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JustAnswerReviews 21,240

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Not good
December 8, 2024

Took my money, and that's all, no advice I didn't already know! SCAM, and I want my money put back in my account ASAP!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Maryland
1 review
0 helpful votes
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Excellent experience
December 8, 2024

My dog at all 54 of her antibiotic pills (pretty sure the cat was an accomplice). The vet helped me induce vomiting and my dog ended up being fine. We had just spent $700 at the vet the same day, so I was extremely grateful for the help and to not have to go to the emergency vet. Thank you!

Date of experience: November 26, 2024
South Carolina
1 review
0 helpful votes
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My dog ate pecans
December 8, 2024

My dog ate pecans and Dr. Porter was extremely helpful over the phone. He explained everything well and even texted the directions to me.

Date of experience: November 27, 2024
Colorado
1 review
0 helpful votes
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I love JustAnswer
December 8, 2024

Dr. Raza was such a professional but also very human. After suffering traumatic brain injury he was able to answer questions in minutes that my neurosurgeon never answered in 7 weeks. Dr Raza was human, caring, professional and thoughtful. The onus is still on me but I now have a new perspective and am so grateful to this doctor and this service.

Date of experience: November 27, 2024
District of Columbia
1 review
0 helpful votes
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I paid $5 for the phone call with a technician. Best Thanksgiving ever money ever spent. He was terrific. I will us them again. Saved my TG casserole 😂

Date of experience: November 27, 2024
Pennsylvania
1 review
0 helpful votes
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Fix fridge
December 7, 2024

The refrigerator was fixed within a matter of five minutes from the time I clicked on the link and the gentleman started texting me told me what to do. Send me the manual and it's fixed.

Date of experience: November 27, 2024
Illinois
1 review
0 helpful votes
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F150 conversation
December 7, 2024

The gentleman I spoke with was very helpful. He was gracious enough to text me the possible problem so I could refer to it with the service center. Couldn't be happier. Glad I took the time to speak with someone.

Date of experience: November 27, 2024
Texas
1 review
0 helpful votes
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Time well spent
December 7, 2024

I was given the time to explain my situation and go over the legal options available.
I was asked what my end goal is and given ways to address the situation without losing site of my specific end result.

Date of experience: November 27, 2024
Minnesota
1 review
0 helpful votes
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He was very positive. Gave great information about what Hunter is going through. I feel he was very accurate with information. He told Hunter we all make mistakes and keep your head up.

Date of experience: November 27, 2024
New York
1 review
0 helpful votes
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Very satisfied
December 7, 2024

Quick and answered all of my questions. Would highly reccomend this app to anyone with any legal questions. I will definetly be using this again

Date of experience: November 27, 2024
Minnesota
1 review
0 helpful votes
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Billing concerns
December 7, 2024

The response was great but I was not informed of the $50 membership I was charged on the go. I was told $5 refundable which was not honest.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Colorado
1 review
0 helpful votes
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Excellent
December 7, 2024

Dr Brazzell was fantastic! Lillies are not poisonous to dogs! We were terrified when we saw our sweet puppy Rosie chewing on a Lilly from the thanksgiving arrangement! Dr Brazzell put our hearts and minds at ease immediately!

Date of experience: November 27, 2024
Arkansas
1 review
0 helpful votes
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Put me at ease
December 7, 2024

My little one was having an episode but the nice lady on the phone let me know that it was probably just a seizure and that it may never happen again but if it does I can call her, record a video, and take my fur baby to the hospital here. I am so thankful to know what is going on!

Date of experience: November 27, 2024
California
1 review
0 helpful votes
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My review
December 7, 2024

I had been working on the problem with my cell phone for three days. I am 82 years old and was beside Myself I I didn't know where to turn what to do. Somehow I got to just answer. They solved my problem with one call. I am so thankful I would recommend them highly.

Date of experience: November 27, 2024
New York
1 review
0 helpful votes
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My washing machine wasn't spinning and draining properly Dan helped me to diagnose the problem and walked me through how to fix it - even sent a video and part numbers needed.
Was great!

Date of experience: November 27, 2024
Florida
2 reviews
0 helpful votes
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Sick Feral Stray Cat
December 7, 2024

Unable to take stray feral cat to a vet. Won't let me pet or pick him up. Dr Linda gave me information to treat OTC to help his eye infection. Praying it works. Thank you for this on line affordable vet service.

Date of experience: November 27, 2024
Louisiana
1 review
0 helpful votes
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As always, I am elated by the service I receive from JA, *******@Glenda, who gives me thorough information on pricing my items, etc. She is also genuinely kind. I am grateful for her service and her willingness to go the extra mile.

Date of experience: November 27, 2024
Illinois
1 review
0 helpful votes
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Quick response. Great advice.
December 7, 2024

Installing minisplit and had line set size questions. Going from 1/2" to 3/8" at the outside unit instead of 3/8". Since it was a short run, using 1/2" and reducing at the outside unit posing no issue.

Date of experience: November 27, 2024
Pennsylvania
1 review
0 helpful votes
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Very quick and on point
December 7, 2024

They are very informative and go the exter mile to help. I would recommend them to my friends and family.

Date of experience: November 27, 2024
Texas
1 review
0 helpful votes
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Whatever she ate it made her very nervous; panting going from room to room, trembling and quite restless.

Date of experience: November 27, 2024