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JustAnswerReviews 21,261

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

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Georgia
1 review
0 helpful votes
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Brandon was great! He listened and asked the right questions to fix my stove quickly. I had been replacing parts not realizing the first part I replaced had a closed valve, just needed to flip a switch. Next time I'll start here!

Date of experience: December 22, 2024
North Carolina
1 review
0 helpful votes
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Great just was not ready, forgot it was Sunday morning. Will get the information today and respond later. Thanks for your help. Wii be there tomorrow morning to buy my belt. Thanks for the great response!

Date of experience: December 22, 2024
Canada
1 review
0 helpful votes
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Excellent
January 1, 2025

Felt like talking to a real doctor in person. Great service.

Date of experience: December 22, 2024
Florida
1 review
0 helpful votes
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Needed help
January 1, 2025

I developed a sudden loss of shore power in my RV. Just answer helped me troubleshoot and decided that I will need mobile RV service to help me. My address was submitted and I was given a business phone number for a service in my area. I really appreciate the help I received from just answer.

Date of experience: December 22, 2024
Pennsylvania
1 review
0 helpful votes
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Spud the 20 year old cat
January 1, 2025

The vet was very very helpful! Spud is a 20 year old cat with constipation. She told me about the signs of kidney disease and what my opinions to do on the weekend, since it was a Saturday. Safe to say, he did finally poop. He getting back to normal and will go to his normal vets for a follow-up! The vet was very calming! Thank you!

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Counter surfer
January 1, 2025

My dog ate a lot of chocolate and your advice helped save the day!

Date of experience: December 21, 2024
Illinois
1 review
0 helpful votes
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Ford Escape Navigation out.
January 1, 2025

Courtney was very helpful with what to do.
I'm on a trip right now as soon as I can download the update I will.
I will give an update on the repair.

Date of experience: December 20, 2024
Canada
1 review
0 helpful votes
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I am so thankful
January 1, 2025

Well, I was really relieved that you for me out of the mess that I inadvertently got myself into. I am 81 years old and not too swift on a PC. Thank you so much for your help

Date of experience: December 22, 2024
Arizona
1 review
0 helpful votes
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Had a MFC 7340 which is no exactly new anymore but but a "Boomer" we tend to try and fix vs tossing to the garbage. Anyhow took only a few steps that I would have never figured out on my own to do a "drum reset". Apparently there is a back door set of keys to access the menu needed to reset it and it was fixed in hardly no time. Amazing part was that techie's level of patience with me! Kinda a memorable experience. In a good way.

Date of experience: December 20, 2024
Texas
1 review
0 helpful votes
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Thank you Dr Erica Childress!
January 1, 2025

6am Sunday morning leading into Christmas is NOT the ideal time to panic and search for answers about whether your beloved fur baby is going to live through ingesting 8-10 caramels wrapped in 2x2" squares of wax pepper!

But I left the candy bowl on the end table after a Christmas party last night, so here we are!

I immediately searched online for a vet to help me with next steps. In just a matter of minutes, Dr Erica Childress came to the rescue! She gave me sound advice and assured me that, if I followed the steps, all should be well.

I still have a little waiting to do to see if the wax paper passes but at least I'm not panicking like I was. My puppy needs me to be calm and loving so she can get through the next few days without too much discomfort.

I'm so appreciative this service is readily available for dumb, careless dog moms like me. Sheesh! Lesson Learned!

Date of experience: December 22, 2024
Canada
1 review
0 helpful votes
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Oversized tires
December 31, 2024

Good and informed advice given on my car 's oversized snow tires

Date of experience: December 21, 2024
Florida
1 review
0 helpful votes
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Support
December 29, 2024

Received great support. Tech was patient and knowledgeable

Date of experience: December 19, 2024
California
1 review
0 helpful votes
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Tiffin Motor Coach
December 29, 2024

The answer was adequate, but all I wanted is an answer to a one time question. I didn't want to join any membership! You advertised it would cost $5 ….but once I paid, it said I joined membership for $45! I cancelled this "automatic renewal" membership, but you still took my $45! Now I have a subscription for one year….but I will not be using your service gain!

Date of experience: December 19, 2024
Georgia
1 review
0 helpful votes
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The advisor walked me through the step that were easy to understand.

Date of experience: December 19, 2024
Sweden
1 review
0 helpful votes
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JustAnswer use
December 27, 2024

Agent contacted & responded expediently. Provided helpful guidance on where to find info for consideration.

Date of experience: December 5, 2024
New Mexico
1 review
0 helpful votes
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It worked
December 26, 2024

He said I could epoxy it back together and it worked and looks great

Date of experience: December 16, 2024
Arizona
1 review
0 helpful votes
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Capri health has improved!
December 26, 2024

Overall,the experience was a learning lesson. Simply because it was our first time using it. However my nieces health has improved because of the advice I was given by the doctor. I would likely recommend this service to my friends and family.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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Legal questions
December 26, 2024

The advice & recommendations I received from the legal expert was very informative. He listened to my situation and was very receptive to my questions. He gave clear and thorough information. I'm also really happy that I received a timely return call especially since it was a Sunday afternoon. My only regret is that I didn't register for an account prior to speaking to a lawyer. Mind you it is a membership and you have to pay the initial $5 fee and a fee of $46 the month prior to getting any advice. You have to cancel within 30 days so you are not the next monthly fee. You can pay by debit, ApplePay or PayPal. I paid using ApplePay as I have to approve of the transaction. It was good to have some informative & timely advice. FYI, make sure that you don't have phone blocking on or enabled for unknown numbers like did. Turn off and call gets right through. Good luck to you!

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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My sister has a 16 year-old dog that is the love of her life and unfortunately didn't have funds to see a veterinarian specially on a weekend show. This person gave us the detailed review of what we needed to do and to look for to make our dog comfortable. There are special people in this world. What a wonderful and uplifting experience.

Date of experience: December 15, 2024
California
1 review
0 helpful votes
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Marcus answered questions for me regularly, as I love to collect antiques of all sorts. He is so thorough in his responses, and it is obvious that he is well researched, and spends time finding accurate information. He is truly a professional, and I am so happy that he is always ready to help me!

Date of experience: December 15, 2024