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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I was very satisfied with Attourney Arnold's advice. I am less satisfied with this follow up checking on my experience. This is the 3rd. Time I have given a review. I hope it is the last.
A very patient man led me step by step through the process of re setting my computer to get me back to the game I wanted to play...
I originally authorized a $5 refundable join fee because the chatbot said to answer my question I needed to join, so I did. Come to find out I was charged $44 because I was enrolled in a $39/mo membership. When I asked for a refund because I didn't approve of the membership I was told several times no, and that they couldn't refund me. Their own website said that they would refund you if you didn't like your answer, which I NEVER GOT ONE and the customer care reps were rude and I didn't like their answers. Stay FAR away from this website. They prey on people with unclear terms from the star and sucker you into a membership that you know nothing about.
I asked about legal action in work related insurance what would happen to me after applying for a new job.
I got a thoroughly good answer from an attorney
Matthew was amazing. He knew exactly what to do to resolve my issue. Knowing that I can contact someone through JustAnswer with so much experience makes me very happy. I have to admit I wasn't sure how this was going to work. Now I know where to go when I need help. I'm thankful you're there.
Unable to have a phone call, but was sent a tutorial of replacement procedure
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
Adobe payments went down and Andy assured me that it was nothing on my side
Again, my issue was solved but there was a terrible phone connection and I couldn
T hear him. However, he sent the answer by email and everything worked out. Thanks.
My 2007 Ford escape had a no crank no start condition. Dealer originally said it was bad starter however I used my trigger to try the starter, and jumpered the start relay. Starter worked fine. I suspected a key issue and changed ignition switch in steering column and verified key was engaging properly. This left me thinkin ECM, PCM or Tipm. Mechanic agreed with me and sure enough there was a bad splice in wire harness to ECM.
I was able to ask all my questions and they were answered and this help me out to my daughter case on school. I was able to help my daughter and address all of her right in the school. I appreciate all of the information that I obtained.
After a very rocky starting was given a list of suggestions that enabled me to restore my ability to print documents
I had printer problems...would not print. My tech had the printer printing in short order.
My mechanic, David was very knowledgable and saved me from taking my car into the dealer, in fact saved me from having it towed from my house!
Very good taking with your representative
Her suggestion was good and I will follow up
I called regarding an issue with my cat and was able to connect with the veterinarian that seemed pretty experienced. I was pleased to get some answers since I could not reach my vet at the time I inquired.
Nothing to add…
Kent asked many questions but didn't come any solution and then disappeared
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
I was treated with respect, although, I ended up on the site by accident.
I was so happy to get professional veterinary advice at 1 AM to take care of my puppy. Chooch Was having an allergic reaction and had large hives all over his face and around his eyes. I was given direction on how to treat him with over the counter zyrtec and what to look for... Thank god for this service or I would have to take my dog to a veterinarian hospital which would have cost me hundreds eight dollars for the same medical advice. THANK YOU!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645