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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,391
This company responds to reviews on average within 4 days

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California
2 reviews
0 helpful votes
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Just the Info I Needed
January 26, 2025

I just needed information on how to do a foreclosure in Florida, and the lawyer gave me three different places to find a vetted lawyer to help me, plus how to choose the best one and negotiate the fee. Very knowledgeable and helpful. Thanks!

Date of experience: January 15, 2025
Hawaii
1 review
0 helpful votes
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I had a great chat with TJ who answered all my questions and more, regarding my tricky situation about a court decision requiring me to pay alimony after I've already agreed to apportionment of my government pensions, and if I'm required to pay both, and for how long. I am representing myself, so I feel like he did a good job helping me prepare for my trial readiness conference, and what my objectives are with the judge.

Date of experience: January 16, 2025
Illinois
1 review
0 helpful votes
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Feedback
January 26, 2025

Good. They want fifty characters here to accept my answer… one two… hmm… my opinion is now validated.

Date of experience: January 16, 2025
Tennessee
1 review
0 helpful votes
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Very professional. The conversation with Don will save me a lot of money. He answered all of my questions and more. A good experience with our conversation and has put me at ease. I would recommend JustAnswer to anyone going through a divorce and have questions.

Date of experience: January 16, 2025
Georgia
1 review
0 helpful votes
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Lady was professional about asking me my symptoms of my dog. I appreciate her concern.

Date of experience: January 16, 2025
North Dakota
1 review
0 helpful votes
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I love antiques and rescuing old things and rescued a box from the trash for $20 and I am delighted to learn so quickly it is older than I thought and worth more. A Scottish box, in mahogany from the late 1880's will be cleaned up and have a new life in my house thanks to this expert.

Date of experience: January 16, 2025
Washington
1 review
0 helpful votes
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Great Help
January 26, 2025

Jan was a delight to chat with and helped me understand more about Intellectual Property rights. She gave me great advice on my next moves.

Date of experience: January 14, 2025
Nebraska
2 reviews
2 helpful votes
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Bethany's Assistance
January 26, 2025

She was very helpful. I know what I need to do now. I will be using her again

Date of experience: January 16, 2025
Iowa
1 review
0 helpful votes
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Alex does not waste your time he is concise and accurate as to where efforts should be concentrated and what actions are most urgent. Which is more than you get from an hourly or bundled atty.

Date of experience: January 16, 2025
Alabama
1 review
0 helpful votes
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My problem was my TV low and the sound on its own. The technician I think his name is Mitchell.
He was very patient and very very helpful. Information he sent me was very helpful and it worked so I thank him for his patient and his and his help. He is very knowledgeable in his field thanks Mitchell. I haven't had any issue with my TV since. But if I do, I will be given just answer and Mitchell a call. Thanks you guys.

Date of experience: January 16, 2025
Colorado
2 reviews
0 helpful votes
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Rare Beanie Baby's
January 26, 2025

He answered all my questions and was very frindly and helpful. Thank you so much.

Date of experience: January 15, 2025
Ohio
1 review
0 helpful votes
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They took care of authorizing termination of the subscription and requesting a credit back to
My account.

Date of experience: January 16, 2025
Oklahoma
1 review
0 helpful votes
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Wonderful service
January 26, 2025

Had some freezing issue. Not sure it's corrected but feel very convenient that it will be.

Date of experience: January 16, 2025
Michigan
1 review
0 helpful votes
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Samuel was a great help
January 26, 2025

Photo shop was extremely confusing when trying to cancel my subscription. Kept sending me to all sorts of unhelpful pages. Why does everything have to be so confusing?

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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Social Security question
January 26, 2025

Needed help from Social Security getting my annual benefits letter

Date of experience: January 16, 2025
New York
1 review
0 helpful votes
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Pretzel - pyrometria
January 26, 2025

After reading your advice and response, I decided to take her to the local ER. I couldn't sit home and watch her suffer or die. Your encouragement helped save her life. Theybdid confirm my fears (pyrometria) but felt there was time to save her. She had surgery yesterday. She is home now, resting and doing well. They believe we caught it just in time. Thank you.

Date of experience: January 16, 2025
Virginia
1 review
0 helpful votes
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I actually got help
January 26, 2025

I had a problem with my LG refrigerator. I called the website and and spent a lot of time "chatting" with a bot that kept telling me to do things that I already did. Then I was offered a flat rate repair for $349. I never was able to talk to anyone. I didn't think my problem was that expensive so I started searching for a local appliance repair place and found JustAnswer. Their process was smooth and efficient. I was on the phone with an expert in about 5 minutes and he walked me through the solution to my problem.

Date of experience: January 16, 2025
Tennessee
1 review
0 helpful votes
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Kept me from freezing
January 26, 2025

Thermostat had went bad. Thanks to the tech I spoke with, I learned the troubleshooting steps needed to determine this as well as fixed my issue. Thankfully I didn't have to wake up to a 30 degree house the next morning.

Date of experience: January 16, 2025
Texas
1 review
0 helpful votes
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Cc denied use another card
January 26, 2025

I recently had fraud on my cc so I was issued a new card by company, then when attempting to pay for subscription orders on Amazon, I kept receiving a message that card was denied, please enter another card.

Date of experience: January 16, 2025
Florida
1 review
0 helpful votes
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Favorites
January 26, 2025

If my favorite specialist or expert is not online at the time, I'd rather not be transferred to another specialist. That didn't happen to me today, my favorite expert was there and I was able to chat with them but it's happened to me in the past where I request somebody in my favorites and I get somebody totally different because my expert wasn't around.

Date of experience: January 16, 2025