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JustAnswerReviews 21,215

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,030
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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The advice was great
October 16, 2024

I was very satisfied with Attourney Arnold's advice. I am less satisfied with this follow up checking on my experience. This is the 3rd. Time I have given a review. I hope it is the last.

Date of experience: October 6, 2024
Pennsylvania
0 reviews
0 helpful votes
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Back on Track
October 16, 2024

A very patient man led me step by step through the process of re setting my computer to get me back to the game I wanted to play...

Date of experience: October 6, 2024
Texas
1 review
0 helpful votes
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I originally authorized a $5 refundable join fee because the chatbot said to answer my question I needed to join, so I did. Come to find out I was charged $44 because I was enrolled in a $39/mo membership. When I asked for a refund because I didn't approve of the membership I was told several times no, and that they couldn't refund me. Their own website said that they would refund you if you didn't like your answer, which I NEVER GOT ONE and the customer care reps were rude and I didn't like their answers. Stay FAR away from this website. They prey on people with unclear terms from the star and sucker you into a membership that you know nothing about.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Canada
0 reviews
0 helpful votes
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Insurance
October 16, 2024

I asked about legal action in work related insurance what would happen to me after applying for a new job.
I got a thoroughly good answer from an attorney

Date of experience: October 6, 2024
District of Columbia
2 reviews
0 helpful votes
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Matthew was amazing. He knew exactly what to do to resolve my issue. Knowing that I can contact someone through JustAnswer with so much experience makes me very happy. I have to admit I wasn't sure how this was going to work. Now I know where to go when I need help. I'm thankful you're there.

Date of experience: October 6, 2024
Pennsylvania
0 reviews
0 helpful votes
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Receiver batteries
October 16, 2024

Unable to have a phone call, but was sent a tutorial of replacement procedure

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 6, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

GB
1 review
0 helpful votes
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Adobe payments went down and Andy assured me that it was nothing on my side

Date of experience: October 5, 2024
Illinois
1 review
0 helpful votes
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Again, my issue was solved but there was a terrible phone connection and I couldn
T hear him. However, he sent the answer by email and everything worked out. Thanks.

Date of experience: October 5, 2024
Florida
1 review
0 helpful votes
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Ford Escape nocrank no start
October 15, 2024

My 2007 Ford escape had a no crank no start condition. Dealer originally said it was bad starter however I used my trigger to try the starter, and jumpered the start relay. Starter worked fine. I suspected a key issue and changed ignition switch in steering column and verified key was engaging properly. This left me thinkin ECM, PCM or Tipm. Mechanic agreed with me and sure enough there was a bad splice in wire harness to ECM.

Date of experience: October 5, 2024
Texas
1 review
0 helpful votes
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I was able to ask all my questions and they were answered and this help me out to my daughter case on school. I was able to help my daughter and address all of her right in the school. I appreciate all of the information that I obtained.

Date of experience: October 4, 2024
Australia
1 review
0 helpful votes
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Enabling printing to occur
October 14, 2024

After a very rocky starting was given a list of suggestions that enabled me to restore my ability to print documents

Date of experience: October 4, 2024
Delaware
1 review
0 helpful votes
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My tech was great!
October 13, 2024

I had printer problems...would not print. My tech had the printer printing in short order.

Date of experience: October 3, 2024
Michigan
1 review
0 helpful votes
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Very Happy
October 13, 2024

My mechanic, David was very knowledgable and saved me from taking my car into the dealer, in fact saved me from having it towed from my house!

Date of experience: October 3, 2024
Wisconsin
1 review
0 helpful votes
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Problem solved
October 13, 2024

Got courtesy, help, resolve on his part and an answer to my problem

Date of experience: October 3, 2024
Colorado
1 review
0 helpful votes
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Very good taking with your representative
Her suggestion was good and I will follow up

Date of experience: October 3, 2024
Florida
1 review
0 helpful votes
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Worth the $5
October 13, 2024

I called regarding an issue with my cat and was able to connect with the veterinarian that seemed pretty experienced. I was pleased to get some answers since I could not reach my vet at the time I inquired.

Date of experience: October 3, 2024
Israel
1 review
0 helpful votes
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You didn't solve the problem
October 13, 2024

Nothing to add…
Kent asked many questions but didn't come any solution and then disappeared

Date of experience: October 2, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Minnesota
1 review
0 helpful votes
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An accidental location
October 13, 2024

I was treated with respect, although, I ended up on the site by accident.

Date of experience: October 2, 2024
Alabama
1 review
0 helpful votes
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Friendly
October 12, 2024

Very knowledgeable & friendly. Got the answers I was looking for.

Date of experience: October 2, 2024
Maryland
1 review
0 helpful votes
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HUGE Pace of Mind
October 12, 2024

I was so happy to get professional veterinary advice at 1 AM to take care of my puppy. Chooch Was having an allergic reaction and had large hives all over his face and around his eyes. I was given direction on how to treat him with over the counter zyrtec and what to look for... Thank god for this service or I would have to take my dog to a veterinarian hospital which would have cost me hundreds eight dollars for the same medical advice. THANK YOU!

Date of experience: October 1, 2024