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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I needed some answers quickly due to my local vets being very busy. It was nice to have professional answers in a timely manner.
It did take long to get my questions answered. Luke is always on the ball.
Every question was answered the best of his knowledge. Wished there was a better outcome but it's just the way the law is written.
Very attentive and helpful in offering various options to my issue grom Steve! Thank You So Much, Sir!
Very helpful answers all of my questions, I would highly recommend this experience.
A large deposit was explained to be the result of a new law that my mother benefited from.
She walk me through and went above and beyond on what she needed to do really.
Mark not only fixed our oven problem, he gave us an important warning about oven cleaning that even the manufacturer did not include in its manual.
The expert really knew his work and was just delightful also. Recommend highly.
The service was kind and considerate. I was able to obtain the information required to help my dogs health and where to obtain the medication to make it possible. Cannot thank the service enough. Will definitely call again when and if required. Having no local veterinary service these people are a god send.
I called because my 13 yr old Bassett hound was panting, shaking, very clingy but did not want to be consoled. I read online that could be a sign of medical emergency. The Dr explained that he was just having an anxiety attack. She suggested some Benadryl to help calm him down. It worked like a charm. He is much happier today
Asked question on how auto accident insurance treats cost to repair issues vs total lose decisions
My concern was answered completely. My cat did go after the suggestion and I will be taking her to her. Veterinarian in a few days as suggested.
Person was very helpful.
She knew all about the book
And answered all my questions
He told me how to reset oven after i locked it in error. Had to do procedure 6 times. Success
Roy was great and he answered all of my questions and explained everything. He was very friendly…
Dr. Haines was knowledgeable, patient and kind. I am very happy with his assistance.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members