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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was concerned about side effects of giving our diabetic dog melatonin to help him, and us, sleep better thru the night. Responder asked insightful questions about our dogs health history and provided quick and helpful advice for a plan forward to remedy the issue. Very pleased with the timeliness of the response
We were getting an error code. And had a short which caused a fuse to blow your tech Tom helped diagnose where the short came from we were able to isolate the issue and get the car running
She was amazing helped me so much eased my worries and anxiety instantly. I was able to call my vet and get my dog in today to get an injection and get him the help he needs
It was a social security question. Could not get thru to them so I was pleasantly surprised when I got the popup for your service. I got my answer and am on my way to getting issue resolved with SSA.
It was some back and forth but ultimately I had a correct complete understanding. My tax expert was very gracious about all my seemingly never ending questions.
Despite the very early hour of 4 am, the vet was fast and efficient at answering.
They looked up my states rights. Gave me resource links. Most of all encouragement.
I'm unhappy because the seller had no new of non return.
He suggested I sell it myself.
Very helpful, feel at ease now. Still gave me his number in case anything changes with my cat
I am completely satisfied with the tech's help he guided me through everything and resolved the problem I was having with the antenna booster.
Had an issue with sputtering start after fueling up. Pete answered all my questions with confidence and excellent knowledge.
The link they gave me is wonderful. I am going to use it for days, weeks or months. Who knows.
Spoke with Kevin. Very knowledgeable and responsive with some great suggestions.
It was good I had no problem getting through to them on the phone & texts
Took tech a few attempts because there were multiple models of controllers but we finally got it figured out.
The Vet made me feel at ease and was very helpful in giving me guidance on taking care of my fur baby.
When I told her what being said to me. She told me what to look for and ask if I had given any banking info. I said no. She told me that it was defiantly a scam. So helpful.
Seems to be a really cool platform. Really helpful person that I got.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members