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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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My small dog ingested THC oil. I was worried sick about him. Dr. Finlay talked me through what to do on the phone and checked in via text several times. Anytime I had a concern about his condition, she was there to answer my questions and assure me that my little guy would be okay. True to her advice, my dog is almost fully recovered and doing fine. Super grateful for her expertise during this horrible experience.
Max and Maggie 9 month old aluskies ate a kg of milk chocolate chips. Vet walked me thru all scenarios, it calmed me and my dogs are back to normal today. Saved me $ and the advice was spot on. Will go this route again. Thankyou so much!
I use Justanswer all the time and am amazed at how they always come through with a professional accurate, detailed answer. Within minutes an attorney contarcts me, asks further questions, then comes back with my answer. This is an invaluable service no one should be without.i was
Dr Mike was patient & concerned about my cat & he was so helpful. He really listened & I never felt rushed. I really appreciate the follow up texts summarizing our conversation & including links to products Dr Mike suggested to address my cat's issue.
I was concerned about medicine I had given my dog and reached out to find out what I should do.
The expert took the time and effort to get to the bottom of the problems with my car. Very impressed.
I was amazed how well I was answered. He explained exactly how and what to write. I'm just waiting on a response. Thank you
It was Thanksgiving night and a dear family member wanted to share their mincemeat pie with my terrier mix who will gleefully yes to any food that will kill him. Raisins were consumed and panic ensued. I was able to chat with a knowledgeable vet who told us the amount probably wasn't fatal but we should induce vomiting and led us through the process. It gave us such peace of mind.
He advised me about possible ingestion of meds by my dog. His assessment led me to seek immediate vet attention for my dog.
Good medical advice and put me at ease that I didn't need to take my pup to ER
My dog got into something and I was very concerned. I decided to use Just Answer before I spent a ton at the emergency vet! The vet was very helpful! She calmed me down and explained things in simple terms!
He was very knowledgeable and seemed to know exactly what was wrong. Made me feel a lot better because it was a holiday and no emergency vets were open. I just dropped my cat off at my vet since they were now open.
I waited and waited for a call from a "Just Answer" tech... Guess what? NO CALL, therefore NO HELP was received. I have requested a refund of my $5.00. It is my hope my refund will be received shortly.
I don't know how I ended up with you. Was trying to get rid of ad blocker that didn't work. Want to delete your program and get refund.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
He help me on Thanksgiving day & was a delight. He fixed my problem without hesitation, he went right to work. He was excetional. I told him he ought to be a boss &. Train people to be as nice as he was.
I have been charged for a service that was not appropriate for Australians so I would like a full refund please
Hello,
Thank you for reaching out. We have processed your refund, and it should reflect in your account shortly.
If you’re satisfied with how your concern was addressed, we kindly hope you’ll consider updating your rating. Your feedback is very important to us and helps us improve our services.
Please let me know if there’s anything else I can assist you with.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645
Dr. Kara comtacted me within 15 mins of me asking for help. Her advise was spot on! She knew more than poison control and the ER. She even followed up the nexr day to check on sassy and it was thanksgiving. This was a very stressful time and i felt very well informed and extremely impressed
Very disappointed! I talked with a lady by text. She suggested I talk with a doctor and it would only be 5.00. I checked my bank account afterwards and they charged my account 60.00! I do not have an extra 60.00 after I pay my bills!
My home was hot...registering 80 on the thermostat while set to 70. My technician diagnosed a clogged drain pipe on the AC, walked me through how to fix it and in less than 5 minutes we had cool air blowing. Awesome!
I asked about the value of a painting & Luke asked all the right questions…I just didn't have all the answers on hand, so I look forward to reconnecting with him when I do!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello,
Thank you for reaching out. We have processed your refund, and it should reflect in your account shortly.
If you’re satisfied with how your concern was addressed, we kindly hope you’ll consider updating your rating. Your feedback is very important to us and helps us improve our services.
Please let me know if there’s anything else I can assist you with.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645