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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Took about 1 hour to get a doc on the phone and about 3 hours to check temperature, covid and everything else. Took an additional 10 min drive to obtain xray to eliminate pneumonia. That wait was only about 15 minutes. Everything considered, we were happy.

Date of experience: December 15, 2024
Illinois
1 review
0 helpful votes
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So far I have worked with two people. One is an antique appraiser and he has helped me with several items that save me a lot of time and money to take them to an antique dealer. He was fast and thorough.

I also spoke to a real estate attorney who was not much help at all.

I'm looking forward to working with other professionals who can help me. But of course, there will be some who will be far and others who will be excellent. For the price the service is really great.

Date of experience: December 15, 2024
Florida
1 review
0 helpful votes
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If I did not go through JustAnswer, I would have wasted a lot of time and money on legal fees. With no outcome. This is the first step everyone should take whenever they are in need of advice. They are quick, personable and knowledgeable!

Date of experience: December 15, 2024
New York
1 review
0 helpful votes
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Samsung L200
December 25, 2024

I was connected to Tim. Very very nice gentleman. He advised me to take my camera to a camera store. I need a new port wire to charge battery and maybe need other things.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 15, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We’re glad to hear that you received help from the Expert! However, we noticed that you left a 1-star rating. We're sorry to hear that your experience didn’t fully meet your expectations.

If there’s anything we can do to improve your experience or resolve any issues, please feel free to let us know. We’d also appreciate it if you could reconsider updating your rating once the matter is resolved.

Thank you for your feedback, and we look forward to assisting you further.

Best regards,

Angela, JA Customer Care
[email protected] 800-808-0645

Michigan
1 review
0 helpful votes
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Frenchie ate Christmas Candy
December 25, 2024

I am so happy with this service. Put my mind at ease and really helped me out!

Date of experience: December 15, 2024
Washington
1 review
0 helpful votes
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Chat line help
December 25, 2024

Chat line was tedious, but the vet did help and dog is improving after probably ingesting something which caused apparent hallucinations. We have wild mushrooms growing outside after the rain, but we never saw her ingest anything. It's still a mystery.

Date of experience: December 15, 2024
North Carolina
1 review
0 helpful votes
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They were some what helpful
December 25, 2024

The gentleman seemed to care about my problem and helped me with where to go

Date of experience: December 15, 2024
New Jersey
1 review
0 helpful votes
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The technician was extremely helpful and clear, and I now will have many hours of television viewing pleasure,

Date of experience: December 15, 2024
Pennsylvania
1 review
0 helpful votes
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I feel much better now
December 25, 2024

I received all the information I needed and more thank you very much the people working here are very helpful and supportive of my dilemma.

Date of experience: December 15, 2024
Illinois
1 review
0 helpful votes
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The best of the best
December 25, 2024

Excellent. Great lawyer. He really listened helpful kind caring knowledgeable

Date of experience: December 15, 2024
Illinois
1 review
0 helpful votes
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Very much appreciated thank you 😊
December 25, 2024

I getting my answers thank you It's completely correct for my concerns.

Date of experience: December 15, 2024
Massachusetts
1 review
0 helpful votes
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Lg washer/dryer wasn't drying
December 25, 2024

Mark was incredible, he hadn't dealt with my type of washer/dryer in one unit before, but he went above and beyond to figure out what I needed to do. He found 2 different sites that had the schematics and then found a video that he watched first to ensure it would be what I needed. I really appreciate Mark and all the time he put into helping me find my problem.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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My puppies are yeast. The vet called quickly and helped me figure out what to do. He also responded immediately to follow up text questions. The puppies are fine and this service saved me an expensive trip to the ER. Even the AI responded to questions well. I highly recommend this service.

Date of experience: December 14, 2024
Massachusetts
1 review
0 helpful votes
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Dog eats cigar butt
December 25, 2024

The vet was able to calculate the weight of my dog compared to the probable ingestion of nicotine, which is toxic to relieve my stress that she would get sick, she was a very low risk based on that calculation and today she is also still fine

Date of experience: December 14, 2024
Delaware
1 review
0 helpful votes
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Provided the advice we needed
December 25, 2024

Our 16 year old yorkie was having trouble breathing. He has leukemia and Dr Marks said he might be struggling due to a low red blood cell count. He told us to take him to the pet er to get him oxygen. We did and he was much better. Today he is back to normal. We really appreciated the advice.

Date of experience: December 15, 2024
Oklahoma
1 review
0 helpful votes
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Immediate response
December 25, 2024

I was greeted asked how to help me and within minutes I was being transferred to a tech. And Jared went to work and gave me the answers I needed. I haven't received parts yet to fix it but WOW.

Date of experience: December 15, 2024
Ohio
1 review
0 helpful votes
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Awesome Vet
December 25, 2024

My Vet was informed, pleasant, friendly, and so helpful. I appreciated his experience! I am going to keep using him. He listened, cared, and told me how to help at home too.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
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Service
December 25, 2024

The technician was very knowledgeable. He knew what was wrong and even links to get the part that I will need to get it fixed. He gave me step by step instructions. I was impressed.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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Eddie Esquire (Buissness Law)
December 25, 2024
Updated review

Eddie is extremely wealthy in the wisdom of the letter of the law and business, Eddie, very gifted at his craft was very helpful answered questions with extreme detail and absolute miracle. We were able to navigate a very difficult litigation against two law firms and five different lawyers, and we couldn't afford a lawyer of our own and Eddie Esquire from just answer really helped us understand. He's an absolute God sent intelligent legal Guru.

Date of experience: December 15, 2024

The GOAT
June 1, 2024
Previous review

#1 Legal Eagle was amazing, quickly answered all me questions about an ongoing case, I'm Pro Se on. Gave me peace of mind as his suggestion was sound and correct. Fantastic service when you don't have the finacial capacity to hire a lawyer.

Date of experience: May 22, 2024
Missouri
1 review
0 helpful votes
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I'm amazed at finding this resource!
December 25, 2024

TerraR23 is awesome! Not only is she super knowledgeable, polite and nice, she transmitted an enthusiasm for answering my questions that made my whole experience really fun! I am so happy to be able to get this information so easily and in such a pleasant way. 10 stars!

Date of experience: December 15, 2024