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JustAnswerReviews 21,252

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,040
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
Follow Micaela A.
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I was quite worried as I had lost a dog to a poisonous plant last July. My female GSD rescue ate the flesh of an avocado and the skin remnants along w/ the pit were laying along side of her. I checked Just Answer and selected get a call from the vet. Dr. Debra called me within 5 min. She was very knowledgeable and broke everything down for me. I knew what to look for in the event Oakley experienced a problem w/ the avocado. I highly recommend "Just Answer"

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Micaela,

We appreciate you sharing your experience. If you have further questions or if there's anything else you'd like assistance with, feel free to let us know, and we'll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Georgia
1 review
0 helpful votes
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Mechanical Information
February 11, 2025

Got a correct answer to my question in a timely manner the answer helped out greatly

Date of experience: January 31, 2025
Washington
1 review
0 helpful votes
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Directions are not all clear. I did get help from a technical expert, but the Appraisal expert I was using was the most help, talking me through the process once.

JustAnswer attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
JustAnswer S. JustAnswer Rep
over a year old

Hello Suzanne,

Thank you for sharing your experience. I hope we’ve provided the clarity you needed. If there’s anything more I can assist you with, please don’t hesitate to reach out to me.

Regards,
Vanessa
JustAnswer Customer Care
[email protected] or 1-800-808-0645

Australia
1 review
0 helpful votes
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Thank goodness I found you.
February 11, 2025

Dealing with big corporations is never easy and time consuming. Even with the knowledge i have it was extremely reassuring i was on the right path, with the excellent advice.
Thank you

Date of experience: January 31, 2025
Australia
1 review
0 helpful votes
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Mercruiser boat engine had no power
February 11, 2025

Excellent service easy to sign up and get setup online and via app. Excellent advice pinpointed the problem I made a mistake so we went further than necessary but Shawn was excellent with clear step by step instructions.

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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It's helpful and gives initial guidance and links. But we need more specific help.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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A case of misrepresantation
February 11, 2025

I am satisfied with the respond time and gave me a satisfactory advice.

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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So simple
Very clear instructions of next steps
Very respectful

Date of experience: January 31, 2025
Washington
1 review
0 helpful votes
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The experience was easy and enjoyable because my issues were addressed immediately. I'm glad I used your service's.

Date of experience: January 31, 2025
Pennsylvania
1 review
0 helpful votes
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RV Airco upgrade
February 10, 2025

I decided to upgrade my RV Airco to a smaller but more efficient unit. Scott K walked me through the process start to finish. He responded quickly to my questions and his information was spot on. Highly recommend Scott K.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Roy exactly understood my situation provided me with the rough cost should be for my rotator arm what the labor cost approximately would be and gave me tips on how to approach the service manager and use keywords so then I would be able to obtain the necessary information I was requesting. I was able to take everything Roy gave to me on the phone call and had a successful discussion with the service manager and was satisfied with the outcome.

Date of experience: January 31, 2025
Georgia
1 review
0 helpful votes
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Timely and informative.
February 10, 2025

I feel like the expert is intent on being as informative as possible and goes beyond my expectation.

Date of experience: January 31, 2025
South Carolina
1 review
0 helpful votes
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Great advice
February 10, 2025

This lawyer was way beyond my expectations. He answered all my questions and even thought of some solutions which I thought were outside of the box. I would've had to pay a lot of money normally for that kind of advice and he was amazing. I wish I could talk to him all of the time.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Quick info
February 10, 2025

Called within 5 minutes of requesting help and told us exactly what to do. Quick fix!

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Quick, easy, and thorough!
February 10, 2025

CPA answered my question about mileage reimbursement thoroughly. I spoke to an assistant first with my question. Within seconds I was connected to the CPA who answered
My original question plus a couple follow-ups quickly and thoroughly. I was skeptical using this at first but I am impressed.

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Great experience
February 10, 2025

The Vet MD was very responsive with her recommendations and possible diagnosis. My concern was should I take our dog to an ErR clinic or can this wait until a scheduled appointment tomorrow morning. Obviously she could key diagnosis or prescribe without a visual exam. I highly recommend this site!

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Logitech Headset, microphone
February 10, 2025

Dictation by microphone stopped. All relevant tabs and Drivers were checked, but didn't solve the problem. About 7 hours were spent total over 2 days in futility. I'm 71 years old and this problem needed someone to take remote control of the computer which I never got.

Date of experience: January 31, 2025
Tennessee
1 review
0 helpful votes
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Electric range on loc
February 10, 2025

He knew exactly what the problem was and had us up and running in seconds. Great job!

Date of experience: January 31, 2025
Ohio
1 review
0 helpful votes
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Was having trouble getting my bottom door seal to stay in place

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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Fonzi scem
February 10, 2025

Caught up in a telemarketing investment fraud,all by phone and only asks for more money on top of the deposits I already made and cannot retrieve any until I deposit more!?

Date of experience: January 31, 2025