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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Frank, coin representative/expert has done well with all of my coins.
I recently had a billing fluctuation and am still confused as to why my monthly rate changed. I'm not doing anything different. I updated my card info and all went haywire.
I was given information from Erik to reference in the future. Much appreciated! I do need the truth. Again, thank you Erik!
Thank you antiqueKerrie and Erik the Jeweler! I appreciate the encouraging words and technical expertise!
Motor that my WM GV90+2 called for.The motor shaft for my inducer motor was too long.I sent it back.This group told me to cut it if it's too long.That was a thought so I ordered another.
Needed help installing a push to start button in my truck. Mick Z told me the wire to look for and where it was located. Works great, thank you….
Do not hesitate to contact Just Answer. They are pricey but it is worth it if you have a serious issue with your Mac product
I was skeptical about my friend's invitation to Canada by an agent which involved paying huge sums of money by my friend but I told him to wait for some background checks and JustAnswer did a great job by exposing the scammer
Made contact with JustAnswer to try and solve an issue with my home theatre system; the initiation process was quick and the Tech made contact within minutes of my request and walked me through a series of steps to help solve the issue. Unfortunately we were unable to resolve the problem but I don't think it was the fault of the Tech, just that the equipment is likely dead.
Interés por solucionar mi problema y rápida respuesta. Excelente atención
Once I paid my 5 dollars I got a phone call within 2 minutes. I was having an issue getting my generator running for hurricane Milton. I explained my situation as best as I could. Told him the make and model number. Martin knew exactly what to do. He told me what tools to grab which bolts to loosen, and what part to remove. In a span of about 10 minutes we had the generator running and purring like a kitten. Martin took the time to explain the faulty relay and the difference between a 3 pole and 4 pole relay. And where to get a replacement. Martin was patient with me through the entire process. 5 stars for Martin.
I had a sick pup Friday night. The Just Ask vet helped calm me and got us through the weekend until we could get the physical we needed. They were with us Fri-Monday for care and follow ups.
Was taken care in a professional manner
And he was very nice and new his job really well
David
I had a problem with my 10 year old refrigerator. It wasn't cold enough. I told the technician what my symptoms were and after talking back-and-forth he said the compressor is not working properly. He gave me a few suggestions and with that I decided to buy a new one.
At 80, dealing with issues is difficult in so many ways... was charged a subscription fee that I had not enrolled in/or gave consent... my bank and purchasing company (after contacting both) said it was "scam" - then I called the business JustAnswer! Spoke with Sophia "and" she was so kind, listened "and" sent me confirmation of credits to my credit card - $5 fee, $47 membership... I am so thankful that I was connected with Sophia... AND, have called my CC company and the credit has been received! I am so very much pleased! Thanks!
Even though I was unable to speak to a tech because of a wrongly entered phone number, I was able to clear my trouble view messaging.
Through the call we able to get the job done. He was very determined to make sure we were up and running!
I have a new puppy who ate some grapes and when I looked it up, I found out that they were very poisonous. It was 10 o'clock at night so a local veterinarian was not a very good option. The veterinarian contacted here was an excellent source and walked me through step-by-step how to take care of my puppy and he is fine!
My question was for a veterinarian. He assured me we were on the right path and gave me good guidance for future needs.
Mike was thorough and right on target. I took his advice and my dog was feeling better the next day after days of not feeling well he was back to his old self.
Usually, I get frustratingly simple generic answers from this site but this time I got a guy who knows his stuff and guided me to exactly where my problem was.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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