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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Wonderful honest answers for a difficult question. I appreciate the honesty and compassion I received to my questions.
They were very helpful answered all.y questions quickly and in a polite manner
Err, F1, EO message keeps coming on & the oven is not working...It is the control panel that's the issue...The landlord has to get it fixed
12v btry dead. Couldn't get cover off door lock. Possibly frozen fast. Was told "push up then 'out'". (Also shot 'de-icer' in opeening.) This worked! Opened dead door, followed '12v battery reset' instructions and started car. Yay.
Technician referred to model number of appliance and we together - by his instruction solved problem. It was operator error.
What a joy it was to solve!
Thank You Austin 😊
Was able to give an excellant overview to prevent getting myself in over my head
Proficient, professional, and completely committed to steering the subscriber towards a solution. Or directing towards finding a resolution.
Within a few minutes I had good solid answers to my concerns about my neighbor using my yard as a backdrop for his shooting target. I have felt like there was nothing I could do and now I know what the law says. It says I can do something to help myself and it will help the sheriff to be able to help me.
Carolyn offered great suggestions, several techniques to manage my Koda's aggression. I'm only on day 2 but so far it's working great!
I was promply helped with clear facts and options. I was very happy to be able to the this online via chat. I was able to resolve my situation
Randall, gave me several suggestions that would improve my steering on my RV.
I called because one day after flying into Mexico I became ill. After six days of just getting worse, I called. Just ask to see if I needed to go to the hospital. I have a very compromised respiratory system. The doctor online gave me all the information I needed and listed the information I needed to tell the people at the hospital. He in fact suggested I get myself to emergency quickly. I was admitted and I am still here, but I might've been dead if I hadn't of called.
They answer all my questions and everything then they tell me it's only going to cost me $5 then I went to look at my account and they took $46 out as well as the five.
My dog had a growth on his eye, and I didn't know if it was something I needed to take him in for or something I could take care of at home, the doctor gave me great advice for at home care, things I never would've thought of. My 10-year-old yellow lab truly appreciate did not having to leave home!
Technician was very patient and resolved my issue! He was very good, as far as resolving my printer problem!
Our dog got into out Marijuana stems. We were so worried about her as she was acting weird. Induced vomiting and she was fine.
Our counter surfing fool ate part of a chocolate cake. Cocoa is bad for dogs. Online vet did a quick calculation to determine the amount consumed was not dangerous. Saved us a trip to the emergency vet on a Sunday during a snowstorm!. Valuable service!
I gave Dr Hasan a 5 star review but it marked 3 starts. He has been very helpful. He is so kind and compassionate. He hasn't acted frustrated with my many questions while I've been in a spiral.
On vacation big shore break took me out. Unable to walk... Accident happened late Friday afternoon.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Misty,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645