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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Took about 1 hour to get a doc on the phone and about 3 hours to check temperature, covid and everything else. Took an additional 10 min drive to obtain xray to eliminate pneumonia. That wait was only about 15 minutes. Everything considered, we were happy.
So far I have worked with two people. One is an antique appraiser and he has helped me with several items that save me a lot of time and money to take them to an antique dealer. He was fast and thorough.
I also spoke to a real estate attorney who was not much help at all.
I'm looking forward to working with other professionals who can help me. But of course, there will be some who will be far and others who will be excellent. For the price the service is really great.
If I did not go through JustAnswer, I would have wasted a lot of time and money on legal fees. With no outcome. This is the first step everyone should take whenever they are in need of advice. They are quick, personable and knowledgeable!
I was connected to Tim. Very very nice gentleman. He advised me to take my camera to a camera store. I need a new port wire to charge battery and maybe need other things.
I am so happy with this service. Put my mind at ease and really helped me out!
Chat line was tedious, but the vet did help and dog is improving after probably ingesting something which caused apparent hallucinations. We have wild mushrooms growing outside after the rain, but we never saw her ingest anything. It's still a mystery.
The gentleman seemed to care about my problem and helped me with where to go
The technician was extremely helpful and clear, and I now will have many hours of television viewing pleasure,
I received all the information I needed and more thank you very much the people working here are very helpful and supportive of my dilemma.
Excellent. Great lawyer. He really listened helpful kind caring knowledgeable
I getting my answers thank you It's completely correct for my concerns.
Mark was incredible, he hadn't dealt with my type of washer/dryer in one unit before, but he went above and beyond to figure out what I needed to do. He found 2 different sites that had the schematics and then found a video that he watched first to ensure it would be what I needed. I really appreciate Mark and all the time he put into helping me find my problem.
My puppies are yeast. The vet called quickly and helped me figure out what to do. He also responded immediately to follow up text questions. The puppies are fine and this service saved me an expensive trip to the ER. Even the AI responded to questions well. I highly recommend this service.
The vet was able to calculate the weight of my dog compared to the probable ingestion of nicotine, which is toxic to relieve my stress that she would get sick, she was a very low risk based on that calculation and today she is also still fine
Our 16 year old yorkie was having trouble breathing. He has leukemia and Dr Marks said he might be struggling due to a low red blood cell count. He told us to take him to the pet er to get him oxygen. We did and he was much better. Today he is back to normal. We really appreciated the advice.
I was greeted asked how to help me and within minutes I was being transferred to a tech. And Jared went to work and gave me the answers I needed. I haven't received parts yet to fix it but WOW.
My Vet was informed, pleasant, friendly, and so helpful. I appreciated his experience! I am going to keep using him. He listened, cared, and told me how to help at home too.
The technician was very knowledgeable. He knew what was wrong and even links to get the part that I will need to get it fixed. He gave me step by step instructions. I was impressed.
Eddie is extremely wealthy in the wisdom of the letter of the law and business, Eddie, very gifted at his craft was very helpful answered questions with extreme detail and absolute miracle. We were able to navigate a very difficult litigation against two law firms and five different lawyers, and we couldn't afford a lawyer of our own and Eddie Esquire from just answer really helped us understand. He's an absolute God sent intelligent legal Guru.
#1 Legal Eagle was amazing, quickly answered all me questions about an ongoing case, I'm Pro Se on. Gave me peace of mind as his suggestion was sound and correct. Fantastic service when you don't have the finacial capacity to hire a lawyer.
TerraR23 is awesome! Not only is she super knowledgeable, polite and nice, she transmitted an enthusiasm for answering my questions that made my whole experience really fun! I am so happy to be able to get this information so easily and in such a pleasant way. 10 stars!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello,
We’re glad to hear that you received help from the Expert! However, we noticed that you left a 1-star rating. We're sorry to hear that your experience didn’t fully meet your expectations.
If there’s anything we can do to improve your experience or resolve any issues, please feel free to let us know. We’d also appreciate it if you could reconsider updating your rating once the matter is resolved.
Thank you for your feedback, and we look forward to assisting you further.
Best regards,
Angela, JA Customer Care
[email protected] 800-808-0645