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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My lawyer was very understanding, kind, compassionate and knowledgeable. She listened to me, helped me write my statement to get my case reviewed again and told me I could call back or text her with any additional questions.
Tim listened carefully, discussed all factors, provided advice on how to go forward. Knowledgeable, courteous, good communicator
The Vetinarin advised me on methods that could help our new 12 week old puppy remain calm during a long day of flying from Texas to Alaska.
Because just answer vet service did such a thorough investigation of our concerns when our dog became ill
We knew what to expect at the urgent care for pets. They advised us wisely and although our dog wound up having liver cancer and would not live very long maybe 2weeks-2months with hospital care. They followed up the day after to see if I had any concerns. I recommend them highly for their great concern and thoroughness.
Had a good experience with Mechanic 1. Did follow up to make sure I was good to go with the repair.
Dave tried to help but I tried everything he told me to try. Dave was very good.without success.
I already wrote a letter to you before I saw this request. To keep it simple he was a very rude persoon when I would ask him to please repeat his answer. He was getting roud with his responses and finly hung up on me I hope that this conversation was recorded and that some one listens to it and let me know if I was out of place with my discussion.
Thank You,
Frank Bologna
Quick response by experts quick and easy. Will try again if needed!
I received a phone call from Dr Brian. He was very nice, but the only help offered was to take cat to a vet. If I were able to do that, I would have. So I spent $39 on nothing. Beware of using this service.
Hello Linda,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I spoke with mechanic within ten minutes after registering with JustAnswer.
Mechanic notified me that the latch on the hatchback was broken and should be taken to a mechanic for repair.
I was already going to do this anyway.
Hello Alexander,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I had an issue with my oven. The broiler was coming on when I put it on bake.
JustAnswer had all the answers to my questions, and gave me a phone number to call to get my 1099 form mailed to me to finish my 2024 taxes
Online quickly connected me with a person, problem solved in about 10 minutes
The person that helped me -Was quick courteous and knowledgeable
Takes time to answer and explains the question clearly
Fast and service was excellent, easy to followed
Very professional and takes time to answer the question
Within 20 minutes my question was answered with link provided with legal forms I needed. All while sitting on my sofa in my pjs with a cup of coffee.
The advice given by the Lawyer, Dan, was very helpful. He told me clearly what my options are/were. Which now means I have my work cut out for me. I truly appreciate the attention he gave 'hearing' my side without any pre-judgment. He reviewed my facts as I wrote them and he answered my inquiries promptly and in language I could comprehend. Would recommend this service to family and friends.
Quick and reassuring, I am going to try his suggestions and if need be contact emergency vet
Tony was able to help clearify things for me to move forward! Greatly appreciated 👏!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Have an agent call me at 708-567-9010 regarding my question already asked. A few times. I need my 2023 taxes amend. The 1099T needs to be taken
Answer: My account on yahoo is registered with email address: [email protected]


Hello Frank,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645