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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My dog caught a rabbit and ingested some blood. The Vet was helpful to explain risk if infection was low-but to give her a flea and tick med just in case. Gave me peace of mind in a matter of minutes.
I was not able to get out to are vet and just answer was able to meet my concerns and help me get my pup feeling better
Jon was very helpful and timely with his responses. Will follow his advice and hope for the best with high-conflict ex.
Would rabsolutely ecommend this service to anyone with legal inquiries!
The attorney was patient with me and answered all my questions clearly so I understood.
Very informative and experienced person. Helped me a lot. Thanks for the info
Morning Saves rules: If you order the wrong thing. You can't return neither exchange it. Your loss $$
Mechanic was very knowledgeable, have no complaints with experience
My washing machine was displaying an error message while running the drain pump for no reason. Mark called me and explained all possible causes for this and offered advice that got my washer to run again. No further service call needed! Thank you so much!
I didn't initially hear everything I wanted to hear, but I did hear what I needed to hear. So I had to explain more thoroughly in response to good questions.
Cancel my order, please. I had problems with one of my elderly cats, and I wanted to ask a question of euthanizing. My question was answered now I want to cancel this.
My experience was very satisfactory. After speaking with the lawyer I had newfound strength and knowledge to di what needs to be done. The knowledge that I recieved was so worth the 66dollars
Abhijits did an excellent job helping me resolve an issue with my computer not connecting to the Internet wirelessly. He was quick to find the issue and clearly helped me resolve it. The problem came and went so hopefully his solution fixes my problem for good. Many thanks.
Desperate for a place to live, we purchased an RV and could not figure out how to get it running. Got online and googled "RV mechanic" and found your company. AND WOW, within minutes we had a call from Randall. He was an expert on RV's. AN EXPERT. This guy knew it all. So professional and experienced. He was able to answer all of our questions but there was more. After our conversation and ability to get our RV up and run in, he went a step further and helped us find more resources as we go on this journey with this RV. I'm 100% sure that there wasn't a question that we had that he could not answer. Just answer is literally the only place you should go if you have any questions that need answered
My help was in the area of updating my payment method. I didn't really need tech support only a service Rep, but the service was great.
Good over all got advice I could not find anywhere else hope it works
Easy fast service problem resolved quickly in a very professional way
I needed a couple YES or NO style answers. Those were provided with a supportive explanation. Very helpful
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Smita,
I trust we’ve been helpful to you. Please let us know should you need further help.
Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645