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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I Love my cats and for you to reach out and give me real advise that I can understand and use means the world to me, thank you so much.
I accidentally dropped a vitamin pill on the floor. I was so afraid that my cat had grabbed it. I couldn't find the pill anywhere. The only thing I could think of to do was reach out to one of them that I just ask. She helped me call my nerves and make sure that I knew she was available until I either found the pill or noticed symptoms in my cat. Good news I found the pill. Better news the vet shared in my relief and excitement. I would definitely use them again.
The representative gave me the information of the difference between a I beam from a F350 and a I beam for a 2000 Ford Excursion. He said that they are the same.
It was helpful. If I needed help again I would use your services again.
Robert was so helpful. Very knowledgeable. I'm so glad I was able to talk to him.
Hello Randi,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
I tried to use my stove top cooker and noticed that a red light was on and it started making this loud buzzing sound. The noise was loud enough to be scary. I got an expert and he asked me if the cooker was cleaned recently. Yes, it was cleaned about an hour earlier. He said it was just moisture and I should unplug it and wait a couple of hours. Also suggested I could use a hair dryer to dry it for faster drying. Anyways, 2 hours later, the cooker was still making the noise but less loudly. So I unplugged it again and lit it manually with a lighter and resolved the problem. If I had called someone out for this, they would have charged 200$. I paid 5 bucks and got an answer. Not bad at all.
Did not receive a phone call to discuss medical issue. However, was charged $47
Hello Nick,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645
Very knowledgeable and very helpful the wiring was all messed up and we got it to work correctly
Swift response and very knowledgeable. I feel very confident in reaching out to him with additional questions when they arise. He also provided his contact info to make things easier.
Clear concise information on HOA information. I appreciate the service.
A very pleasant gentleman with 51 years responded to my call at almost 9pm on Saturday night. He diagnosed the issue. That information was essential in the technician who came to correct the problem. Due to the info Tim gave me, the technician found and replaced the faulty wire within 20 minutes. A/C working properly ever since. Thank you, Tim.
I noticed that my left ankle was swollen. The doctor on Just Answer suggested that, given the information thalt I had no other symptoms and am 90 years old he suggested that i keep the foot elevated while sitting for long periods. Seems toe work.
I was able to ask & had received some great advice to what is the next step in this neighbor war,, as we both have a surveyed the land an have 2 different lines. However the PBS we had done matches the deed, so now it will be up to the courts to decide 🙏 praying that good over evil will win... either way this site help out a ton for I was at what seemed like a dead end... 💀 Thank you for the live chat availability & connecting me with A live person... Happy Easter
Very knowledgeable and gave us different options of what it could be.
Rich got back to me very quickly and gave me some ideas that I am going to try. Very informative and very helpful. Very nice to talk to all also and actually wished me a happy Easter! Thank you for your help!
I know a lot of people does not about this service it should be available.
I was sick with worry because we caught dog eating chocolate After talking to the nice vet, I felt much better and did as he suggested The vet was wonderful. Thanks for having this service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ana,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
[email protected] or 800-808-0645