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JustAnswerReviews 21,252

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,040
This company responds to reviews on average within 4 days

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Michigan
1 review
0 helpful votes
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Excellent advice and assurance
December 25, 2024

My small dog ingested THC oil. I was worried sick about him. Dr. Finlay talked me through what to do on the phone and checked in via text several times. Anytime I had a concern about his condition, she was there to answer my questions and assure me that my little guy would be okay. True to her advice, my dog is almost fully recovered and doing fine. Super grateful for her expertise during this horrible experience.

Date of experience: December 14, 2024
Canada
1 review
0 helpful votes
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Max and Maggie
December 25, 2024

Max and Maggie 9 month old aluskies ate a kg of milk chocolate chips. Vet walked me thru all scenarios, it calmed me and my dogs are back to normal today. Saved me $ and the advice was spot on. Will go this route again. Thankyou so much!

Date of experience: December 15, 2024
Texas
1 review
0 helpful votes
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Always a succinct,educated, answer!
December 25, 2024

I use Justanswer all the time and am amazed at how they always come through with a professional accurate, detailed answer. Within minutes an attorney contarcts me, asks further questions, then comes back with my answer. This is an invaluable service no one should be without.i was

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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What a great service!
December 25, 2024

Dr Mike was patient & concerned about my cat & he was so helpful. He really listened & I never felt rushed. I really appreciate the follow up texts summarizing our conversation & including links to products Dr Mike suggested to address my cat's issue.

Date of experience: December 15, 2024
Virginia
1 review
0 helpful votes
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I was concerned about medicine I had given my dog and reached out to find out what I should do.

Date of experience: December 14, 2024
Canada
1 review
0 helpful votes
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The expert took the time and effort to get to the bottom of the problems with my car. Very impressed.

Date of experience: December 14, 2024
New Jersey
1 review
0 helpful votes
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Impressed
December 22, 2024

I was amazed how well I was answered. He explained exactly how and what to write. I'm just waiting on a response. Thank you

Date of experience: December 14, 2024
Pennsylvania
1 review
0 helpful votes
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Thanksgiving live saver
December 9, 2024

It was Thanksgiving night and a dear family member wanted to share their mincemeat pie with my terrier mix who will gleefully yes to any food that will kill him. Raisins were consumed and panic ensued. I was able to chat with a knowledgeable vet who told us the amount probably wasn't fatal but we should induce vomiting and led us through the process. It gave us such peace of mind.

Date of experience: November 29, 2024
Connecticut
1 review
0 helpful votes
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He advised me about possible ingestion of meds by my dog. His assessment led me to seek immediate vet attention for my dog.

Date of experience: November 29, 2024
Florida
1 review
0 helpful votes
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Put me at ease
December 9, 2024

Good medical advice and put me at ease that I didn't need to take my pup to ER

Date of experience: November 29, 2024
New York
1 review
0 helpful votes
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Amazing!
December 9, 2024

My dog got into something and I was very concerned. I decided to use Just Answer before I spent a ton at the emergency vet! The vet was very helpful! She calmed me down and explained things in simple terms!

Date of experience: November 29, 2024
Texas
1 review
0 helpful votes
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Sick cst
December 9, 2024

He was very knowledgeable and seemed to know exactly what was wrong. Made me feel a lot better because it was a holiday and no emergency vets were open. I just dropped my cat off at my vet since they were now open.

Date of experience: November 27, 2024
Pennsylvania
2 reviews
0 helpful votes
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NO CALL, NO HELP...
December 9, 2024

I waited and waited for a call from a "Just Answer" tech... Guess what? NO CALL, therefore NO HELP was received. I have requested a refund of my $5.00. It is my hope my refund will be received shortly.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for reaching out. We have processed your refund, and it should reflect in your account shortly.

If you’re satisfied with how your concern was addressed, we kindly hope you’ll consider updating your rating. Your feedback is very important to us and helps us improve our services.

Please let me know if there’s anything else I can assist you with.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Illinois
1 review
0 helpful votes
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I don't know how I ended up with you. Was trying to get rid of ad blocker that didn't work. Want to delete your program and get refund.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Florida
1 review
0 helpful votes
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He was exceptionsl
December 9, 2024

He help me on Thanksgiving day & was a delight. He fixed my problem without hesitation, he went right to work. He was excetional. I told him he ought to be a boss &. Train people to be as nice as he was.

Date of experience: November 28, 2024
Australia
1 review
0 helpful votes
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Prescription for gout
December 9, 2024

I have been charged for a service that was not appropriate for Australians so I would like a full refund please

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for reaching out. We have processed your refund, and it should reflect in your account shortly.

If you’re satisfied with how your concern was addressed, we kindly hope you’ll consider updating your rating. Your feedback is very important to us and helps us improve our services.

Please let me know if there’s anything else I can assist you with.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

South Carolina
1 review
0 helpful votes
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Pet poison emergency
December 9, 2024

Dr. Kara comtacted me within 15 mins of me asking for help. Her advise was spot on! She knew more than poison control and the ER. She even followed up the nexr day to check on sassy and it was thanksgiving. This was a very stressful time and i felt very well informed and extremely impressed

Date of experience: November 28, 2024
Kansas
1 review
0 helpful votes
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Very disappointed!
December 9, 2024

Very disappointed! I talked with a lady by text. She suggested I talk with a doctor and it would only be 5.00. I checked my bank account afterwards and they charged my account 60.00! I do not have an extra 60.00 after I pay my bills!

Date of experience: November 28, 2024
Florida
1 review
0 helpful votes
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Hot Thanksgiving
December 8, 2024

My home was hot...registering 80 on the thermostat while set to 70. My technician diagnosed a clogged drain pipe on the AC, walked me through how to fix it and in less than 5 minutes we had cool air blowing. Awesome!

Date of experience: November 28, 2024
Illinois
1 review
0 helpful votes
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Painting value
December 8, 2024

I asked about the value of a painting & Luke asked all the right questions…I just didn't have all the answers on hand, so I look forward to reconnecting with him when I do!

Date of experience: November 28, 2024