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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Was in distress about my two dogs getting into a small box of chocolate and they helped me in identifying whether or not I needed to go to emergency vet as it was after 8 pm. Helpful, kind, and didn't cost an arm and a leg. Very good.
The sleep tracker was not working on my Fitbit Inspire watch. Jack helped me restart the watch and recommended an update of the app. I will see tonight if it worked.
Nearly one hour on the phone having all settings reinstalled - end result still unable to login to that computer and now unable to login to my laptop and unable to reset password
It started out slow. But as we progressed, things became clearer in the process and I am happy to say, we're done! Thank you, Mr. Watson!
I was needing a new resource for a part and I was hopeful to get one.
I was told to look at eReplacementParts.com
At this point I haven't done it-so I don't know yet if it helped me or not.
I phone at a very anti social hour, and received good, non-self serving advice.
"Go to Emergency".
I did.
I'm in the hospital.
He could have kept me on the phone, sold me lots of stuff.
Best $5 I've spent in a long time.
I was amazed by competences and dedication of Kevin CPA. He always deeply researched my inquiry and provided outstanding and to-the-point answers to all my questions. I will continue to use his services (and this app) for a very long time. If you are on doubt, don't be this app is worth every penny.
My dog had gotten into the bathroom trash and ingested some superabsorbant polymers. After about an hour she started acting really lethargic and when she tried to walk she would just get shaky and lay down. After consulting with your vet tech she advised me to use 45 ml of hydrogen peroxide to induce vomiting. Then to use a milk soaked slice of bread to flush out the rest of the stick toxins. The advice literally worked perfect.
Dr. Nikko was patient and thorough in helping me with my dog's situation. He saved me an unnecessary trip to the ER with my dog.
With ease the expert clearly through and solved my problem rapidly and concisely whilst providing a surplus of information and additional ulterior recommendations.
He gave me the information and how I should write it and what information that should be included. Also, where I could reach out to other places to help him he was just wonderful. I wish I had more words to express my appreciation.
Dr Thomas Perry asked questions about the substance and my labradoodle. He gave me advice on what to look for and how to handle the situation, meds to give my pet if needed and offered to help later if needed. He was very caring and professional, I am so glade he was there to help
I was very surprised with how quickly I received a call back from an attorney. He was very professional, to the point and helped provided with steps to the next process. I felt very confident about what I needed to do next.
Couldn't find my model number, language selected, download FrndlyTV app, or update my software. Got help with all issues resolved.
I was surprised how quick they found a Doctor to help me. This Dr was polite and looked up information about my problem. He gave me ideas on what to do next.
Received charge on my credit card. I do not even use this card. Was an automatic charge but not one for this amount. Your agent was very helpful
Rob was very knowledgeable. He got me to test a few things but unfortunately I believe it's my AC/furnace maybe fuse but I wasn't comfortable doing it myself so I'm booking a technician which he instructed me to do.
Daniel gave me some really information that i knew nothing about that I could use to help with my problem. Thank you so much!
I had questions concerning a life insurance inheritance from my sister who had passed this website answered all of my questions completely within minutes. Great experience.
He helped but it didn't work. He walked us through the steps to get Fox Nation with a College email for one year free. Didn't work unfortunately
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at [email protected] or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to [email protected] or [email protected]. Best regards, Meg at JustAnswer Customer Care [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to [email protected] or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, [email protected] or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
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