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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Caught up in a telemarketing investment fraud,all by phone and only asks for more money on top of the deposits I already made and cannot retrieve any until I deposit more!?
Arun, a very patient super support person, helped me solve some issues and updating my account after I dealt with fraud from my end.
While the person who assisted me was terrific - it's really a way for Apple to avoid speaking g directly with its customers. Not happy with Apple but your person was good.
I am experiencing significant anxiety watching my "best buddy" decline with advanced kidney disease at 11 yrs. The round the clock service offered by your company provides much relief to me as I am constantly coming up with additional questions after I visit with my local vet. I am most impressed by the thoroughness of the response that I received, the promptness of the reply and compassion shown by the doctor. I plan to continue to access your services as I attempt to navigate my way through this most difficult journey.
I was helped by Joey for a quite technical issue with my truck, he was able to tell me that the sensor i installed did not match the previous sensor on the truck. I was impressed.
My questions regarding separation/divorce were answered quickly and knowledgeably, and the advisor was extremely friendly and understanding. He anticipated some of my needs, and offered information I would not have thought to ask about. Great, friendly service.
He was thorough the only thing I don't like is the chatting I prefer phone call.
Rukky was awesome in walking me through the steps with an app. I was having an issue with on my iPhone. It literally took a couple minutes to get it all figured out and now I know how to do it with the rest of my apps. Extremely helpful and wonderful service!
I feel better now to know what to do. She gave me the steps to address my concerns and the issue. I appreciate her time and knowledge
I appreciate all the advice and patience in my multiple questions! Very knowledgeable! A lot of detail! A lot of patience with me! Very well spoken! Very clear and concise! Thank you very much!
I was previewing an auction and found a piece that I wanted more information on. The response was very quick and thorough.
I had worked on my TV for 3 days without success. I'm 5 minutes Tamara told me his to fix it. Yay!
I explained the house phone issue and held the phone to my cell so the tech could hear and he immediately knew what the problem was and set up an appointment for Verizon to come out
My questions and concerns were addressed immediately. The veterinarian was knowledgeable, patient, and very helpful. He answered all of my questions and made sure I understood the information he provided. His pleasant disposition made me feel at ease. And, thankfully, my dog is okay (and so am I now).
Appraiser did not continue with chat and I'm being charge for the monthly subscription even tho it said refundable, $5 to chat and subscription for $45 monthly, $50 charge, very suspicious site!
Quick professional answer from knowledgeable tech. Happy w answer
We had a very nice conversation. Thank you for your kind words and support!
Excellent. I was able to get a call from my doctor and got the situation worked out, but the doctor assured me if I was unable to get things satisfied, to get back with him. I will use this service again.
AngeloM1220, was amazing! He answered every question I had with detail and concern, he's prompt and smart as a whip! Moving forward, I'll reconnect to have someone peruse my final documents before filing.
I'm absolutely satisfied 10 out of 10!
Received vet advice that I was able to carry out at home and saved my Pets life and a trip to the vet! Thank you soooo much!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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Hello Catherine,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645