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JustAnswerReviews 21,258

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,043
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Fonzi scem
February 10, 2025

Caught up in a telemarketing investment fraud,all by phone and only asks for more money on top of the deposits I already made and cannot retrieve any until I deposit more!?

Date of experience: January 31, 2025
Illinois
1 review
0 helpful votes
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Fix my account
February 10, 2025

Arun, a very patient super support person, helped me solve some issues and updating my account after I dealt with fraud from my end.

Date of experience: January 31, 2025
Mexico
1 review
0 helpful votes
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While the person who assisted me was terrific - it's really a way for Apple to avoid speaking g directly with its customers. Not happy with Apple but your person was good.

Date of experience: January 31, 2025
Vermont
1 review
0 helpful votes
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Relief
February 10, 2025

The vet gave me a piece of mind when trying to figure out how to help my dog after eating a foreign object. It was a huge relief.

Date of experience: January 31, 2025
Michigan
1 review
0 helpful votes
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Bentleys kidney treatment
February 10, 2025

I am experiencing significant anxiety watching my "best buddy" decline with advanced kidney disease at 11 yrs. The round the clock service offered by your company provides much relief to me as I am constantly coming up with additional questions after I visit with my local vet. I am most impressed by the thoroughness of the response that I received, the promptness of the reply and compassion shown by the doctor. I plan to continue to access your services as I attempt to navigate my way through this most difficult journey.

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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I was helped by Joey for a quite technical issue with my truck, he was able to tell me that the sensor i installed did not match the previous sensor on the truck. I was impressed.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Fast and easy
February 10, 2025

My questions regarding separation/divorce were answered quickly and knowledgeably, and the advisor was extremely friendly and understanding. He anticipated some of my needs, and offered information I would not have thought to ask about. Great, friendly service.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Very thorough
February 10, 2025

He was thorough the only thing I don't like is the chatting I prefer phone call.

Date of experience: January 28, 2025
Arizona
1 review
0 helpful votes
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Rukky was awesome in walking me through the steps with an app. I was having an issue with on my iPhone. It literally took a couple minutes to get it all figured out and now I know how to do it with the rest of my apps. Extremely helpful and wonderful service!

Date of experience: January 31, 2025
South Carolina
1 review
0 helpful votes
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Feeling better
February 10, 2025
Updated review

I feel better now to know what to do. She gave me the steps to address my concerns and the issue. I appreciate her time and knowledge

Date of experience: January 31, 2025

Very knowledgeable
June 17, 2024
Previous review

I appreciate all the advice and patience in my multiple questions! Very knowledgeable! A lot of detail! A lot of patience with me! Very well spoken! Very clear and concise! Thank you very much!

Date of experience: June 7, 2024
North Carolina
1 review
0 helpful votes
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Umbrella Stand
February 10, 2025

I was previewing an auction and found a piece that I wanted more information on. The response was very quick and thorough.

Date of experience: January 31, 2025
Tennessee
1 review
0 helpful votes
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Samsung TV bottom bar
February 10, 2025

I had worked on my TV for 3 days without success. I'm 5 minutes Tamara told me his to fix it. Yay!

Date of experience: January 31, 2025
Maryland
1 review
0 helpful votes
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Assistant
February 10, 2025

I explained the house phone issue and held the phone to my cell so the tech could hear and he immediately knew what the problem was and set up an appointment for Verizon to come out

Date of experience: January 31, 2025
New York
1 review
0 helpful votes
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Immediate Response
February 10, 2025

My questions and concerns were addressed immediately. The veterinarian was knowledgeable, patient, and very helpful. He answered all of my questions and made sure I understood the information he provided. His pleasant disposition made me feel at ease. And, thankfully, my dog is okay (and so am I now).

Date of experience: January 30, 2025
Georgia
1 review
0 helpful votes
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Not a reliable site
February 10, 2025

Appraiser did not continue with chat and I'm being charge for the monthly subscription even tho it said refundable, $5 to chat and subscription for $45 monthly, $50 charge, very suspicious site!

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Catherine,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645

New Mexico
1 review
0 helpful votes
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Hvac system assist
February 10, 2025

Quick professional answer from knowledgeable tech. Happy w answer

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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We had a very nice conversation. Thank you for your kind words and support!

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Excellent Experience
February 10, 2025

Excellent. I was able to get a call from my doctor and got the situation worked out, but the doctor assured me if I was unable to get things satisfied, to get back with him. I will use this service again.

Date of experience: January 30, 2025
Michigan
1 review
0 helpful votes
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Awesome Professional
February 10, 2025

AngeloM1220, was amazing! He answered every question I had with detail and concern, he's prompt and smart as a whip! Moving forward, I'll reconnect to have someone peruse my final documents before filing.
I'm absolutely satisfied 10 out of 10!

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Vet help
February 10, 2025

Received vet advice that I was able to carry out at home and saved my Pets life and a trip to the vet! Thank you soooo much!

Date of experience: January 31, 2025