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JustAnswerReviews 21,225

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,033
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Patient and very helpful
December 8, 2024

The technician that I communicated with was very patient with me as we went back and forth trying to solve my problem. I am so thankful for his help. It's Fredy to be able to talk with someone who knows what to do. I was going insane trying to figure it out myself!

Date of experience: November 28, 2024
California
1 review
0 helpful votes
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Trouble peeing
December 8, 2024

Noticed that my cat kept going to his litter box more than usual, and when he came out, he made a loud cry. He was not peeing as the litter was not clumped. Also noticed that he was licking himself down there a lot, as well. I chose to call JustAnswer before I headed to the emergency. Dr Simran called me and was very helpful with my questions and concerns. Had me examine my cat before she told me, it was necessary to take him to emergency. Didn't realize cats also have UTI's that can be deadly if not taken care of immediately. Dr Simran felt my pain for my cat and I appreciated that. Kobe had to be hospitalized and praying that he gets better.

Date of experience: November 28, 2024
Texas
1 review
0 helpful votes
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Rat poison ingested?
December 8, 2024

The person helping me was explanatory spot on. I'm so grateful she helped me so much. I was really deeply concerned. I love my dog with all my heart and soul and I really believe she helped me through this and I'm pretty sure rose is gonna be OK.

Date of experience: November 28, 2024
Mississippi
2 reviews
0 helpful votes
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It took a little bit but was successful! But in the end it was so perfect. I may use you again should I end up in the same situation; the manufacturer cannot give me the answer!

Date of experience: November 27, 2024
Nevada
1 review
0 helpful votes
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Fast Advice
December 8, 2024

Grateful for the online, quick service and details given, to help my dog until she goes to vet appt. I did waste money, though, because could've gotten same assistance for free, through dog's OWP. Was so distraught, forgot about that feature in my pets' healthcare package. No regrets. My mind is more at ease due to Daisy having a normal BM this morning. A first, this past week.

Date of experience: November 27, 2024
Colorado
1 review
0 helpful votes
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Thanksgiving Day
December 8, 2024

Thanksgiving eve my Standard Poodle started coughing and throwing up white foam. Of course no vets are open. Found this web site and talked to the vet. He was able to confirm that my poodle had kennel cough.
He had been boarded and probably got the virus there.
He recommended a cough syrup to give him, which really helped.
Taking him to my local veterinarian when they open on Friday.

Date of experience: November 28, 2024
Missouri
2 reviews
0 helpful votes
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Compassionate
December 8, 2024

Very kind and quick response. I didn't know where else to go for advice during a troubling time. Thanks again.

Date of experience: November 28, 2024
Pennsylvania
2 reviews
0 helpful votes
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Very Knowledgeable/Kind Vet
December 8, 2024

Dr. Anderson was wonderful. She took the time to listen, acknowledge my concern and offer a perfect solution with a through explanation and reassurance. A wonder service and highly recommend Dr. Anderson.

Date of experience: November 28, 2024
Massachusetts
1 review
0 helpful votes
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Grateful
December 8, 2024

This is the first time I'm using this forum, and so far I'm very pleased with them connecting me to a licensed veterinarian! The questions asked were very good and I have some answers and what to do next! Thank you for your help

Date of experience: November 28, 2024
Kentucky
1 review
0 helpful votes
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Completely helpful.
December 8, 2024

Was able to talk with technician and was able to tell me how to fix my problem with my refrigerator.

Date of experience: November 28, 2024
Maryland
1 review
0 helpful votes
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Vet was awesome
December 8, 2024

The vet was responsive and caring definitely knew what to do to help she was wonderful and put my mind at ease

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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I attempted to pair the opener at least a dozen times before I contacted JustAnswers. The tech did as much as he could but he gave me the same steps that I had from the Manual. So needless to say it didn't help. So after researching with liftmaster, my garage door opener is not compatible my car because it was manufactured with old technology. They sell a bridge adapter to fix the problem. I'll wait until I need a new opener to remedy the problem. So it was no fault of the tech.he did the best he could.

Date of experience: November 28, 2024
Arizona
1 review
0 helpful votes
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Lucy
December 8, 2024

She was great!answered my question and made me feel comfortable. Thank you!

Date of experience: November 28, 2024
Vermont
1 review
0 helpful votes
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Accidentally ingested a cancer drug
December 8, 2024

Thank you for replying. Chico is doing just fine now, with your help.

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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Gal knew his job. He was able to answer my question with no hesitation. He also advised me what to look for and remember what he said. I am very pleased and satisfied. Thank you.

Date of experience: November 28, 2024
New York
1 review
0 helpful votes
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Professional Service
December 8, 2024

Excellent Service with knowledgeable Professionals to assist during critical moments. I highly recommend and refer to friends and family.

Date of experience: November 28, 2024
North Carolina
1 review
0 helpful votes
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Waste of my time and money
December 8, 2024

Waited over 30 minutes for the vet to get connected then vet introduced himself and over an hour later still never heard back. It has now been 10 hours and still nothing. I canceled for a worthless service.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Canada
1 review
0 helpful votes
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Not good
December 8, 2024

Took my money, and that's all, no advice I didn't already know! SCAM, and I want my money put back in my account ASAP!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Maryland
1 review
0 helpful votes
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Excellent experience
December 8, 2024

My dog at all 54 of her antibiotic pills (pretty sure the cat was an accomplice). The vet helped me induce vomiting and my dog ended up being fine. We had just spent $700 at the vet the same day, so I was extremely grateful for the help and to not have to go to the emergency vet. Thank you!

Date of experience: November 26, 2024
South Carolina
1 review
0 helpful votes
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My dog ate pecans
December 8, 2024

My dog ate pecans and Dr. Porter was extremely helpful over the phone. He explained everything well and even texted the directions to me.

Date of experience: November 27, 2024