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JustAnswerReviews 21,252

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,040
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Pleasant and helped me
October 30, 2024

My GE washing machine was thumping. When I was able to open it, no water was in the drum. I went on Google and was linked to Just answer. I gave the specifics of my washing machine. Dino called. He asked me about the water line, and valve
I didn't do anything different. He basically waited while I started the washing machine again, then it worked. I really don't know why the water didn't go in the first time.

Date of experience: October 20, 2024
Texas
1 review
0 helpful votes
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A wealth of information
October 30, 2024

This was another easy process. I requested to speak with a lawyer in my home state for state specific question. Within minutes, a lawyer was calling me. I have ask to speak with a lawyer several times now and each time it has been a wealth of information. JustAnswer has really been an incredible help. Thank you.

Date of experience: October 20, 2024
Georgia
1 review
0 helpful votes
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I received some good advice.
October 30, 2024

I ordered some natural products on Amazon. The are arriving today.

Date of experience: October 20, 2024
Canada
1 review
0 helpful votes
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Quick and Easy
October 30, 2024

Very Happy with the information given and it's specifics. Also the steps to take if the individual refuses to comply. Thorough and to the point and in layman terms.

Date of experience: October 19, 2024
California
1 review
0 helpful votes
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Extremely knowledgeable
October 29, 2024

I had installed a new Google Nest thermostat in my home. I received a "power" alert. The information told me I needed to install a special device.

When I received and attempted to install none of the wiring options matched my furnace.

So, I contacted JustAnswer who set me up with Tim. We exchanged a couple of texts and it was clear to me Tim knew what he was doing. I was able to send him a photo of the wiring at the furnace. It was very quickly analyzed and Tim sent me a wiring diagram for my thermostat noting I did NOT need the added component. HE WAS RIGHT! I was able to rewire my thermostat and furnace and it's worked perfectly ever since.

Date of experience: October 19, 2024
New York
1 review
0 helpful votes
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Very knowledgeable and kind doctor.
October 28, 2024
Updated review

Wonderful. Very kind and knowledgeable doctor with so much compassion.

Date of experience: October 18, 2024

Very kind and knowledgeable.
September 27, 2024
Previous review

I felt compassion from the provider. She gave me great advice.

Date of experience: September 17, 2024
Florida
1 review
1 helpful vote
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Fantastic Experience
October 28, 2024

I was matched with the best possible provider, and he was able to confirm for me what my provider thinks that I have but wanted to wait for another test. Given my symptoms, history and comments made by a provider I have decided to start treating myself (it's over the counter stuff) before I have a second opinion scheduled. The responses I got from this provider gave me the confidence I needed to move forward. While I will still ask for that specific test he suggested I really need my treatment to get started since I have been struggling with this for over 2 months now. A huge thank you for a compassionate professional! I highly recommend.

Date of experience: October 18, 2024
Iowa
1 review
0 helpful votes
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Over the phone tech call
October 28, 2024

I had a problem with our refrigerator and was at a loss what the problem could be. Just Answer got us connected with a tech from the west coast that knew exactly what I needed to do. Everything he said was like he was in the room watching me work.

Date of experience: October 18, 2024
New York
1 review
0 helpful votes
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Complex repair made simple
October 28, 2024

Kim did an amazing job walking me through troubleshooting a furnace problem and then the installation of a new primary controller. Saved a lot of money and downtime.

Date of experience: October 18, 2024
Canada
1 review
0 helpful votes
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Great
October 28, 2024

Was great very informative. And doctor was very nice. Worked out perfect.

Date of experience: October 18, 2024
NL
1 review
0 helpful votes
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Good, My problem was solved
October 27, 2024

My MicroSoft-account was lost.
After the intervention of JustAsnwer it was back with all data. No data were lost.

Date of experience: October 17, 2024
Canada
1 review
0 helpful votes
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Great service.
October 26, 2024

Not having much experience with the legal system it was great comfort I could do it in the comfort of my own home. Ida was very helpful and explained everything to me.

Date of experience: October 16, 2024
Colorado
1 review
0 helpful votes
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Great service.
October 25, 2024

I had a question about getting a car lien release from a bank that was not being helpful. ReginaldM was terrific in finding a Florida statute that was exactly what I needed. He explained everything completely and I felt confident with the information I was given. Thank you for helping with this problem.

Date of experience: October 15, 2024
Kentucky
1 review
0 helpful votes
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Good job!
October 25, 2024

Answered my questions very well. Provided what I needed to repair/fix my wall-hanging grandfather clock

Date of experience: October 15, 2024
Wisconsin
1 review
0 helpful votes
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Quick response
October 25, 2024

I had an issue and I reached out. I received a response with great detail and guidance in a matter of minutes. I used the advice and it helped me settle my situation.

Date of experience: October 15, 2024
New Hampshire
1 review
0 helpful votes
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The mechanic asked what experience i was having and then showed me a parts brake down of the parts i needed to fix it it worked perfectly

Date of experience: October 14, 2024
New Jersey
1 review
0 helpful votes
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Helpful advice
October 24, 2024

Was looking for a potential market value of a wall clock made by the Colonial Manufacturing Co.

Date of experience: October 14, 2024
Canada
1 review
0 helpful votes
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Truck question
October 24, 2024

Found the mechanic from just answer was very knowledgeable a was able to help me in a very short time. He was easily understood and I didn't feel like my time had been wasted

Date of experience: October 14, 2024
Canada
1 review
0 helpful votes
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Excellent
October 24, 2024

The dodge mechanic I was in contact new exactly what the problem was with my 2018 ram rebel air ride suspension. He diagnosed it was my sensor. He was 100 % dead on. It was my sensor. It was disconnected. So I re connected my sensor air ride works perfect.

Date of experience: October 13, 2024
Canada
1 review
0 helpful votes
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Excellent and Comprhensive advice
October 23, 2024

I had a specific request as it relates to human Rights and the Canadian Charter of Rights and Freedoms. I spoke with a lawyer who was very knowledgeable and prepared. He was very easy and pleasant to talk to. I would recommend him highly to anyone who has a legal question.

Date of experience: October 13, 2024