. My advice is do not give these people any money. They will drag you all over the the internet and not provide any answers you are looking for.
Although my problem fixed itself, the information I received was very helpful in understanding the cause, and I'll use it to help prevent the problem from reoccurring.
Joan was completely equipped to fix our problem. It was by process of elimination that Joan was able to deduce the problem and pinpoint its origin and come up with the way to solve it.
Thank you
It's 3:30 am my dog is straining to poop crying out. Found 24/7 talk to a Doc. In 5 mins I was signed up, signed in and a Dr contacted me, fast!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Joel,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645