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JustAnswerReviews 21,245

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

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Maryland
1 review
0 helpful votes
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All the backgrounds & programs changed colors after an update. I needed help to return my Dell laptop back to original colors.

Date of experience: August 24, 2024
Colorado
1 review
0 helpful votes
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Air conditioner issue
September 3, 2024

Tech was knowledgeable about the motorhome unit and we checked his recommendations. He gave feedback and gave me advice.

Date of experience: August 24, 2024
Arizona
1 review
0 helpful votes
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What are my records worth
September 3, 2024

Wondering what some of my old 331/3 albums were worth I called Just Answer, and talked to an expert. Surprisingly most were only worth $30 or so, but did have one worth $250 to $300. I'm very happy to now know what to do with them. Thank you Just Answer.

Date of experience: August 24, 2024
Washington
2 reviews
0 helpful votes
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Worth a try as first step, Real doctor gave you the firdt aid solution that may be simple. But we can not figure out in hurry.

Date of experience: August 24, 2024
Maryland
2 reviews
0 helpful votes
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2 fer
September 3, 2024

Not only did the IT expert correct my problem, but found a second problem and corrected that as well

Date of experience: August 24, 2024
Tennessee
2 reviews
0 helpful votes
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The advice was great. I was told there would be a $5.00 charge. Great. However, when I checked my credit card, there was the $5.00 charge, but also another forty some dollar charge. I was not aware there would be an additional charge. So in esssence, there was a $50+ charge for the correction. It would proably have been that much had I taken it to a local person, but I was just not aware of the additional charge.

Date of experience: August 24, 2024
Florida
1 review
0 helpful votes
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Awesome Technician
September 3, 2024

Trying to program our Honeywell thermostat and we did something wrong and it was blowing hot air. We couldn't get the A/C to come on. Our technician was extremely knowledgeable and patient with us until we got it fixed. We would not hesitate to use this service again.

Date of experience: August 24, 2024
New Jersey
1 review
0 helpful votes
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Good
September 3, 2024

Good, really good.It was really good. Very good. It was good.

Date of experience: August 24, 2024
California
2 reviews
0 helpful votes
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Mechanic enquiry
September 3, 2024

Needede some information about something going on with my car, short waiting time, but questions answered.

Date of experience: August 24, 2024
Georgia
2 reviews
0 helpful votes
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Antique advice
September 3, 2024

Appreciated the expert advice of Tony T, antique expert. Gave me information that allowed me more knowledge of the antique mantle clocks that I own.

Date of experience: August 24, 2024
Missouri
2 reviews
0 helpful votes
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Resolved
September 3, 2024

Although he was not able to resolve issue, he did set us on the correct path to find the corroded wire which had lost connection.

Date of experience: August 24, 2024
California
1 review
0 helpful votes
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Quick response, knowledgeable expert
September 3, 2024

Received a quick response, the expert explained the steps very clearly and got my issue resolved within 10 minutes.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

I’m glad to hear that you’re satisfied with our service. However, I noticed that you left a two-star rating. We’re always looking to improve, so if there’s anything specific that didn’t meet your expectations or if there’s more we can do to enhance your experience, please let us know.

Your feedback is invaluable in helping us serve you better.

Best regards,

Angela, JA Customer Care
[email protected]

Nevada
1 review
0 helpful votes
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Good job
September 3, 2024

The advise given to me was correct and my tax person filed an amendment.

Date of experience: August 23, 2024
Virginia
1 review
0 helpful votes
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Helpful Professional Experience
September 3, 2024

Your representative knew just what my problem was and explained how to solve it. Done it quickly.

Date of experience: August 23, 2024
Pennsylvania
1 review
0 helpful votes
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Grateful to Dr. Emily
September 3, 2024

I called for advice on my dog who was ill. Dr. Emily called back quickly and was kind, caring, asked questions and listened and gave very thoughtful and detailed advice and recommendations. It was such a relief to speak with a vet and feel reassured about what to do. We saw our regular vet the next morning who confirmed her assessment and my dog was much improved by the end of the day. Dr. Emily was wonderful and saved me a very expensive trip to the Vet Emergency Department!

Date of experience: August 23, 2024
Canada
1 review
0 helpful votes
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Just the bare minimum
September 2, 2024

Just answered the question i asked. I think a couple of questions I didn't ask should have been obvious to them, that needed to be asked, but i was new. I tried to give a 5 rating but this site would only accept a 10. Just ask says $2 sign up. I was surprised that there was a $84 fee that wasn't discussed. Silly me, I thought I was on the Landlord and Tenants page.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected]

Illinois
1 review
0 helpful votes
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Computer assistance
September 2, 2024

Mike Bragg was very helpful with lots of advice to get my new computer set up properly. As we all know updates to tech happen quickly and often and I needed someone who was fully up to date to guide me. Highly recommend.

Date of experience: August 23, 2024
New York
1 review
0 helpful votes
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Max
September 2, 2024

I was so worried that my dog was going to die. You were very helpful in me not having to run to er. This is a great service and I would use again and spread the word! Thank you

Date of experience: August 23, 2024
Maine
1 review
0 helpful votes
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Very good and easy too. Good job!that's all I can say.

Date of experience: August 23, 2024
Massachusetts
1 review
0 helpful votes
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Refrigerator
September 2, 2024

Man I talked to was knowledgeable and quickly helped me.

However, Just Answer sends too many emails and texts.
Please

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

I wanted to let you know that we have successfully unsubscribed you from our marketing emails and texts.

If you have any other preferences or need further assistance, please feel free to reach out.

Best regards,

Angela, JA Customer Care
[email protected]