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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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My dog ate grapes!
January 26, 2025

At roughly 7pm my dog ate 4 or less grapes. We were all in a panic and couldn't get a vet on the line to help. I found justanswer online and thought why not. Dr. Scott was so helpful and gave us peace of mind.
Dr. Scott followed up when I had additional questions after the call AND checked back in to make sure our baby was OK.

Best experience! Thank you!

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Mechanic help for my Nissan
January 26, 2025

The mechanic gave me excellent advice as to steps to take to help with my issue. He was so nice and knowledgeable! I'm sure he save me a lot of time and money!

Date of experience: January 16, 2025
Virginia
1 review
0 helpful votes
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Fixed
January 26, 2025

Clear concise directions. Obviously knowledgeable technicians.

Date of experience: January 16, 2025
Missouri
1 review
0 helpful votes
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Excellent
January 26, 2025

Howard was friendly, knowledgeable and professional. Highly recommend working with him.

Date of experience: January 16, 2025
Canada
1 review
0 helpful votes
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Calming support
January 26, 2025

My husband is 82 years old with many health issues. He had a bad cough and then his temperature spiked. Dr Adeel asked all the right questions and gave prompt, practical advice. So happy I didn't have to go out in the cold night air and sit for hours waiting to see a doctor.

Date of experience: January 16, 2025
Tennessee
1 review
0 helpful votes
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This service is very helpful and needed! I have used this service 3 times and all three times they have been right on point.

Date of experience: January 13, 2025
Ohio
1 review
0 helpful votes
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Checking BBb
January 26, 2025

Was inquiring on business services. Mr. Guney was very polite and explain everything in detail to understand.

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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Puppy needed tail amputated.
January 26, 2025

Your vet closely confirmed my fears that my puppy needed his tail amputated. ATTN: Never put hair bands on tails trying to keep them clean during heat! My pups tail had circulation stopped with only a children's band. I am devastated for her! Such pain I created.

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
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Domestic abuse information
January 26, 2025

My lawyer, Laurent answered all my concerns, explained everything in terms I could understand and may me less worried about the situation.

Date of experience: January 15, 2025
Canada
1 review
0 helpful votes
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Excellence
January 26, 2025

Very cooperative and tried to solve my issue very patiently I am delighted

Date of experience: January 15, 2025
Iowa
1 review
0 helpful votes
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Fantastic!
January 26, 2025

In zero degree weather Just Answer solved my problem in 30 seconds.

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Your help was amazing spot on order the part and it was perfect. Thank you.

Date of experience: January 15, 2025
New Mexico
1 review
0 helpful votes
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Questions regarding oil change
January 25, 2025

I wanted to know if I should continue using synthetic oil. Fred was helpful with all the information and explained how I could find out what type of engine I have. A 78 yr old woman doesn't know about these things, but with Fred's help, I found out. Thanks!

Date of experience: January 15, 2025
Kansas
1 review
0 helpful votes
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Great help, great people.
January 25, 2025

Richard and Macey was great help. I'm old and was having trouble setting up slang Blue and watching it! I now have the shows I paid for to watch Thanks!

Date of experience: January 15, 2025
Virginia
1 review
0 helpful votes
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Grandma's Lamps
January 25, 2025

My husband received two lamps from his mother, which once belonged to his grandmother. We've moved them twice! I decided to clean out our storage area and came upon them again. I have always wondered if they had any value. I logged onto Justanswer and was connected to an appraiser, Luke. I provided him with photos and I got my answer. He not only told me what they were worth, he added a little history on the manufacturer of the lamps. I will definitely use this service again. Knowledgeable and instant gratification!

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
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Great experience
January 25, 2025

Paul was very patient and kind on the phone very knowledgeable and terrific help

Date of experience: January 15, 2025
Oklahoma
2 reviews
0 helpful votes
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Lousy customer service
January 25, 2025

Called customer service and got some woman selling me a monthly service to discuss every problem in the world for $55/month and have it pre-billed to my account. Still didn't get any answer for what I was searching for. My advice is do not give these people any money. They will drag you all over the the internet and not provide any answers you are looking for.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Joel,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Bella, JustAnswer Customer Care
[email protected] or 800-808-0645

Montana
1 review
0 helpful votes
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Although my problem fixed itself, the information I received was very helpful in understanding the cause, and I'll use it to help prevent the problem from reoccurring.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
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Just Answer to the Rescue
January 25, 2025

Joan was completely equipped to fix our problem. It was by process of elimination that Joan was able to deduce the problem and pinpoint its origin and come up with the way to solve it.
Thank you

Date of experience: January 15, 2025
California
1 review
0 helpful votes
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Worried
January 25, 2025

It's 3:30 am my dog is straining to poop crying out. Found 24/7 talk to a Doc. In 5 mins I was signed up, signed in and a Dr contacted me, fast!

Date of experience: January 15, 2025