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JustAnswerReviews 21,240

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
5,039
This company responds to reviews on average within 4 days

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California
1 review
0 helpful votes
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Quick and helpful service
January 16, 2026

Was in distress about my two dogs getting into a small box of chocolate and they helped me in identifying whether or not I needed to go to emergency vet as it was after 8 pm. Helpful, kind, and didn't cost an arm and a leg. Very good.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Helpful
January 16, 2026

The sleep tracker was not working on my Fitbit Inspire watch. Jack helped me restart the watch and recommended an update of the app. I will see tonight if it worked.

Date of experience: January 6, 2026
California
1 review
0 helpful votes
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Password on Old Computer
January 16, 2026

Nearly one hour on the phone having all settings reinstalled - end result still unable to login to that computer and now unable to login to my laptop and unable to reset password

Date of experience: January 4, 2026
California
1 review
0 helpful votes
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Finally seems fixed
January 16, 2026

It started out slow. But as we progressed, things became clearer in the process and I am happy to say, we're done! Thank you, Mr. Watson!

Date of experience: January 6, 2026
Utah
1 review
0 helpful votes
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Finding a replacement lid
January 16, 2026

I was needing a new resource for a part and I was hopeful to get one.
I was told to look at eReplacementParts.com
At this point I haven't done it-so I don't know yet if it helped me or not.

Date of experience: January 6, 2026
New Jersey
1 review
0 helpful votes
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Excellent experience
January 16, 2026

I phone at a very anti social hour, and received good, non-self serving advice.
"Go to Emergency".
I did.
I'm in the hospital.
He could have kept me on the phone, sold me lots of stuff.
Best $5 I've spent in a long time.

Date of experience: January 4, 2026
Poland
1 review
0 helpful votes
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Great Service
January 16, 2026

I was amazed by competences and dedication of Kevin CPA. He always deeply researched my inquiry and provided outstanding and to-the-point answers to all my questions. I will continue to use his services (and this app) for a very long time. If you are on doubt, don't be this app is worth every penny.

Date of experience: January 6, 2026
New Jersey
1 review
0 helpful votes
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My dog had gotten into the bathroom trash and ingested some superabsorbant polymers. After about an hour she started acting really lethargic and when she tried to walk she would just get shaky and lay down. After consulting with your vet tech she advised me to use 45 ml of hydrogen peroxide to induce vomiting. Then to use a milk soaked slice of bread to flush out the rest of the stick toxins. The advice literally worked perfect.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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Very helpful!
January 16, 2026

Dr. Nikko was patient and thorough in helping me with my dog's situation. He saved me an unnecessary trip to the ER with my dog.

Date of experience: January 5, 2026
GB
1 review
0 helpful votes
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With ease the expert clearly through and solved my problem rapidly and concisely whilst providing a surplus of information and additional ulterior recommendations.

Date of experience: January 6, 2026
New York
1 review
0 helpful votes
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He gave me the information and how I should write it and what information that should be included. Also, where I could reach out to other places to help him he was just wonderful. I wish I had more words to express my appreciation.

Date of experience: January 5, 2026
North Carolina
1 review
0 helpful votes
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Advice on a substance
January 16, 2026

Dr Thomas Perry asked questions about the substance and my labradoodle. He gave me advice on what to look for and how to handle the situation, meds to give my pet if needed and offered to help later if needed. He was very caring and professional, I am so glade he was there to help

Date of experience: January 5, 2026
Texas
1 review
0 helpful votes
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Professional Experts
January 15, 2026

I was very surprised with how quickly I received a call back from an attorney. He was very professional, to the point and helped provided with steps to the next process. I felt very confident about what I needed to do next.

Date of experience: January 5, 2026
Tennessee
1 review
0 helpful votes
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Couldn't find my model number, language selected, download FrndlyTV app, or update my software. Got help with all issues resolved.

Date of experience: January 5, 2026
Missouri
1 review
0 helpful votes
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I was surprised how quick they found a Doctor to help me. This Dr was polite and looked up information about my problem. He gave me ideas on what to do next.

Date of experience: January 5, 2026
Ohio
1 review
0 helpful votes
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Did not authorize charge
January 15, 2026

Received charge on my credit card. I do not even use this card. Was an automatic charge but not one for this amount. Your agent was very helpful

Date of experience: January 5, 2026
Canada
1 review
0 helpful votes
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Furnace no working
January 15, 2026

Rob was very knowledgeable. He got me to test a few things but unfortunately I believe it's my AC/furnace maybe fuse but I wasn't comfortable doing it myself so I'm booking a technician which he instructed me to do.

Date of experience: January 5, 2026
Missouri
1 review
0 helpful votes
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Great Information!
January 15, 2026

Daniel gave me some really information that i knew nothing about that I could use to help with my problem. Thank you so much!

Date of experience: January 5, 2026
Florida
1 review
0 helpful votes
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Beneficiary life insurance
January 15, 2026

I had questions concerning a life insurance inheritance from my sister who had passed this website answered all of my questions completely within minutes. Great experience.

Date of experience: January 5, 2026
Illinois
1 review
0 helpful votes
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He helped but it didn't work. He walked us through the steps to get Fox Nation with a College email for one year free. Didn't work unfortunately

Date of experience: January 5, 2026