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JustAnswer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,473
This company responds to reviews on average within 2 days

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Wisconsin
1 review
0 helpful votes
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Unemployment Pay Denied
February 27, 2025

My lawyer was very understanding, kind, compassionate and knowledgeable. She listened to me, helped me write my statement to get my case reviewed again and told me I could call back or text her with any additional questions.

Date of experience: February 17, 2025
Illinois
1 review
0 helpful votes
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Voltage issues mini split
February 27, 2025

Tim listened carefully, discussed all factors, provided advice on how to go forward. Knowledgeable, courteous, good communicator

Date of experience: February 17, 2025
California
2 reviews
0 helpful votes
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The Vetinarin advised me on methods that could help our new 12 week old puppy remain calm during a long day of flying from Texas to Alaska.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Because just answer vet service did such a thorough investigation of our concerns when our dog became ill
We knew what to expect at the urgent care for pets. They advised us wisely and although our dog wound up having liver cancer and would not live very long maybe 2weeks-2months with hospital care. They followed up the day after to see if I had any concerns. I recommend them highly for their great concern and thoroughness.

Date of experience: February 17, 2025
Florida
1 review
0 helpful votes
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Expert advise
February 27, 2025

Had a good experience with Mechanic 1. Did follow up to make sure I was good to go with the repair.

Date of experience: February 17, 2025
Pennsylvania
1 review
0 helpful votes
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I will never buy another Fitbit watch.
February 27, 2025

Dave tried to help but I tried everything he told me to try. Dave was very good.without success.

Date of experience: February 16, 2025
Tennessee
1 review
0 helpful votes
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I already wrote a letter to you before I saw this request. To keep it simple he was a very rude persoon when I would ask him to please repeat his answer. He was getting roud with his responses and finly hung up on me I hope that this conversation was recorded and that some one listens to it and let me know if I was out of place with my discussion.
Thank You,
Frank Bologna

Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Frank,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Georgia
1 review
0 helpful votes
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Very helpful and insightful
February 27, 2025

Quick response by experts quick and easy. Will try again if needed!

Date of experience: February 16, 2025
North Carolina
1 review
0 helpful votes
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Excellent
February 27, 2025

Technician had real expertise! Problem was solved quick call!

Date of experience: February 16, 2025
Texas
1 review
0 helpful votes
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Cat with scabbies
February 26, 2025

I received a phone call from Dr Brian. He was very nice, but the only help offered was to take cat to a vet. If I were able to do that, I would have. So I spent $39 on nothing. Beware of using this service.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Linda,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Arizona
1 review
0 helpful votes
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Not much help in my situation
February 26, 2025

I spoke with mechanic within ten minutes after registering with JustAnswer.
Mechanic notified me that the latch on the hatchback was broken and should be taken to a mechanic for repair.
I was already going to do this anyway.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 16, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Alexander,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

Alabama
1 review
0 helpful votes
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It was very helpful. Thank you
February 26, 2025

I had an issue with my oven. The broiler was coming on when I put it on bake.

Date of experience: February 16, 2025
Oregon
1 review
0 helpful votes
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Lost 1099 form
February 26, 2025

JustAnswer had all the answers to my questions, and gave me a phone number to call to get my 1099 form mailed to me to finish my 2024 taxes

Date of experience: February 15, 2025
Pennsylvania
1 review
0 helpful votes
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Digital language
February 26, 2025

Online quickly connected me with a person, problem solved in about 10 minutes

Date of experience: February 16, 2025
Illinois
1 review
0 helpful votes
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Problem with laptop computer
February 26, 2025

The person that helped me -Was quick courteous and knowledgeable

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Small Claim
February 26, 2025

Takes time to answer and explains the question clearly
Fast and service was excellent, easy to followed
Very professional and takes time to answer the question

Date of experience: February 16, 2025
Washington
1 review
0 helpful votes
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Solution provided quickly!
February 26, 2025

Within 20 minutes my question was answered with link provided with legal forms I needed. All while sitting on my sofa in my pjs with a cup of coffee.

Date of experience: February 16, 2025
Texas
1 review
0 helpful votes
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Would Absolutely Recommend
February 26, 2025

The advice given by the Lawyer, Dan, was very helpful. He told me clearly what my options are/were. Which now means I have my work cut out for me. I truly appreciate the attention he gave 'hearing' my side without any pre-judgment. He reviewed my facts as I wrote them and he answered my inquiries promptly and in language I could comprehend. Would recommend this service to family and friends.

Date of experience: February 16, 2025
Iowa
1 review
0 helpful votes
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Concerns answered
February 26, 2025

Quick and reassuring, I am going to try his suggestions and if need be contact emergency vet

Date of experience: February 16, 2025
North Carolina
1 review
0 helpful votes
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Appeal
February 26, 2025

Tony was able to help clearify things for me to move forward! Greatly appreciated 👏!

Date of experience: February 16, 2025