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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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A very pleasant gentleman with 51 years responded to my call at almost 9pm on Saturday night. He diagnosed the issue. That information was essential in the technician who came to correct the problem. Due to the info Tim gave me, the technician found and replaced the faulty wire within 20 minutes. A/C working properly ever since. Thank you, Tim.
I noticed that my left ankle was swollen. The doctor on Just Answer suggested that, given the information thalt I had no other symptoms and am 90 years old he suggested that i keep the foot elevated while sitting for long periods. Seems toe work.
I was able to ask & had received some great advice to what is the next step in this neighbor war,, as we both have a surveyed the land an have 2 different lines. However the PBS we had done matches the deed, so now it will be up to the courts to decide 🙏 praying that good over evil will win... either way this site help out a ton for I was at what seemed like a dead end... 💀 Thank you for the live chat availability & connecting me with A live person... Happy Easter
Very knowledgeable and gave us different options of what it could be.
Rich got back to me very quickly and gave me some ideas that I am going to try. Very informative and very helpful. Very nice to talk to all also and actually wished me a happy Easter! Thank you for your help!
I know a lot of people does not about this service it should be available.
I was sick with worry because we caught dog eating chocolate After talking to the nice vet, I felt much better and did as he suggested The vet was wonderful. Thanks for having this service
My legal questions were answered promptly and politely. They were able to address my concerns.
All of my questions/concerns were immediately addressed in a clear/concise manner.
After numerous attempts to access the and five password rests. The app still does not allow access. Your technical assistance was great but the app sucks
Answered my questions very quickly and listened very well.
The app sometimes isn't reliable. I type my question but as soon as I get a reply from the doctor, it disappears. Overall the service is good and there are good Doctors here.
Rebecca found the answer I needed very quickly. And answer all the questions I had.
I had a figurine I was uncertain about the maker and the worth of it.
Good but waiting a new offer to continue for resolve the problem
The vet veterinarian was very helpful with all his answers, and he went above and beyond with the information he
Very good experience, good Vet, satisfied and happy with prompt service
I had contacted everyone that I thought could help me, but to no avail. (Providers) JustAnswer checked every possible thing and it was determined that the account was truly unrecoverable. They reimbursed my fees without question. I am very satisfied with my experience with JustAnswer.
I had a unique situation where I needed a temporary fix and it was perfect! There was no wait time and I was connected with a mechanic who could answer my questions and help me out!
The experience was useful. The person that I talk with has a nice personality and was very helpful.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members